Visitor experience manager jobs in LondonCreate job alerts

ASSISTANT GENERAL MANAGER ROLE ADVERT Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London, we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? Ready to join something special? Ready to Lead, Grow, and Thrive? Let’s do it! As an Assistant General Manager, you'll be supporting our General Manager’s at the heart of our fast-paced, high-energy restaurants and support leading a team that thrives on good vibes, togetherness, and a free spirit. This isn’t just another management role - it’s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you’re at your best, our team and our guests feel it too. If you’re a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we’d love to have you on board. Come be a part of something different—where the only thing we put in a box is our food! The Role at a Glance: Restaurant Assistant General Manager London (100% Onsite) £36,500 Basic Plus Bonus and Salary Top Up Due to Location Complexity (OTE £38,000) Plus a complete benefits package including free food on every shift, team events and parties, clear development path, discounts, gifts and more… Hours: 45 hours per week on a rota basis (5 working days between Monday and Sunday, with 2 days off per week) Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London & Manchester with fresh, flavourful food across five thriving restaurants—soon to be seven in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you’ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there’s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That’s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you’re part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You’ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you’ll ever find us putting in a box is our food! Where you’ll shine: As second in command, you'll be supporting the captain steering daily operations to ensure top-notch service, delicious food, and happy customers and you’ll be taking the lead when the manager is not there. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in check—without ever compromising on quality. Compliance is key, so you’ll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you’ll play a vital role in delivering an exceptional dining experience while working towards becoming the manager of your very own restaurant. About you: - At least 1 year of previous management experience - Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry - Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience - On your way to become a great people leader – honing in on the art of inspiring and energising a team while fostering a fun, supportive work environment - Solid Operational knowledge, including stock management, compliance, and cost control - Hands-on approach—willing to step in and support the team when needed - Excellent communication skills, with the ability to engage both staff and customers - A problem-solver who stays cool under pressure and can adapt quickly to challenges - Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus What’s on Offer: - Competitive bonus plus salary top ups based on the complexity of the location - 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP - Structured career ladder for development - Free food on every shift - Team events & parties - Referral scheme - Flexible pay through wagestream - 50% discount when you come with family or friends - Gifts on special occasions Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Job Description: We are seeking a friendly and professional Host/Host to join our dynamic team. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring that every visitor feels valued and attended to. Your ability to communicate effectively and help guests with their needs will be key to your success in this role. Responsibilities: - Greet guests warmly upon arrival and guide them to their tables. - Manage reservations and ensure efficient seating arrangements. - Answer phone calls with excellent phone etiquette, taking reservations or providing information as needed. - Assist guests with inquiries, ensuring they receive the highest level of service throughout their visit. - Collaborate with venue staff to maintain smooth operations during busy periods. - Maintain cleanliness and organisation of the host/host area, ensuring it is presentable at all times. - Handle guest complaints or concerns professionally, striving for resolution and guest satisfaction. - Will be required to work weekends and night shifts. Experience: - Previous experience in hospitality or guest services is preferred but not essential. - Strong communication skills, both verbal and written, are necessary for effective interaction with guests and team members. - A background in restaurant or bar environments would be advantageous. - Ability to multitask in a fast-paced environment while maintaining attention to detail. - A positive attitude and willingness to help others are essential traits for this role. - Knowledge of using Sevenrooms reservation system effectively. Join us as a Host/Host, where your dedication to hospitality will shine through every interaction!

HOP MASTER ADVERT Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London, we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? Ready to join something special? Ready to Lead, Grow, and Thrive? Let’s do it! As a HOP Master, you support the Assistant General Manager in running a fantastic HOP restaurant and delivering great restaurant performance. This isn’t just another supervisor role - it’s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you’re at your best, our team and our guests feel it too. If you’re an operator with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we’d love to have you on board. Come be a part of something different—where the only thing we put in a box is our food! The Role at a Glance: HOP Master (Restaurant Supervisor) London (100% Onsite) £13.50 per Hour Plus a complete benefits package including free food on every shift, team events and parties, clear development path, discounts, gifts and more… Hours: Full Time (up to 45 hours per week) Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London & Manchester with fresh, flavourful food across five thriving restaurants—soon to be seven in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you’ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there’s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That’s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you’re part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You’ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you’ll ever find us putting in a box is our food! Where you’ll shine: As a part of the management team, you'll be assisting steer the daily operations and ensuring top-notch service, delicious food, happy teams and happy customers. Leading by example, you'll inspire and energise your colleagues and play a key role in ensuring the smooth daily running of your restaurant. With a keen eye on detail, you'll support in optimising workflows, managing stock, and keeping costs in check—without ever compromising on quality. Compliance is key, so you’ll be involved in making sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and supporting a happy, motivated team, you’ll play a vital role in delivering an exceptional dining experience. About you: + At least 1 year of previous supervisor/management experience + Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience + Some operational knowledge, including stock management, compliance, and cost control + Hands-on approach—willing to step in when needed + Honing the craft of excellent communication skills, with the ability to engage both team members and customers + A problem-solver who stays cool under pressure and can adapt quickly to challenges + Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus ** ** What’s on Offer: + Competitive hourly rate + day off on your birthday + 1 extra day for every two years working for HOP + Structured career ladder for development + Free food on every shift + Team events & parties + Referral scheme + Flexible pay through wagestream + 50% discount when you come with family or friends + Gifts on special occasions ** ** Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

The opportunity has arisen for a Kitchen Manager/Head Chef to join our team. You will lead a small kitchen and front of house team, and work alongside an experienced General Manager. Are you a passionate Chef looking for an exciting role in an Historic House Hospitality Venue and Visitor Attraction? We are seeking a talented professional to deliver fresh, high-quality, and innovative cuisine that enhances the venue’s hospitality dining and visitor café experience in Finchley. £40,000 annual salary - Competitive pay for your skills and expertise Work-life balance – 2 days off per week, giving you a structured schedule Exciting, fast-paced environment - Work at the heart of a thriving hospitality venue Opportunities for creativity - Develop seasonal menus and introduce fresh concepts Your Role: Culinary Excellence - Prepare fresh, seasonal, and cost-effective dishes that delight visitors and guests Menu Innovation - Contribute to menu development and introduce new food concepts Alongside our core menu, you’ll have the freedom to experiment specials. We offer a fantastic Sunday roast, so experience in preparing a great roast is a must. Recruit, train, and motivate kitchen staff to meet food hygiene and quality standards Manage stock ordering, stock control and monthly stock takes Sustainability & Efficiency – Reduce waste, champion sustainable practices, and manage costs effectively Compliance & Safety - Ensure full adherence to food safety, hygiene, HACCP, temperature checks, and HSE regulations Team Collaboration - Work closely with the kitchen team to maintain high standards and efficiency What We're Looking For: Proven experience in a professional kitchen, ideally in a hospitality or fine dining setting Creative flair for food trends and seasonal menu development Strong organisational skills with a commercial approach to kitchen management Ability to thrive under pressure - A team player with a passion for great food Ability to work evenings and weekends as needed Ready to take the next step in your culinary career? Apply now and become part of our Unique Location’s thriving food experience in North London. Please send your CV with relevant experience

Retail Manager As a result of our exceptional growth in recent years, we are on the lookout for an outstanding Manager with a proven record in sales,&marketing, visitor operations and customer service skills. Personal Skills: A suitable candidate will have good written and verbal communication skills, experience in problem solving skills, ability to use own initiative, work on their own, work with a team and strong track record of managing budgets to maximise income while controlling costs. • Project Management skills • Strong communication skills (both written and verbal) • Advanced IT skills, POS system management including web ordering • Flexibility, enthusiasm, and enjoyment in meeting people Employee benefits include: • Performance related Bonus • Pension Scheme • Opportunities for promotion • Discounted Purchases with us • An excellent working environment Details about the role: • Full time position (37.5hours a week) • Friendly team • Opportunities for further training and self-development • The store is open Monday to Friday from 9:00 am to 10:00 pm - 51 weeks per year. Rotating shift patterns within opening hours. • Salary £39000 per annum Main responsibilities: The duties of the manager will include: · Overseeing both front-of-house and back-of-house teams to ensure smooth, efficient service and an exceptional customer experience. · Daily Operations Management: Oversee the day-to-day running of the store to ensure smooth and efficient operations. · Stock Control & Inventory Management: Monitor stock levels, manage reordering, minimize wastage, and ensure availability of key items. · Supplier Liaison & Purchasing: Source products, negotiate prices with suppliers, and ensure timely deliveries. · Compliance & Licensing: Ensure adherence to all health & safety, food hygiene, trading standards, and tobacco/alcohol licensing regulations. · Cash Handling & Financial Reporting: Manage tills, reconcile daily takings, prepare sales reports, and monitor store profitability. · Staff Supervision & Rota Management: Supervise and support staff, prepare shift rotas, and manage recruitment and training of new employees. · Customer Service & Engagement: Maintain high standards of customer service, handle complaints, and promote a welcoming store atmosphere. · Visual Merchandising & Shop Layout: Ensure products are well displayed, clearly priced, and that the store layout encourages footfall and sales. · Security & Loss Prevention: Monitor for theft, maintain CCTV and security protocols, and ensure secure handling of high-value items. · Business Development: Identify opportunities to introduce new product lines, promotions, or services to increase sales and customer retention. Requested qualifications and experiences: • NQF Level 3 or above in management • At least one year experience of working in similar role i.e., Sales Manager/Marketing Manager/Retail Manager EMPLOYMENT IS SUBJECT TO TWO SATISFACTORY REFERENCES AND A DBS CHECK - Please note that if we have not contacted you within 10 working days, it is fair to assume that due to a number of possible reasons your application will not be pursued further in this instance. We will, however, retain your details on our database and contact you with any suitable opportunities in the future*

We're Hiring: Full-Time Waiters at Camino Victoria! Camino Victoria is growing, and we’re on the lookout for two enthusiastic, service-driven Full-Time Waiters to join our passionate front-of-house team! - Location: Victoria, London - Position: Full-Time - Pay rate: £14 to £17 service included - Start Date: As soon as possible About Us: At Camino, we bring the vibrant flavours, energy, and warmth of Spain to our guests. Our Victoria location is buzzing with locals, commuters, and visitors looking for authentic tapas, great wines, and genuine hospitality. We pride ourselves on creating memorable dining experiences in a lively and welcoming atmosphere. What You’ll Be Doing: - Delivering friendly, efficient, and high-quality service - Guiding guests through our menu and drinks list with confidence - Maintaining a clean and well-organised section - Working closely with the team to keep energy high and service smooth - Bringing positive vibes, professionalism, and passion every shift What We’re Looking For: - Previous waiting experience in a fast-paced restaurant or hospitality environment - Excellent communication skills and a team-player attitude - A real passion for food, drink, and creating great guest experiences - Flexibility to work evenings and weekends - Right to work in the UK What We Offer: - Competitive pay + tips - Staff meals on shift - Great team culture and supportive management - Opportunities to grow within the Camino group - Staff discounts across all Camino locations - Staff trips to Spain! Ready to join our Camino familia? Apply now on JobToday. ¡Hasta pronto!

Join our team, 16 hours a week as a Chef at The award winning Laboratory Spa and health club in Muswell Hill. Great working hours - 8am-4pm Saturday and Sunday plus weekday day cover This is a low-pressure chef role where you will be preparing and cooking healthy breakfast and lunch for the club's members and staff. You will join a friendly team in a great working environment, GREAT BENEFITS: Free use of the facilities, discounted treatments and free meal when on shift. You will be able to manage your workload and enjoy preparing healthy meals. Your responsibilities: Preparing healthy meals to the highest standard Maintain Food Hygiene standards Presenting food as per head chef standard Serving service users, staff and visitors with professionalisms and beast customer service practice Assisting with stocktake and deliveries when necessary To be successful in this role you'll need: GCSE or equivalent English City & Guilds 706/1 and 2 (or equivalent) Basic Food Preparation Cooking Level 2 Food Hygiene (Intermediate desirable) Allergens course up to date (we can provide the training if needed) Supervising qualification or working towards Experience preparing and producing quality food to a high standard Knowledge of menu planning and costing What you will get: Annual leave Free meals Use of the facilities Career development and training Pension contribution Job Types: Part-time, Contract Pay: £13 per hour Expected hours: No less than 16 per week Benefits: Company events Discounted or free food Employee discount Gym membership On-site parking Schedule: 8 hour shift Experience: Chef: 1 year (preferred) Work Location: In person