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Front office jobs in United Kingdom

Hosco
Operations Manager
1 day ago
Full-time
London
Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B
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The Ivy Collection
Head Waiter / Waitress
3 days ago
Full-time
London
We’re looking for a Head Waiter / Waiter to join The Ivy Collection. Working closely with the front of house team to make sure high standards are maintained. You’ll welcome all our guests at the highest standards, making everyone from business people to locals feel like our only guest. Who are we? Iconic but accessible. Glamorous but good fun. Prestigious but unpretentious. The Ivy Collection is bringing a touch of The Ivy magic to the rest of London and beyond, with fabulous food you’d happily eat every day and service you’d expect from the best. Who are you? You are: Current / previous experience working as Waiter in a top restaurant or hotel, not necessarily a five star but somewhere known for its service and style A natural leader, you know how to get the best from the floor team A good communicator, exceptionally friendly and inclusive, even after a long shift Experience in supporting the seamless running of a restaurant by providing excellent guest service Ability to work effectively as part of a team and work on your own initiative What’s in it for you? As well as a chance to add one of the world’s most prestigious names to your CV, you’ll get: Top class training, before the job, and on the job Meals from our menu and discount in all our restaurants Lots of benefits including your uniform, cycle to work scheme, a recommend a friend scheme and savings on things like gym membership and cinema tickets A salary you’ll be hard pressed to beat Where next? With more restaurants opening next year, The Ivy Collection is your oyster. You could help open a new site. Move to head office. Take on a bigger team. Tell us your plans and we’ll help you get there.
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Hosco
Front of House Supervisor
2 days ago
Full-time
London
Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
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Caprice Holdings
Head Waiter / Waitress
3 days ago
£18 hourly
Full-time
London
Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance that is inspired by the ancient Greco-Roman feasts of old. Walking inside transports you to another world as you are surrounded by dazzling statues designed by Damien Hirst, as well as 2,000-year-old pieces. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged
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Hosco
Recepcionist
2 days ago
Full-time
London
Citadines Trafalgar Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist, we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving • £26248.00 per annum
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Ortenz & Co Ltd
Front of House Receptionist
4 days ago
£26500–£30000 yearly
Full-time
London
About Us: Ortenz & Co Limited is a growing and dynamic accountancy firm committed to delivering high-quality financial and compliance services to our clients. We pride ourselves on professionalism, efficiency, and excellent client care. Role Overview: We are seeking a professional and organised Front Desk Receptionist to be the first point of contact for our firm. This role is ideal for someone who is personable, detail-oriented, and able to manage administrative and compliance-related tasks efficiently. Key Responsibilities: • Greeting clients and visitors in a professional and friendly manner, • Answering and directing incoming calls and emails, • Managing the front desk and maintaining a welcoming office environment, • Assisting with onboarding clients and handling compliance documentation (e.g. ID verification, AML checks), • Monitoring and organising client records and documentation, • Supporting the accounts team with general administrative duties, • Assisting VAT Department and Income Tax Department with MTD. Additional Responsibilities (Desirable): • Assisting with Companies House filings and basic HMRC correspondence, • Preparing engagement letters and client documentation packs, • Following up with clients for outstanding information, • Managing document portals (e.g. uploading/downloading client records), • Basic bookkeeping data entry (training can be provided) Requirements: • Previous experience in a receptionist or administrative role (preferred in an accountancy firm), • Excellent communication and interpersonal skills, • Strong organisational skills and attention to detail, • Proficiency in Microsoft Office (Word, Excel, Outlook), Bright Manager,, • Ability to handle sensitive information with discretion, • Professional appearance and manner Desirable (but not essential): • Experience within an accountancy firm, • Familiarity with compliance procedures (AML/KYC), • Knowledge of software such as QuickBooks, Xero, VT Transaction or similar What We Offer: • Friendly and supportive working environment, • Opportunity to grow within the firm, • On-the-job training and development, • Join Ortenz & Co and be part of a professional team delivering excellent service to our clients.
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Wandsworth Town Station
Corporate Security Officer
8 days ago
£13.15–£14.96 hourly
Full-time
London
Corporate Security Officer (Bench Team) – London Are you an experienced security officer looking to work in a professional corporate environment for an award-winning security company? If so, read on. Pay Rate: £13.15 - £14.96 per hour Join Assist Security Group, recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business. Assist Security Group is recruiting Corporate Security Officers to support professional corporate environments in London. This is a front-facing role where presentation, professionalism and customer service are essential. We are looking for officers who understand that security in a corporate environment is not just about presence, but about creating confidence, protecting people and assets, and representing both Assist and the client to a high standard. Role Summary The role requires officers to demonstrate excellent customer service, strong communication and high presentation standards at all times. The purpose of the role is to ensure the safety and security of people, property and assets. Officers must remain professional, approachable and alert when dealing with occupiers, visitors, contractors, the public and emergency services. There is also an expectation to engage with continuous training, as policies, procedures and technology continue to develop within the security environment. Responsibilities • Wear the correct uniform, PPE and SIA badge, maintaining a clean and professional appearance at all times, • Provide a professional and welcoming front-of-house presence, • Deliver excellent customer service and engage positively with all visitors and staff, • Carry out all duties in line with Assignment Instructions and Risk Assessments, • Follow client policies and site procedures at all times, • Monitor access and egress, ensuring only authorised persons enter the premises, • Conduct internal and external patrols where required, • Monitor CCTV, alarm systems and other security technologies, • Identify and respond to incidents, risks and suspicious behaviour appropriately, • Report incidents accurately and in a timely manner, following escalation procedures, • Work collaboratively with emergency services where required, • Support the client’s professional environment and comply with reasonable operational requests Person Specification • Valid SIA Door Supervisor Licence or Security Guarding Licence, • CCTV Licence, • Previous experience within corporate security or a similar professional environment is advantageous, • Excellent customer service and communication skills, • Conscientious, alert and with strong attention to detail, • Professional, reliable and punctual, • Able to remain calm and confident in a fast-moving environment, • Maintains high standards of integrity and confidentiality, • Flexible, collaborative and positive in approach, • Strong verbal and written English Benefits • Competitive pay rate, • Structured training and support, • Professional working environment, • Perkbox benefits, • Opportunity to work with an award-winning security company Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.
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Goldies
Restaurant Supervisor
10 days ago
£19 hourly
Full-time
London
Goldies is a buzzing restaurant in the heart of Soho, and we’re looking for a friendly, confident Floor Supervisor with a leader mindset and a pro attitude to guide our front-of-house team and deliver great service every time. Ready to lead with a smile? Apply now – we’d love to meet you! What We’re Looking For: • A natural leader who brings out the best in others., • Friendly, approachable and confident on the floor., • Calm under pressure with a proactive mindset., • Experienced in a similar FOH leadership role is preferred., • Fluent in English and eligible to work in the UK. What You’ll Do: • Lead and support the FOH team during service., • Ensure smooth, friendly, top-quality service., • Help train and motivate the team., • Handle guest issues calmly and professionally., • Perform Open/Close office & floor duties. What We Offer: • Fun, supportive team & great working vibe, • Flexible hours + fair tips, • Staff meals on shift, • Real opportunity to grow
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Bermondsey Corner
FOH/Sales Assistant Wine Bar & Bottle Shop in SE1 - Full time
11 days ago
£35000–£37000 yearly
Full-time
London
About us We are an exciting and dynamic wine bar, bottle, and grocery shop seeking a passionate and skilled Front of House (FOH) team member to join us! Our ideal candidate is looking to evolve within the company and grow the business along our side. We source the finest ingredients and produce from the very best suppliers around different countries such as the UK, France, Italy, Portugal, Spain.. and others. Quality, traceability, transparency, and sustainability are the keys to what we believe in and what is important for us to share with our people. This is an exciting opportunity to work in a young and vibrant environment where you will be responsible for providing exceptional customer service and promoting our selection of artisan food products like cheeses, meats, wines, and spirits. You Are: • Fluent in English (French is a plus, but not required), • Dynamic, independent, and organized, with a positive attitude, • Serious, meticulous and steady, with strong problem-solving abilities, • Sales-oriented with an eye for detail, • Enthusiastic about food, wine, and connecting with people, • Excited to learn and grow within a young, evolving company, • Ideally interested in nutrition-health, biodynamic production, and sustainability, • Confident in a fast-paced environment with strong multitasking abilities, • Eligible to work in the UK You Have: • Excellent customer service skills, • Strong communication and interpersonal skills, • Prior experience in retail or hospitality, • Knowledge of wine and food pairings and industry trends, • A passion for and a willingness to learn more about wine and other products, • A professional appearance at all time, • The Level 1 or 2 WSET qualification (but not required) Your Responsibilities: • Welcome and assist customers with their needs and guide them through the Bermondsey Corner experience, • Provide wine and food pairing recommendations based on customer preferences and budgets, • Share educational information about our products and build relationships with customers, • Maintain up-to-date knowledge of our products, including tasting notes and origins, • Assist with inventory management, supply orders, and restocking, • Process payments using our POS and CRM systems, • Keep the shop clean, tidy, and visually appealing, • Open/close the store following the guidelines, • Ensure compliance with licensing, hygiene, and health & safety regulations, • Work as part of a team to create a positive, welcoming atmosphere for customers Your Mission: • Develop a deep understanding of the wines, cheeses, and other products we offer, • Support the management in achieving sales targets and key business goals, • Assist with the organization and possible execution of wine tastings, workshops, and in-store events Benefits: • Enrollment in the retirement savings plan, • Discounted or free food, • Employee discount (drink and food), • Attractive employee discount at our sister company Comptoir Bakery for lunch when on shifts, • 20 days paid holidays + Bank holidays, • Opportunities to diversify into managing other areas of the business, from marketing to back-office and event organization, • Regular wine and spirit tasting opportunities, • Friendly and exciting working atmosphere, • Team + work events The Salary Includes: • Annual Salary, • Share of the service charge If you are enthusiastic about wine and food, enjoy providing exceptional customer service, and would love to work in a young, friendly atmosphere, we encourage you to apply for this exciting opportunity.
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Hosco
Events Sales Manager
18 days ago
Full-time
London
Assist the Events Sales team to deliver outstanding events for all of our guests. • Work alongside the Event Sales Team, Guest Services, Kitchen and Banqueting teams, • To understand and be fully conversant with Opera, the website, intranet, e-mail, and other office applications., • Have previous experience with working with an event sales operating system (such as Delphi, HART, Salesforce etc)., • To meet prospective clients and conduct show-rounds for both arranged appointments and ad hoc visitors, for Events and Groups business, • To assist the Group and Events Sales Team in negotiating for business, including hotel site inspections and the entertainment of clients, travel agents etc, • To collate and organise all pre event details to include event schedules, external suppliers, rooming lists, deposit schedules and food and beverage detail., • To meet with prospective couples for weddings, managing their full details, attending menu tastings as well as overseeing the wedding on the day., • To finalise event invoices and manage final payments., • To be responsible for the communication of all Event and Group activity to the front line team, through the distribution of timely and detailed Banqueting Event Orders, memo’s, summaries and in the providing of support for the hotel departments for all requirements of the guest arrival, stay and departure, • To actively promote and up-sell the services and facilities available to guests within the hotel, promoting profitable revenue from other outlets (e.g. restaurants, spa, polo, valet etc), • Health & Safety, • Comply with all statutory and company health and safety, fire, bomb and security regulations, • Ensure job required certificates are kept up to date, • Flexibility, • Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required, • You may on occasion be required to adjust your hours of work to cover the business needs., • You will be required to work at least one Saturday a month
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Caroline Doyle
Office Administrator
27 days ago
£24000–£26000 yearly
Full-time
London
Location: Streatham Hill, Lambeth Salary: £24,000 – £26,000 per annum Job Type: Full-time We are a growing organisation within the healthcare sector seeking a reliable and organised Office Administrator to manage day-to-day office administration and front-of-house duties. This is a key role within the business, suited to someone with strong organisational skills and prior experience in a professional office environment. Key Responsibilities: • Managing general office administration and reception duties, • Handling incoming calls, emails, and visitors professionally, • Maintaining records, files, and office documentation, • Taking and writing accurate meeting minutes, • Assisting with scheduling, correspondence, and internal coordination, • Supporting the wider team including care management with administrative tasks as required requirements • Proven experience in office administration or receptionist roles, • Strong computer skills, including email, word processing, and basic office software and care management systems, • Excellent written and verbal communication skills, • Professional, organised, and detail-oriented, • Familiarity with healthcare or professional services environments is desirable Additional Information • Applicants must have the right to work in the UK, • Prior experience working in a structured office environment is essential, • Live within Southwest London not more than 5 miles radius We offer a competitive salary, 4 weeks & 8 bank holidays; training; a supportive working environment, and the opportunity to grow within an established healthcare-focused organisation. To apply: Please send your CV and a brief cover note
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Hosco
Reservation Agent
24 days ago
Full-time
London
Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.
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MAKAGROUP Ltd
Office Cleaner
1 month ago
£14 hourly
Part-time
London
Regular office cleaning 5x per week. (Monday to Friday 6:00pm - 9:00pm). This regular cleaning service places a strong emphasis on detail, ensuring that all areas are cleaned to a high standard. Each area of cleaning will be cleaned 5x per week. The areas of cleaning are listed below. Communal area: ● Handrails ● Floors ● Lift ● Front area ● Hallway ● Outside area ● Toilet (x2) Staircase: ● Floors ● Door ● Windows ● Handrails Office 1: ● Desks ● Chairs ● Floor ● Kitchen ● Doors Office 2: ● Desks ● Chairs ● Floor ● Kitchen ● Doors ● Boardroom
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Iyengar Yoga London
Front Desk Coordinator
1 month ago
£24000 yearly
Part-time
London
Date posted: 13 January 2026 Pay: £24,000.00 per year Job Description: Job title: Front Desk Coordinator Main purpose of the job: To undertake reception duties Hours: 20.5 Location: Maida Vale Position reports to: Senior Receptionist Contract: Part Time, Permanent Schedule: Monday 2.30 – 8.00 pm Wednesday 9 - 2.30 pm Thursday 2.30 – 7.00 pm Saturday 10.30 – 3.30 pm Salary: £24,000 (Pro rata) Iyengar Yoga London Iyengar Yoga London is the city’s original Iyengar yoga. We’ve been welcoming new students and experienced practitioners since B.K.S. Iyengar first opened the centre in 1984. Our vision is to share the gift of yoga in a beautiful, calm, and peaceful environment through some of the best teachers around and excellent customer service. We are looking for We are seeking an enthusiastic, reliable and dedicated receptionist with an interest in yoga and fitness. In this role, you will provide an outstanding role of customer service whilst also supporting and assisting in the studio's day to day operational requirements. Main duties • Opening the yoga studio at the start of the shift., • Checking in customers with our online system (Mind body) and welcoming them to the studio., • Assisting in/and driving sales and acting as the first point of contact for customers. Building strong relationships with customers., • Supporting the yoga teachers to ensure classes run smoothly., • Ensuring the yoga studio is always clean, presentable and organised., • Locking up the yoga studio at the end of the shift if needed, • Office administration using Microsoft programmes, working as part of a team, and independently, • Part of the role requires minor lifting and some physical work *Must have weekend availability. Alongside regular tasks, the role may include additional duties as needed to meet the operational needs of the studio and to support the wider team in delivering a consistent and positive student experience. Person Specification Qualifications 5 GCSEs at grade A – D (or equivalent). Or Bachelor's (required) Relevant experience Minimum one-year prior work experience in reception at a yoga studio. Aptitude, skills and abilities Ability to multitask Good organisational skills Good communication skills Strong computer skills Ability to keep calm in stressful situations Mind Body Online experience is essential. Flexible, professional and proactive. Personal attributes Politeness Disposition Positive attitude Benefits 2 free yoga classes Job Types: Part-time, Permanent Work Location: In person
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Hospitality
Catering & Hospitality Assistant/ cleaner
1 month ago
£24000–£25000 yearly
Full-time
London
Central London £25,000 per annum Monday–Friday | 8:00am–4:00pm Immediate Start About the Opportunity A professional corporate office in Central London is seeking a reliable and well-presented Catering & Hospitality Assistant to join their on-site team. This is a full-time permanent position offering excellent work-life balance with no weekend work. You will play an important role in delivering high standards of hospitality within a corporate boardroom environment. Key Responsibilities • Setting up and preparing boardrooms for meetings, • Serving tea, coffee and refreshments, • Clearing and resetting meeting rooms promptly, • Maintaining cleanliness of boardrooms and hospitality areas, • Supporting internal corporate events, • Assisting with general catering duties, • Ensuring high standards of presentation at all times, • Following food hygiene and health & safety procedures What We’re Looking For • Previous experience in hospitality, catering, or corporate front-of-house, • Professional appearance and strong communication skills, • Good organisational skills and attention to detail, • Ability to work efficiently in a structured corporate environment, • Positive, team-focused attitude Essential Requirements • Full right to work in the UK, • This is a permanent full-time position – candidates on Student Visas cannot be considered, • Must be available for immediate start
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Shannon ChildCare
Nursery Cleaner
1 month ago
£13 hourly
Part-time
Edgware
Must live locally to Edgware (HA8) Please ONLY apply if you live in Edgware, Mill Hill, Burnt Oak, Colindale, Hendon or Stanmore. DBS required. Clean both Nursery properties every Friday. To work flexible hours as requested by the Nursery Manager. Ensure all floors are swept and mopped thoroughly with disinfectant in all rooms including the laundry, kitchen and bathrooms. Ensure all carpets are vacuumed and edges cleaned in all rooms. Dust furniture, picture frames, ledges, skirting, sills and radiators in all rooms. Wash all toilet bowls and washbasins using disinfectant in Nursery toilets/ toilets. Clean door frames, windowsills, kitchen cupboards inside & out Damp dust pipes, cisterns, disposal units, towel dispensers and soap dispensers. Wash down all wall tiles with disinfectant. Clean all doors and handles Damp dust light switches, door furniture and walls to remove marks. Clean glass vision panels/internal windows to remove all hand marks. Check outside area by front door for debris e.g. paper. Clean all Nursery areas. To monitor the stock of cleaning materials, re-order via the Manager when required. Clean both offices.
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DigiSmile Group Dental Clinic
Dental Receptionist
2 months ago
£12–£13 hourly
Full-time
London
• Front-of-House & Patient Experience: Greeting patients, answering phone calls, handling inquiries, and managing the waiting area to ensure a comfortable environment., • Appointment Management: Scheduling, confirming, rescheduling, and cancelling appointments using dental software Cloud4dentists., • Patient Record & Data Management: Registering new patients, maintaining confidentiality (HIPAA compliance), updating patient information, and preparing charts., • Financial & Insurance Duties: Processing payments (cash, card), managing invoices, verifying insurance coverage, and submitting claims., • Administrative Support: Sorting mail, ordering office supplies and maintaining equipment., • Available to work some Saturdays.
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Freak Scene Balham
Restaurant General Manager
2 months ago
£45000–£50000 yearly
Full-time
Balham, Wandsworth
Restaurant General Manager Freak Scene – London A chef-led, punk-spirited, Japanese & Pan-Asian restaurant The Role We’re looking for a dynamic, people-first General Manager to lead Freak Scene, a bold, food-driven restaurant founded by Scott Hallsworth (ex-Nobu Head Chef, founder of Kurobuta Restaurants). This is not a corporate hospitality role. This is a natural hospitality role. Freak Scene is about energy, personality, flavour, music, and vibe. We want a GM who lives on the floor, leads from the front, loves food, and can inspire a young team to deliver unforgettable guest experiences — every service. This role is critical to our next phase of growth and has clear progression into a senior leadership position as the group expands. What You’ll Be Doing Lead the restaurant day-to-day with energy, warmth, and authority Build, train, and inspire a young, hungry, service-driven team Champion a food-led, chef-driven culture — quality always comes first Deliver consistently brilliant guest experiences without corporate stiffness Work closely with the Founder and kitchen leadership to evolve the offer Own service standards, rota planning, payroll, stock control, and margins Drive sales through vibe, hospitality, upselling, and smart service Be hands-on during service — present, visible, and engaged Create a positive, inclusive, high-performance culture What We’re Looking For Proven experience as a General Manager or strong Deputy GM in a quality restaurant A genuine love of hospitality, food, and people Strong understanding of Japanese and Pan-Asian cuisine Solid knowledge of sake, wine, cocktails, and bar operations Commercially switched-on without being corporate Calm under pressure, positive by nature, and solution-focused Confident leading teams, setting standards, and holding people accountable Someone who brings personality, warmth, and edge — not scripts and buzzwords What This Is (and Isn’t) This is: Punk-rock attitude with serious food Chef-led thinking Natural hospitality A chance to grow with the brand This isn’t: Corporate hotel hospitality Clipboard management Ego-driven leadership A “sit in the office” GM role Why Join Freak Scene Work directly with a highly respected chef-founder Be part of a growing, creative restaurant group Real influence over culture, standards, and direction Genuine progression into senior leadership as the business scales A restaurant that values vibe, flavour, and warm hospitality.
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Black Bear Burger
General Manager
2 months ago
£48000–£52000 yearly
Full-time
London
We're looking for a dynamic new GM to take the reins at our Flagship Restaurant in Westfield White City. If you're a GM with great energy, leadership skills, entrepreneurial spirit and looking for a company to stay and grow, you'll thrive in this role. The restaurant fits 100 covers 🪑🪑🪑 We have a strong mix of in house 🍽️ and Deliveroo 🥡 sales. It’s a really vibey site with tons of regulars, we get great footfall from the shopping centre and cinema but we’re also a destination restaurant for locals. About the Role Pay + Contract 🤑 This is a 48h/wk full time contract that requires a mix of opens/closes over 5 days a week. This usually works as 45 hours on shift on the rota and a flexible 3 hours of admin. Whilst you write your own rota, we'll need you to lead from the front and have a presence over all operating hours. The pay is a mix of basic, service charge and annual bonus. Basic (£36k/yr) Service Charge (around £10-12k/yr) based on worked hours, Tronc system Target based Bonus Package (£4k/yr, paid quarterly) + £2.6k pa Deliveroo sales bonus (paid monthly) This means a very achievable annual take home of £50k+ / yr About You ☺️ • Previous GM experience is essential, with at least 2-3 years in a similar sized site location., • Passion for service, people and food. Our burger is insanely good and we're famous for it, but the atmosphere and team are just as important to the guest experience., • Great leadership skills. This really will be your site and a big part of your role is to inject your energy and positivity into the atmosphere., • Taking the time to use your past experience to train and mentor your team., • Great initiative and confident to take ownership of your site. The big advantage of joining an independent is that we want to give you autonomy over your site. Black Bear is where you can really have a voice and input into the future of your site., • Working closely with Head Office on projects to move the business forward. We love giving you the opportunity to present ideas and proposals for anything from events, building work and restructuring. If this sounds like something you're interested in we'd love to hear from you!
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