Sales Support & Customer Service Coordinator
2 days ago
York
Sales Support & Customer Service Coordinator (Agricultural Machinery) THE COMPANY GM Stephenson Ltd are a well-established agricultural business operating across farming, grain storage and agricultural machinery sales. In this newly created role, they are looking for an organised and proactive Customer Service & Sales Support professional to support the sales team and ensure customers receive a smooth, professional experience from sale through to delivery. This is a varied operational role combining customer service, sales administration, CRM management and stock coordination within a busy agricultural environment. KEY RESPONSIBILITIES • Provide sales support following machinery and equipment sales., • Coordinate Pre-Delivery Inspections (PDI) and delivery scheduling., • Manage CRM system, enquiries, quotes and sales pipeline., • Maintain accurate stock listings and website updates., • Raise and manage purchase orders and supplier communication., • Handle customer enquiries, calls and front-office support., • Follow up with customers after delivery to ensure satisfaction., • Complete warranty paperwork and delivery documentation., • Work closely with sales, workshop and yard teams to ensure smooth operations. SKILLS & EXPERIENCE Essential • Experience in sales support, internal sales or customer service, • Strong organisation and administrative skills, • CRM or sales system experience, • Good IT skills (Office 365 or similar), • Confident communicator, • Full UK driving licence Desirable • Agricultural or machinery sector experience, • Stock management or purchasing experience, • Knowledge of agricultural equipment or willingness to learn WHY JOIN • Varied role in a well-established agricultural business, • Opportunity to work closely with sales, customers and operations Westmoore Recruitment are an external employment agency and working in partnership with the employer. All direct applications or third-party applications will be forwarded to Westmoore Recruitment. JBRP1_UKTJ