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Full job description
Overview
Call Center & Front Desk Representative – Boutique Ophthalmology Practice
Be the first impression of excellence in eye care
We are a high-end, patient-centered ophthalmology and refractive surgery practice seeking an experienced Call Center Representative to join our team.
This is a critical front-line role. You will be the first point of contact for patients and responsible for managing their journey from initial inquiry through consultation and surgery. This position requires exceptional organization, strong communication skills, and meticulous scheduling accuracy in a fast-paced medical environment.
This is not an entry-level role. Prior medical scheduling and insurance experience are required.
Who We’re Looking For
Strong, confident communicator with polished phone presence
Highly organized and detail-driven
Comfortable discussing insurance and patient financial responsibility
Calm under pressure and proactive in problem-solving
Patient-first mindset with a commitment to excellence
Key Responsibilities
Serve as the primary point of contact for patients, delivering a warm, professional, and confident experience across phone and email
Take full ownership of the provider schedule, ensuring accuracy, thoughtful appointment placement, and overall schedule integrity
Demonstrate a strong understanding of patient flow, visit types, testing requirements, consultation timing, and surgical coordination
Schedule, confirm, and adjust appointments proactively to support smooth clinical operations and an exceptional patient experience
Verify insurance eligibility and benefits, clearly communicating coverage and financial expectations to patients
Collect, document, and manage patient demographic information, prior authorizations, and required medical documentation with precision
Coordinate consultation and surgical readiness, ensuring patients, providers, and supporting teams are aligned and prepared
Required Qualifications
Minimum 5+ years of scheduling experience in a medical office
Strong knowledge of insurance verification, benefits, and prior authorizations
Experience using Practice Plus, Nextech, or another Practice Management (PM) system
High-volume patient interaction experience (phone, email and text)
Extremely organized, detail-oriented, and diligent with scheduling
Preferred
Executive Assistant experience
Spanish speaking
Ophthalmology or surgical practice experience
If you thrive in a structured medical environment and take pride in accurate scheduling and strong patient communication, we encourage you to apply.
Pay: $20.00 - $28.00 per hour
Benefits:
401(k)
Health insurance
Paid time off
Work Location: In person
160 East 56th Street, Manhattan, 10022, New York

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