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Client Services & Production Coordinator - Loja Jewelry Corp - New York

Management

2 hours ago25 views

About Loja Jewelry
Loja Jewelry is a custom jewelry manufacturer specializing in custom design and repair work. We're looking for a detail-oriented Client Services & Production Coordinator to join our team and help keep our production process running smoothly.
About the Role
You'll be the main point of contact for customers and the central hub connecting everyone involved in getting a job done — CAD designers, jewelers, setters, QC, and anyone else in the pipeline. This is a fast-paced, high-pressure role — if you're organized, communicate clearly, and thrive keeping a lot of moving pieces on track, this is a great fit.
What You'll Do

  • Handle job intake — entering new orders/jobs into our system accurately and completely
  • Communicate with customers daily, answering questions and providing updates
  • Respond to customer messages promptly and professionally
  • Track all active jobs and due dates, flagging anything at risk of slipping
  • Coordinate across the full production process — CAD designers, jewelers, setters, quality control, and any other team members involved — to keep every job moving on schedule
  • Make sure specs, requirements, and timelines are clearly communicated to everyone touching a job
  • Follow up on outstanding items at every stage so nothing falls through the cracks
  • Keep customers informed proactively — not just when they ask

What We're Looking For

  • 5+ years of experience (preferred) in production coordination, customer service, order/production management, or a similar role
  • Experience in the jewelry industry required (retail, custom design, manufacturing, or related)
  • Strong verbal communication skills
  • Highly organized with the ability to juggle multiple jobs, teams, and deadlines at once, and comfortable working under pressure
  • Comfortable working with designers and production teams (CAD/jewelry CAD experience a plus)
  • Proactive — you follow up before someone has to ask
  • Proficient with basic office/production software (we'll train you on our specific systems)

Job Details

  • Full-time, in-person, 40 hours/week
  • Pay: $21–$24/hour (negotiable based on experience)
  • Paid training provided
  • Paid time off
  • Note: This role begins with a paid 2-week trial period to ensure it's a good mutual fit before the position is finalized

Benefits:


  • Paid time off
  • Paid training

Work Location: In person

interview badgeInterviews tomorrow
Jozabed L. avatar icon
Jozabed L. from Loja Jewelry Corp is interviewing people like you for this position tomorrow! Let them know you are interested!
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    Monday - Friday 9am - 5pm
  • Salary
    $21 – $24 hourly
  • Starting time
    Immediate start!

pin icon42 West 48th Street, Manhattan, 10036, New York

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Supervisor ManagerNew York

Jewelry store, Store • 11-50 Employees

Hiring on JOB TODAY since July, 2026

Loja Jewelry is a custom jewelry manufacturer specializing in custom design and repair work. We're looking for a detail-oriented Client Services & Production Coordinator to join our team and help keep our production process running smoothly

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Jozabed L. avatar icon
Jozabed L.Active 1 minute ago
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