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Front Desk Agent / Guest Service Agent (Full-Time / Flexible Schedule) - Hotel Indigo Flushing - LaGuardia by IHG - New York

Office & Admin

6 hours ago116 views

Hotel Indigo Flushing – LaGuardia, an IHG Hotel
Flushing, NY 11354


Pay: $21.00–$22.00 per hour (based on experience)


Job Type: Full-Time
Schedule: Flexible / Weekends & Holidays Required
Work Location: In Person


Job Summary


Hotel Indigo Flushing is seeking energetic, service-oriented, and hospitality-driven Front Desk Agents / Guest Service Agents to join our Front Office team.


As the first and last point of contact for guests, this role is essential in creating memorable experiences and delivering outstanding hospitality. The ideal candidate is personable, detail-oriented, and passionate about guest service.


Key Responsibilities


Guest Service & Front Desk Operations


Greet and welcome guests with professionalism and genuine hospitality
Perform check-in and check-out procedures efficiently and accurately
Assist guests with reservations, room requests, and hotel information
Provide recommendations for transportation, dining, and local attractions
Handle guest concerns and service recovery professionally
Maintain a clean, organized, and welcoming front desk environment
Reservations & Communication


Answer calls and respond to guest inquiries professionally
Ensure reservation accuracy and guest profile completeness
Coordinate with Housekeeping and Engineering to support guest needs
Maintain clear communication during shift transitions
Guest Engagement & Brand Standards


Promote and support IHG One Rewards enrollment initiatives
Recognize guest preferences and loyalty status
Deliver service aligned with Hotel Indigo and IHG brand standards
Support guest satisfaction and positive online reviews
Qualifications


Minimum 2 years hotel experience required
Opera PMS experience preferred
Strong communication and interpersonal skills
Excellent customer service and problem-solving abilities
Professional appearance and positive attitude
Ability to work in a fast-paced hotel environment
Flexible schedule including weekends and holidays
Ability to commute to Flushing, NY required
Benefits


401(k)
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Hotel Discounts
Flexible Scheduling
Career Growth Opportunities
If you enjoy creating memorable guest experiences and want to grow your hospitality career with Hotel Indigo, we would love to meet you.

  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time

pin icon36-03 Prince Street, Flushing, Queens, 11354, New York

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ReceptionistNew York

Lodging

Hiring on JOB TODAY since September, 2026

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