Online customer service jobs in New York, NYCreate job alerts

Job Title: FOH Team Member - Expo, Cashier, or “Flex FOH” Location: New York City, NY Company: Brown Bag Sandwich Co. Brown Bag Sandwich Co. is the first chopped sandwich concept in NYC. We are looki for an organized individual to join our Front of House (FOH) team. You will be responsible for managing the smooth flow of sandwich orders from our kitchen to t customer. Whether you’re working as an Expo, Cashier, or Flex FOH, you will be responsible for managing the flow of orders, assisting the kitchen team, ensuring t quality of the food, and delivering excellent customer service. Key Responsibilities: ● Lead Sandwich Order Flow: ○ Oversee the sandwich-making process by instructing the kitchen sta on which sandwiches to make based on incoming orders (both in-house and online). You will be supported by our Kitchen Display Screen to prioritize orders in real-time. ● Timing & Coordination: ○ Coordinate the timing of dropping batches of hot sandwiches or cold sandwiches when inventory is low on busy days. ● Wrap & Package Orders: ○ Carefully wrap sandwiches and assemble orders to ensure they are complete, visually appealing, and ready for service. Confirm that ea order is correctly prepared and packaged before hand-o ● Quality Control: ○ Inspect the final product of each sandwich before it leaves the kitchen ensure it meets our quality standards. Provide constructive feedback to kitchen sta if a sandwich requires improvement or adjustments. ● Customer Engagement: ○ Interact with customers in a friendly, engaging, and informative manner. Answer questions about our menu items, suggest sandwiches, and help create an overall positive customer experience. ● Flex to Cashier or Delivery Support: ○ Be flexible and ready to assist at the cash register, take payments, package sides and drinks as needed. Support the team by handing o orders to delivery drivers or customers directly. Qualification ● Previous experience in a fast-paced foodservice environment (Expo, Cashier, or similar roles) preferred. ● Strong communication skills with the ability to provide clear, concise instructions to kitchen sta. ● Ability to multitask and stay organized while managing the flow of order ● A keen eye for food quality and presentation, with the ability to give constructive feedback. ● Positive attitude and a passion for customer service. ● Must be able to stand for long periods and handle the physical demands of the role. ● Flexibility to work in dierent FOH roles as needed (Expo, Cashier, Delivery Support). What We Oer: ● Opportunity to be a part of a unique and innovative food concept in NYC. ● Friendly and supportive work environment. ● Competitive pay and potential for growth within the company. ● A chance to help shape the future of Brown Bag Sandwich Co. as we expand and evolve. ● Employee discount Pay: ● $19/hour ● Estimate of $100-$200 per week in tips

Position Overview Kurrent is seeking a dynamic and professional Receptionist to be the first point of contact for our clients, embodying our brand's commitment to high-end luxury, sophistication, and exceptional customer service. This role requires an individual with strong emotional intelligence, impeccable organizational skills, and a no-excuses approach to getting things done. The ideal candidate will exude our core values, putting the customer first while upholding our aesthetic of elegance and refinement. Key Responsibilities Client Interaction: Greet visitors warmly, ensuring every client feels welcomed and valued. Provide exceptional service aligned with Kurrent's high-end luxury standards. Communication: Answer phone calls and emails promptly and professionally, routing messages accurately and handling inquiries with discretion and poise. Office Management: Maintain a neat, organized, and visually appealing front desk and reception area. Coordination: Manage appointments, schedules, and calendars to ensure smooth daily operations. Social Media Management: Create and post engaging content on Kurrent’s social media platforms that align with the brand’s luxury image and core values. Ensure consistent posting to maintain audience engagement. Problem-Solving: Proactively address issues and find solutions without excuses, ensuring that all tasks are completed efficiently and to the highest standard. Brand Representation: Reflect Kurrent’s core values in every interaction, embodying sophistication and a customer-first mindset. Qualifications and Skills Proven experience in a receptionist or administrative role in a luxury or high-end environment. Exceptional interpersonal and communication skills with a high level of emotional intelligence. Impeccable organizational skills and attention to detail. Familiarity with social media platforms (Instagram, Facebook, LinkedIn, etc.) and basic content creation. A polished and professional appearance that aligns with Kurrent's sophisticated aesthetic. Ability to thrive in a fast-paced environment and handle multiple tasks with ease. Proficiency with office software, including scheduling tools and email systems. Why Join Kurrent? At Kurrent, we redefine luxury in the plumbing and hardware industry, creating extraordinary experiences for our clients. As the face of our brand, you will play a key role in ensuring every customer interaction reflects our commitment to excellence and sophistication while contributing creatively to our online presence. If you are driven, detail-oriented, and passionate about delivering unparalleled customer experiences while growing Kurrent’s social media footprint, we invite you to join our team. Application Details To apply, please send your resume, a brief cover letter highlighting your relevant experience, and examples of your social media work (if available)

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments Requirements and skills Work experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations software, like Cloudbeds and RoomKeyPMSUnderstanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsDegree in hotel management is a plus