Job Title: Intake Officer
Company: Terrace Homecare
Location: [Insert Location]
Employment Type: [Full-time/Part-time]
Position Overview:
The Intake Officer is responsible for managing the initial patient admission process, ensuring accurate collection of client information, verifying eligibility, and coordinating with healthcare teams to initiate services. This role is vital in providing a smooth and efficient transition for patients into Terrace Homecare’s care services while maintaining compliance with all regulatory and company requirements.
Key Responsibilities:
Receive and process all new patient referrals from hospitals, physicians, insurance companies, and other referral sources.
Collect and verify patient demographic, medical, and insurance information.
Confirm patient eligibility and benefits with insurance providers.
Coordinate with clinical staff to schedule assessments and initiate care plans.
Maintain accurate and organized intake records in the electronic health record (EHR) system.
Communicate effectively with patients, families, and referral sources to ensure a positive intake experience.
Ensure compliance with HIPAA, DOH regulations, and internal policies during the intake process.
Provide regular updates to management regarding intake volumes, referral sources, and process improvements.
Collaborate with billing and authorization departments to ensure smooth processing of claims.
Qualifications:
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Prior experience in healthcare intake, admissions, or a related administrative role preferred.
Knowledge of home healthcare services and insurance verification processes is an advantage.
Strong communication and interpersonal skills.
Detail-oriented with excellent organizational abilities.
Proficiency in Microsoft Office and familiarity with EHR systems.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
774 55th Street, Sunset Park, Brooklyn, 11220, New York
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