Manhattan, New York
• Take accurate and complete reservations., • Always provide excellent service., • Cooperate with the Management team to greet incoming and departing guests with a warm, knowledgeable and noticeably appreciative demeanour and a genuine smile and eye contact., • Set and maintain the dining room and podium environment and ensure materials are perfectly clean., • Have necessary knowledge of menu items to assist guests as needed., • Assist guest and colleagues courteously and efficiently., • Use the guest's name appropriately and communicate it to restaurant colleagues., • Assist in seating guests and pulling chairs., • Assist restaurant colleagues to prepare for service., • Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests)., • Coordinate set menus for small groups and distribute copies of the event form accordingly., • Inform restaurant managers of daily reservations forecast., • Assist in monitoring all guests' needs., • Log in information about guest preferences., • Check daily for our regular guest preferences and record them in our daily list for service., • Assist in organizing coat check and third-party management., • Assist taking guests to the Jazz Club., • Assist in providing "Magic Service" for hotel guests., • Participate in daily pre-shifts., • Input member engagements notes., • Assign daily host sections., • Ensure all soignees are given to the service team., • Menu printing., • Club member and hotel guest recognition initiative., • When on shift, lead EOD reports., • All other responsibilities assigned by Management. REQUIRED EXPERIENCE AND QUALIFICATIONS • 2 years' experience in a luxury hotel environment or similar setting in restaurants or food and beverage, • Must be able to work weekends, holidays, and have full/open schedule availability, • Must be capable of working in a team-oriented environment to achieve the hotel's common goal of guest satisfaction., • Must be able to take constructive criticism and work well in a team dynamic, • Positive, engaging, and energetic personality, • Must be personable with guests and be able to anticipate their needs., • Able to be organized, manage time wisely and work with little to no direct supervision., • Very high attention to detail., • Sensitive to cultural nuances., • Excellent communication skills, both written and verbal in English., • Able to handle a multitude of tasks in an intense, fast paced environment., • Excellent people skills and the ability to work under pressure and with various stakeholders., • Ability to maintain a clean and professional appearance as per company policies., • Ability to stand for extended periods of time., • Multi-lingual is a plus., • Experience working with Sevenrooms is preferred., • Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions., • TIPS Certified