Marketplace Operations Assistant - United Staffing Solutions - New York

WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: • Positive Attitude, • Inclusion, • Social Ties, • Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you'll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. At Joe & The Juice, we're building more than stores. We're building the infrastructure that powers growth. As we continue expanding across the United States, we're looking for a Head of Central Operations to lead the systems, teams, and operating frameworks that support our field organization. This role will serve as the strategic backbone of U.S. Operations, ensuring the business can scale efficiently while delivering operational excellence, strong team readiness, and an exceptional guest experience. Reporting to the Managing Director, the Head of Central Operations will oversee Implementation & Communications, Operational Planning, Training Operations, Operational Standards, New Store Openings, and Channel Sales support across Delivery and Catering. This is a highly strategic and hands-on leadership role focused on building infrastructure, improving execution, and creating scalable systems that support the next phase of U.S. growth. What You'll Do Central Operations Strategy • Develop and execute the long-term Central Operations strategy for the U.S. business, • Build the operational infrastructure required to support growth, consistency, and future scale, • Establish processes, governance, and support models that drive clarity and accountability across markets, • Serve as the key operational link between Global Operations standards and U.S. market execution, • Partner closely with Operations, Finance, HR, Procurement, Facilities, Commercial, and Global teams Implementation & Communications • Oversee the rollout of global and regional initiatives, standards, and operational projects, • Ensure clear, consistent, and timely communication to stores and field leaders, • Maintain the U.S. operational calendar to ensure thoughtful planning, prioritization, and execution, • Create implementation frameworks that support adoption, accountability, and field readiness Labor Strategy & Operational Planning • Lead labor planning and workforce deployment across the U.S. in alignment with budget, productivity, and service goals, • Partner with Finance, HR, Global Labor Management, and Operations to set labor targets and scheduling strategies, • Monitor labor performance across locations and identify trends, risks, and efficiency opportunities, • Ensure labor strategies support both profitability and guest experience, • Support compliance with applicable wage and hour, break, scheduling, and labor-related requirements Training Operations • Oversee regional training initiatives for Juicers, Store Managers, and field leaders, • Adapt global training frameworks to meet local market needs and U.S. operational realities, • Build and maintain scalable training programs for onboarding, operational skills, compliance, leadership readiness, and ongoing development, • Partner with the People Team to create tools, content, and development pathways for in-store teams, • Track training effectiveness through KPIs such as completion rates, speed to competency, retention, performance, and internal promotion readiness Operational Standards • Ensure operational standards, workflows, audits, and service initiatives are consistently executed across stores, • Partner with Global Operational Standards and Engineering to cascade updates and maintain alignment, • Design and maintain central programs such as playbooks, SOPs, checklists, reporting tools, and operational routines, • Partner with field leadership to ensure programs are practical, scalable, and supportive of day-to-day execution, • Regularly evaluate program effectiveness through feedback, data, and field performance New Store Openings • Lead the regional team responsible for New Store Openings, ensuring stores open on time, fully trained, and operationally ready, • Oversee planning and execution across Operations, Real Estate, Construction, Facilities, IT, Marketing, HR, and Training, • Build repeatable NSO playbooks, tools, timelines, and readiness standards to support rapid growth, • Ensure each new store launches with strong operational standards, trained teams, and a smooth handoff to field leadership, • Support special projects related to new market entry, growth strategy, and new formats such as drive-thrus Channel Sales Management • Support growth across Delivery, Catering, and App-driven channels through operational planning and execution, • Partner with Operations, Brand, Finance, and Commercial teams on promotional calendars, campaigns, pricing, and product positioning, • Build scalable Catering programs that can be executed across markets and support incremental sales, • Serve as a central point of contact for platform partners and ensure initiatives are operationally sound and deliver strong ROI, • Analyze channel performance and provide insights to improve sales, execution, and guest experience Cross-Functional Leadership • Act as the central hub between field Operations, HR, Finance, Commercial, Procurement, Facilities, and Global teams, • Ensure every store has the tools, training, communication, and resources needed to execute with excellence, • Enable transparent knowledge-sharing between markets, • Champion a culture of collaboration, accountability, and continuous improvement, • Serve as a member of the U.S. Leadership Team and help shape regional strategy. What You Bring • 6–8+ years of leadership experience in restaurant, hospitality, retail, or multi-unit operations, • Experience leading Central Operations, Operations Services, Operational Excellence, Training Operations, NSO, or similar support functions, • Proven ability to translate global strategy into local market execution, • Experience managing cross-functional teams and building scalable operating systems, • Strong understanding of labor planning, store operations, training, operational standards, and new store openings, • Strong financial and operational acumen with the ability to connect strategy to execution, • Exceptional communication, organization, and stakeholder management skills, • Ability to influence at multiple levels, from store teams to executive leadership, • Builder mindset with the ability to create structure, improve processes, and operate in a fast-paced growth environment, • Strong connection to the JOE culture and a passion for building teams, systems, and experiences that scale, • Compensation- Starting at $170,000 By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community. Joe & the Juice is proud to be an equal opportunity employer. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background. NOTICE OF NON-DISCRIMINATION POLICY [https://tinyurl.com/joejuicenotice](https://www.linkedin.com/redir/redirect/?url=https%3A%2F%2Ftinyurl%2Ecom%2Fjoejuicenotice&urlhash=QeP9&isSdui=true)] ABOUT JOE & THE JUICE JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health. We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products toward the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.

About Us ------------ At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary... ------------------------------ The People Operations Partner is a trusted partner to our Operations Team, helping drive a high-performing, people-first culture during a period of growth at Blank Street. This role supports stores across multiple markets, partnering closely with General Managers and Operations Managers to strengthen teams, elevate performance, and support the employee experience. This role blends strategic partnership with hands-on execution and is ideal for someone who thrives in fast-paced environments, builds strong relationships quickly, and operates with sound judgment and professionalism. You'll partner with field leaders on employee relations, performance management, coaching, engagement, and talent development while proactively identifying trends and opportunities across the business. This role is based in-person out of our Brooklyn, NY office, reports to the HRBP Manager, and requires frequent travel across the markets and stores you support. Who We're Looking For --------------------- • You're an expert at handling employee relations issues and can navigate them with sound judgment, • You're confident coaching managers, not just giving advice, but helping others actually reach a solution and drive results, • You have a strong grasp of People Ops fundamentals (onboarding, compliance, documentation, investigations) and know how to apply them in real situations, • You're highly organized and detail-oriented, • You're responsive, action-oriented, and follow through, • You're comfortable with ambiguity, pivots, and fast pace, • You're a clear, thoughtful communicator through all mediums, • You genuinely enjoy supporting people and making the job fun What You'll Own --------------- Hire → Get the right people in • Partner with Talent Acquisition and Operations leaders on hiring strategy, interview calibration, and workforce planning across your markets, • Support strong hiring decisions by assessing talent quality, team fit, and long-term potential, • Ensure new hires have a smooth and consistent onboarding experience from offer acceptance through ramp-up, • Proactively identify hiring gaps, staffing risks, and organizational needs within your markets Develop → Make people better • Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics, • Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy rollouts, • Support internal promotions, succession planning, and leadership development across your markets, • Help leaders navigate difficult conversations confidently, fairly, and consistently Retain → Keep great people • Lead employee relations matters and investigations from intake through resolution with strong documentation, judgment, and professionalism, • Identify trends in turnover, attendance, engagement, and performance - partnering with Operations leaders to take proactive action early, • Act as a trusted resource for employees and managers, balancing employee experience with business needs, • Build strong relationships across your markets to maintain a clear pulse on team health, morale, and operational challenges Protect the Business → Make the business run and grow smoothly • Partner cross-functionally with TA, Payroll, Training, Finance, and Operations to support smooth business operations, • Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision-making Requirements ------------ • 4+ years of HR or People Ops experience, ideally in a fast-paced retail or hospitality environment, • Working knowledge of labor laws and compliance requirements (I-9s, wage & hour, documentation standards), • Proven ability to manage multiple priorities and meet deadlines in a high-volume environment, • Demonstrated ability to stay organized and detail-oriented across multiple workstreams, • Comfortable using HR systems and tools (HRIS, ATS, Google Suite), • Ability to handle sensitive information with discretion and sound judgment, • Must be based in NYC with flexibility to travel throughout the market as needed Benefits & Perks ----------------- • $90,000 - $110,000 annual base salary, • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future., • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers, • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

Assisted with preparing, organizing, packaging, and verifying online orders, ensuring accuracy, efficiency, and timely delivery to customers.