Medical Receptionist

Healthcare

19 March 2025224 views

Our thriving Eye Care practice is seeking an experienced Customer Service Representative to work in our Flushing, Queens office. We are looking for someone who has a great personality who believes that patients should be treated as people rather than numbers on a file. The ideal candidate must understand the value of compassionate service, possess excellent communication and multitasking skills, a positive attitude, and a strong work ethic. If you meet these requirements, we would love to meet you!
RESPONSIBILITIES AND DUTIES
Maintaining a positive, empathetic, and professional attitude
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving patients' complaints
Knowledge of medical and vision insurances and the ability to explain them to patients
Keeping records of patients' interactions, transactions, comments, and complaints
Communicating and coordinating with doctors and colleagues as necessary
Ensure customer satisfaction and provide professional customer support
Performs other duties as assigned, requested, or deemed necessary by management
Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Ability to multitask
Familiarity with Officemate a PLUS
Bilingual in Korean a PLUS
REQUIREMENTS

High school diploma, general education degree, or equivalent
Ability to stay calm when patients are stressed or upset
Comfortable using computers and tablets
Experience working with customer support
Job Type: Full-time

Pay: $17.00 - $20.00 per hour
Benefits:
Employee assistance program
Employee discount
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule:

8 hour shift
Day shift
Weekends as needed
Experience:

Customer service: 2 years (Required)
Language:

Korean (Required)
Work Location: In person

  • Experience
    Required
  • Employment
    Full-time
  • Salary
    $17 – $20 hourly
  • Benefits

pin icon29-03 Union Street, Flushing, Queens, 11354, New York

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ParamedicNew York

Store • 1-10 Employees

Hiring on JOB TODAY since August, 2024

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Diana ChoeActive 5 days ago
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