Level I Helpdesk Technician
hace 11 días
Northport
Job Description Job Title: Level I Helpdesk Technician Location: Northport, NY Onsite Full time Schedule: Full-time, Monday–Friday, 8:00 a.m.–4:00 p.m. ET Launch Your IT Career in a Role That Matters Acture Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment. What You’ll Do As an IT Support Technician Level I, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Level II Helpdesk Technician and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include: • Providing responsive first-level support for desktop, software, and application-related issues, • Installing, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end users, • Installing, configuring, and supporting printers and other peripheral devices, • Managing and maintaining Windows clients and supporting end users in Windows domain environments, • Diagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applications, • Troubleshooting and repairing software application problems, • Assisting with system imaging and deployment of new hardware and software, • Performing basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy, • Supporting corporate antivirus and antispam solutions, • Installing and supporting various technical equipment onsite, • Maintaining accurate trouble tickets and providing detailed documentation of all work performed, • Handling multiple tasks simultaneously while maintaining organization and follow-through, • Maintaining inventory of IT assets and related documentation, • Upholding IT policies and ensuring compliance with company standards, • 1–3 years of desktop/application support or relevant technical support experience, • Strong knowledge of Windows domains and network services (DHCP, DNS, Group Policy), • Experience with corporate antivirus and antispam solutions, • Experience with machine imaging and system deployment, • Strong hardware troubleshooting skills — laptop break/fix is required, • Experience with Google Workspace / Google Admin Console, • Familiarity with Microsoft platforms and end-user support, • Ability to manage help requests using a ticketing system, • Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization, • Strong organizational skills and ability to contribute to complex project implementation, • Professional, neat, organized, and able to communicate clearly, • Experience supporting the education sector is a plus, • Capable of working independently and collaborating with a team, • Applicants must currently reside within an hour commute of job posting location. Relocation will not be considered., • A customer-first mindset with a passion for helping others, • Detail-oriented, organized, and eager to grow professionally, • Ability to lift and move computer equipment up to 45 lbs. as needed Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. We prioritize a “people first” culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference. What We Offer • Competitive salary: $40,000–$50,000 annually (commensurate with experience), • Medical, Dental, Vision, and Life Insurance, • Retirement Plan, • Generous Paid Time Off Mon-Fri Onsite 8:00 AM-4:00 PM Eastern Standard Time