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Job Description Shift Manager (Bagel Sous) Location: PopUp Bagels About PopUp Bagels PopUp Bagels started as a simple backyard pickup window with one goal: create the perfect bagel and share it with friends. Today, we've grown into a fast-growing hospitality brand known for serving exceptional bagels, delivering memorable guest experiences, and fostering a culture built on quality, teamwork, and continuous improvement. At PopUp Bagels, we're passionate about scratch-made food, genuine hospitality, and developing great people. We invest in our teams, promote from within, and provide opportunities to build culinary, operational, and leadership skills in a fast-paced and rewarding environment. Position Summary As a Shift Supervisor (Bagel Sous), you will support daily shop operations by leading shifts, coaching team members, and ensuring culinary and hospitality standards are consistently executed. This hands-on leadership role works closely with restaurant leadership to drive operational excellence, maintain food quality standards, and create exceptional experiences for both guests and employees. The Bagel Sous serves as a role model on every shift, helping to develop team members, manage daily execution, and ensure all operational responsibilities are completed efficiently and to company standards. What You'll Do • Lead daily shift operations and support overall shop performance, • Coach, train, and develop team members across multiple stations, • Ensure food quality, presentation, accuracy, and hospitality standards are consistently met, • Support shift deployment, task management, and break compliance, • Assist with opening and closing procedures, cash handling, and daily operational routines, • Lead pre-shift meetings and communicate daily goals, priorities, and updates, • Monitor food preparation, inventory levels, prep production, and waste management, • Partner with leadership to maintain labor efficiency and operational excellence, • Resolve guest concerns professionally and create positive customer experiences, • Maintain compliance with food safety, sanitation, and Department of Health standards, • Support a positive, team-focused culture while driving accountability and results What We're Looking For • 1+ years of leadership experience in a restaurant, café, bakery, or hospitality environment, • Passion for food, hospitality, and team development, • Strong communication and interpersonal skills, • Ability to lead by example in a fast-paced environment, • Excellent organizational and problem-solving abilities, • Strong attention to detail and commitment to quality, • Food Safety or ServSafe Certification preferred, • Ability to learn multiple operational functions and support both front- and back-of-house teams, • Flexible availability, including mornings, evenings, weekends, and holidays Why Join PopUp Bagels? • Competitive hourly pay, • Flexible scheduling with full-time and part-time opportunities, • Leadership development and advancement opportunities, • Paid time off for eligible team members, • Complimentary PopUp Bagels and schmear during shifts, • Collaborative, team-oriented culture, • Opportunity to grow with an expanding brand focused on quality and hospitality Physical Requirements • Ability to stand and walk for extended periods, • Frequently lift and carry up to 25 pounds, • Occasionally lift and carry up to 50 pounds, • Ability to bend, reach, twist, and perform repetitive motions, • Comfortable working in a kitchen environment with exposure to heat, cold, noise, and cleaning chemicals Equal Opportunity Employer PopUp Bagels is committed to creating an inclusive workplace and is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to providing equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws. Join PopUp Bagels and help lead a team dedicated to delivering exceptional food, remarkable hospitality, and unforgettable guest experiences every day. ?✨