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  • Support Engineer
    Support Engineer
    8 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

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  • Bartender
    Bartender
    28 days ago
    Full-time
    Concourse Village, The Bronx

    Hook & Reel is looking for an experienced Bartender to join our Bronx, NY team! For immediate consideration and on-the-spot hiring, please stop by our restaurant during business hours with a copy of your updated resume. (Any time before 3:00pm on Mondays and Thursdays-Saturdays) Address: 236 E 161st St, Bronx, NY 10451 What to expect: Mixing and serving a variety of drinks, including cocktails, beers, and non-alcoholic beverages, according to customer preferences and standard recipes. Providing exceptional customer service by engaging with patrons, offering recommendations, and ensuring a positive experience for all guests. Maintaining cleanliness and organization of the bar area, including regular cleaning of surfaces, glassware, and equipment, as well as restocking inventory as needed. Fast paced, fun and collaborative team and working environment Participation in employee engagement initiatives and recognition programs Opportunities for professional development Qualifications 1-3 years of experience in Bartending Restaurant/Hospitality experience Customer Service experience Employee Perks/Benefits Employee Restaurant Discount (30% off!) Flexible Working Hours Job Types: Full-time, Part-time About Hook & Reel: Born in the South where a feast means getting messy with friends, the seafood boil has been bringing people together for ages. At Hook & Reel our signature boil forks over bold flavors with a genuine, down-home feel. But eating seafood is only part of the fun. Everything tastes better elbow-to-elbow with friends, swapping stories over music, getting down and dirty and eating with your hands – all with a cold drink at the ready, ‘cause that spice ain’t no joke. We set out to share the saucy spirit of the boil with folks everywhere – testing our very own recipes, inspired by fiery Cajun home cooking. The Hook & Reel seafood boil dishes up the “reel” deal – the full backyard boil experience and flavor, with a twist. It’s a party, so we always laugh loud, and eat big. Job Types: Full-time, Part-time Pay: From $11.00 per hour Benefits: Employee discount Flexible schedule Work Location: In person

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