Assistant Store Manager - TEMP
5 days ago
Elmont
The Assistant Store Manager assists the Store Manager in all aspects of store operations, visual merchandising, and customer service. The Assistant Manager must be a strong leader with an ability to drive sales through excellent customer service skills, strong visual presentation, and a full understanding of the Roller Rabbit feel-good mission! This position also plays a role in recruiting, training and development of all store staff. The Assistant Manager assumes the responsibilities of the Store Manager in his/her absence. Company Overview: Roller Rabbit weaves an enchanting tale of a magical rabbit through its handmade products, spanning from ready-to-wear to iconic sleepwear. These creations not only foster wonder, optimism, and the warmth of a trusted friend but also embody our brand's roots in originality. Roller Rabbit is more than a fashion label; it's an approachable, endearing, and endlessly intriguing lifestyle that captures the magic in every moment. As a niche-upscale fashion brand, Roller Rabbit operates eleven brick-and-mortar stores and a thriving e-commerce platform, driven by a mission to enrich vibrant lives with clothing and accessories that inspire dreams, uplift spirits, and commemorate moments with loved ones. PLEASE NOTE THIS IS A TEMPORARY ROLE AND WILL BE 3-5 MONTHS OF EMPLOYMENT. As an Assistant Store Manager at Roller Rabbit, your responsibilities will include, but are not limited to: SALES GENERATION • Meet personal and store sales goals, • Assist in the tracking, monitoring, and communication of business results, • Ensure an elevated level of sales and service are practiced by all associates - lead by example and inspire those around you to reach their highest potential!, • Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales, • Ensure all sales related policies and procedures are maintained, • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff, • Maintain a keen interest in the fashion industry, interior design, and market trends CLIENT EXPERIENCE • Ensure all associates provide the highest level of customer service, • Develop and maintain relationships with clients to continue bringing the best brand experience, • Provide client outreach via computer communication programs and in person outreach, • Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise) OPERATIONS • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management, • Support and assist in staff training in all areas of appropriate register usage and maintenance, • Understand and properly execute all management register functions, • Participate in inventories and weekly inventory reports, • Understand and execute cash control procedures including: bank deposits, safe funds, petty cash, • Follow and enforce all company policies and procedures, • Meet deadlines MERCHANDISING/VISUAL MERCHANDISING • Assist in the implementation and maintenance of all merchandising/ visual directives, • Be aware and able to implement and communicate to store team any promotions, sales, etc. occurring in the company, • Have sufficient knowledge of current product in store, • Ensure the sales floor is neat, clean, organized, and reflects the correct visual image at all times, • Ensure deliveries are properly processed in a timely manner, • Identify and communicate product concerns in a timely manner, • Communicate inventory needs to support the business goal HUMAN RESOURCES • Assist in the recruitment, training and development of staff, • Assist in ensuring the integrity of payroll and the payroll process, • Continually evaluate the performance of each associate and provide constant feedback to ensure results, • Resolve all human resources issues in a timely and effective manner, • Support and provide follow-up for all training programs, seminars etc., • Ensure dress code and grooming standards are professional and reflect the employee wardrobe manual QUALIFICATIONS • Must have at least 2 years of retail management experience, • Must have leadership skills and act as a role model to sales staff, • Must be able to work in fast pace environment with sense of urgency while maintaining accuracy, • Ability to adapt quickly to the brand's culture we're always evolving and love to have staff eager to come with us!, • Strong communication skills, • Basic knowledge of fashion, • Must have excellent written and verbal skills, • Ability to use Microsoft Office programs, • Must be able to lift 15-20 pounds, • Must have a flexible schedule, including weekends and holiday Benefits: • Competitive PTO package for Full Time employees, • Roller Rabbit discounts and annual allowance, • Comprehensive health, vision, and dental care, along with FSA/HSA benefits for Full Time employees, • Hourly Rate + Commission based role $20 - $28 per hour