Level 2/3 IT Network Support Technician
2 days ago
Hauppauge
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Health insurance B&L PC Solutions is a leading Managed Services Provider (MSP) with over 25 years in business, supporting small and mid-sized businesses across Long Island, New York, and Tampa/St. Petersburg, Florida. We specialize in IT support, cybersecurity, cloud solutions, and compliance services for CPA firms, financial services, legal practices, and auto dealerships. We are seeking a Level 2/3 IT Network Support Technician to join our team. This role is fully on-site and ideal for a skilled IT professional who enjoys hands-on technical work, providing excellent client service, and collaborating closely with colleagues in a fast-paced MSP environment. Responsibilities • Serve as an escalation point for advanced support issues across servers, networks, and cybersecurity systems., • Configure, maintain, and troubleshoot Windows Servers, Microsoft 365, Active Directory, Azure, and virtualization platforms., • Manage network equipment (switches, firewalls, routers, wireless)., • Support and maintain backup/disaster recovery systems (Datto, Axcient)., • Assist with project implementations: server migrations, network upgrades, Microsoft 365 deployments, cybersecurity rollouts., • Provide on-site technical support directly to clients, ensuring SLA adherence., • Document systems, procedures, and client environments. Requirements • 35+ years of IT support in an MSP or multi-client environment., • Expertise in Windows Server, Active Directory, DNS/DHCP, Group Policy., • Strong Microsoft 365 admin skills (Exchange, Teams, SharePoint, Intune)., • Proficiency with networking concepts (VLANs, VPNs, firewalls, IPS)., • Experience with VMware/Hyper-V and Datto/Axcient BDRs., • Familiarity with cybersecurity tools (SentinelOne, ThreatLocker, Blackpoint Cyber)., • Strong communication and troubleshooting skills., • Preferred certifications: Microsoft, CompTIA Network+/Security+, Cisco CCNA, Fortinet NSE. Benefits • Competitive salary (commensurate with experience), • Health insurance offered, • Simple IRA with company match, • Paid time off and holidays, • Professional development and certification support