Customer Service Representative
hace 26 días
Edison
Job DescriptionWe are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Edison, New Jersey. In this role, you will handle customer queries, resolve issues efficiently, and ensure a positive customer experience. This is an onsite position with a business casual dress code and free parking available. Responsibilities: • Respond to and resolve 30-80 Zendesk support tickets daily, ensuring timely resolution within 24-48 hours., • Address customer concerns such as tracking issues, missing items, damaged products, or inquiries about product details., • Conduct independent research to provide answers to complex customer questions., • Process product returns and manage replacement orders for damaged items., • Collaborate effectively with warehouse teams to ensure smooth operations; bilingual skills are a plus., • Develop and maintain a strong understanding of product details to provide accurate information to customers., • Handle challenging customer interactions professionally while maintaining the company's reputation., • Offer additional support during peak periods, such as Black Friday, with increased availability.• Proven experience in customer service is required; familiarity with Zendesk is strongly preferred., • Excellent verbal and written communication skills, along with strong problem-solving abilities., • Ability to work independently and manage a high-volume workload efficiently., • Positive and detail-oriented demeanor with a genuine interest in assisting customers., • High attention to detail and a conscientious approach to tasks., • Bilingual proficiency is preferred but not mandatory.