JOB TODAY logo

Trabajos Customer Service en Jamaica, New YorkCrear alertas

¿Eres empresa? Contrata Customer Service candidatos en Jamaica, NY

  • Mgr, Ops, Customer Service
    Mgr, Ops, Customer Service
    hace 2 horas
    Jornada completa
    Astoria, Queens

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit. Annual Hiring Range/Hourly Rate: • $85,000-$90,000 Benefits • Paid time off, • 401k, with company match, • Company sponsored life insurance, • Medical, dental, vision plans, • Voluntary short-term/long-term disability insurance, • Voluntary life, accident, and hospital plans, • Employee Assistance Program, • Commuter benefits, • Employee Discounts, • Free hot healthy meals for unit operations roles Main Duties and Responsibilities: • Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations, • Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines., • Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits., • Ensures supply chain/purchasing has current up to date data and support purchasing requirements., • Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice., • Communicates the customer goals and represents the customer interests to the local GGI team., • Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval., • Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis., • Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.)., • Owner of T-minus schedule to facilitate changes and bringing all departments together for success., • Maintains a professional appearance at all times. Treats the customer with dignity and respect. Internal & External Communication • Daily reconciliation of delays and communications need activities as required., • Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis., • Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility), • Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise., • Weekly inventory status checks. SR, • Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations. Inventory Management • Ensures customer inventory sheet to be current and up to date par levels., • Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR, • Provides customer feedback to help customer reduce costs through inventory management., • Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR, • Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR Quality • Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety)., • Compares FACs against goals., • Ownership of CSI and drives the process as outlined in GG policy and procedures. Cost Management • Conducts weekly documented billing checks to ensure items billed., • Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force. Targets • Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM, • Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR **Qualifications Education: • High School Diploma or GED required, • Associates degree or degree from a 4 year university or college is preferred Work Experience: • Proven Account Management skills required in order to create, maintain, and enhance customer relationships, • Minimum of 3 years of account/project management experience. Technical Skills: (Certification, Licenses and Registration) • Extremely detail oriented, • Technical and analytical competence (understands software, hardware, networks, etc.), • Motivated, goal oriented, and persistent, • High level of initiative and works well in a fast paced, team environment, • Handles stressful situations and deadline pressures well, • Plans and carries out responsibilities with minimal direction, • Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:, • Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool., • United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info), • American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS & Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process., • British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change, • Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ. Language / Communication Skills: • Excellent written and oral communication skills, • Bilingual is a plus. **Job Dimensions Geographic Responsibility: Unit Type of Employment: Full-time Travel %: Up to 25% Exemption Classification: Exempt Internal Relationships: External Relationships: Work Environment / Requirements of the Job: Normal office environment Budget / Revenue Responsibility: (Local Currency) **Organization Structure Direct Line Manager (Title): General Manager, Unit Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: Varies by unit Number of Dotted Line Reports: N/A Estimated Total Size of Team: Varies by unit **gategroup Competencies Required to be Successful in the Job: • Thinking – Information Search and analysis & problem resolution skills, • Engaging – Understanding others, Team Leadership and Developing People, • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively, • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus **Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of *Excellence, Passion, Responsibility* and Respect**. To demonstrate these Values, we expect to observe the following from everyone: *Excellence* • We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires., • We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. *Passion* • Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care., • We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. *Responsibility* • We care about what we do, and we understand the impact we have on others and the planet., • We always look out for each other –creating a safe workplace environment is everyone’s responsibility. *Respect* • Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and To be considered for this position, please submit your application by 07/23/2026. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 08/10/2026 *For California Residents, please click here to view our California privacy notice.* If you want to be part of a team that helps make travel and culinary memories, join us!

    Inscripción fácil
  • Client Support Specialist
    Client Support Specialist
    hace 2 días
    $3200–$4800 mensual
    Jornada completa
    Flushing, Queens

    This is a full-time, on-site opportunity with average weekly earnings ranging from $800 to $1,200. We are currently looking for an enthusiastic and driven Client Support Specialist to join our growing team. In this role, you will help drive business growth by identifying new opportunities, engaging prospective customers, and converting leads into successful sales. You will also build and maintain strong customer relationships within your assigned market, understand client needs, and provide tailored solutions that create value. Primary Responsibilities • Promote client brands through face-to-face interactions with customers and potential clients., • Provide exceptional customer service with professionalism, efficiency, and a customer-first mindset., • Explain products and services clearly, ensuring customers fully understand available options and benefits., • Assist customers in selecting solutions that best fit their individual needs and goals., • Work closely with team members to meet personal performance targets and contribute to overall team success. What We Provide • Performance-based career advancement with strong internal promotion opportunities., • A collaborative and energetic workplace that values teamwork and professional development., • Travel incentives and exciting opportunities for top performers. Ideal Candidate • Excellent communication and relationship-building skills., • Friendly, energetic, and comfortable working in a team-focused environment., • Goal-oriented, proactive, and eager to develop new skills., • Available for full-time, in-person work.

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Sales Retention Representative
    Sales Retention Representative
    hace 4 días
    $40000–$250000 anual
    Jornada completa
    Astoria, Queens

    We are seeking a dynamic Sales Representative to join our team. The ideal candidate will be responsible for driving sales and revenue growth through effective communication, relationship building, and strategic sales techniques.Responsibilities: • Develop and implement sales strategies to attract new clients and expand current client base, • Conduct market research to identify new opportunities and engage with potential customers, • Build strong relationships with clients through regular communication and exceptional customer service, • Utilize Salesforce or similar CRM software to track sales activities and manage customer accounts, • Negotiate contracts and close deals to meet sales targets, • Collaborate with the marketing team to develop promotional campaigns and increase brand awareness Skills: • Proven experience in sales, business development, or related field, • Strong analytical skills to assess market trends and customer needs, • Excellent account management abilities to maintain client relationships, • Proficiency in outside sales techniques and strategies, • Familiarity with Salesforce or other CRM systems for efficient sales tracking, • Ability to negotiate effectively and close sales deals successfully, • Outstanding communication skills to interact with clients and internal teams If you are a motivated individual with a passion for sales and a drive to succeed, we invite you to apply for this exciting opportunity.

    Sin experiencia
    Inscripción fácil
  • SEEKING VEHICLE SALES PERSONNEL. HOURLY/COMMISSION SALARY
    SEEKING VEHICLE SALES PERSONNEL. HOURLY/COMMISSION SALARY
    hace 19 días
    Jornada completa
    Queens, New York

    Are you a motivated individual with a passion for sales and an interest in social media? Our dealership in Jamaica Queens is looking for a Vehicle Sales Consultant to help our customers find their perfect vehicle and enhance our online presence! Key Responsibilities: • Engage with customers to understand their vehicle needs and preferences., • Provide expert knowledge about our vehicles' features and specifications., • Conduct test drives and follow up with customers to ensure satisfaction., • Maintain and update our social media presence to promote vehicles, sales events, and dealership news., • Create engaging content for our social media channels, including photos and videos of our inventory., • Meet sales goals and contribute to our dealership’s overall success., • Build and nurture customer relationships to ensure repeat business and referrals. Qualifications: • Prior sales experience is preferred but not required; we are willing to train!, • Strong communication and interpersonal skills., • Basic knowledge of social media platforms and digital marketing., • Must possess a valid driver’s license and have a clean driving record. (DRIVERS LICENSE NOT MANDATORY, HOWEVER A PLUS), • Ability to work in a fast-paced environment and adapt to customer needs. What We Offer: • Competitive salary with commission opportunities., • Comprehensive training and ongoing support., • A vibrant work environment where teamwork is encouraged. If you’re ready to embark on an exciting career in automotive sales and showcase your social media skills, we want to hear from you! Please send your resume and or brief introduction

    Inscripción fácil
1