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We are seeking a professional and detail-oriented Bilingual Customer Service Representative to join our team. The ideal candidate is fluent in English and Chinese and excels at delivering exceptional customer support in a fast-paced office environment. This role requires strong communication skills, strong organizational abilities, and a proactive approach to problem-solving. Key Responsibilities • Respond to customer inquiries via phone, email, and in person in both English and Chinese, • Resolve customer questions and concerns promptly and professionally, • Follow up with customers to ensure complete resolution and satisfaction, • Collaborate with internal departments to ensure smooth processing and issue resolution, • Handle administrative tasks to support efficient office operations, • Assist customers with shipment-related inquiries and coordination Qualifications • College degree required, • Fluent in both English and Chinese (spoken and written), • Ability to work on-site in our Midtown office Monday through Friday Preferred Experience & Skills • Prior customer service or related experience preferred, • Comfortable using computer systems for data entry and record management, • Strong typing skills and attention to detail, • Excellent verbal and written communication skills, • Ability to engage professionally and effectively with customers

The Center Coordinator ensures smooth, compassionate, and organized operations at their assigned North Porch location. This role involves direct client interaction, inventory management, donor intake, reporting, and maintaining strong relationships with partner agencies and host locations. The Coordinator is the welcoming face of the center and plays a key role in delivering essential support to families in crisis. Key Responsibilities Client Services • Schedule in‑person appointments for new clients and complete intake information., • Prepare supply packages for distribution, including diapers, wipes, formula, baby food, clothing, and other baby items., • Note any additional client needs and communicate them so the organization can search its network for resources., • Answer calls from current clients, confirm intake details, and prepare bags for scheduled pickup days., • Provide referrals to other agencies or programs when clients need additional support. Inventory Management • Prepare and submit monthly inventory reports to the Program Director by the required deadline., • Monitor supply levels and notify the Director when items are low or urgently needed. Donations • Record donor information and inventory all donations dropped off at the center., • Forward donor details to the Board Member responsible for thank‑you letters. Reporting • Submit monthly Inventory Reports to the Program Director., • Submit monthly Mother & Infant Number Reports to the Program Director. Agency & Host Location Relations • Respond to questions from current referring agencies., • Register new organizations as referring partners., • Maintain positive, professional relationships with host locations. Center Maintenance • Keep the center clean, organized, and welcoming for clients, volunteers, and donors. Qualifications Required • Strong communication and interpersonal skills., • Ability to work independently and manage multiple tasks., • Comfort working with families experiencing crisis or hardship., • Basic computer skills (email, spreadsheets, data entry)., • Ability to lift and move supply boxes (typically 15 lbs)., • Compassionate, patient, and client‑centered., • Organized and detail‑oriented., • Bilingual (Spanish/English or other languages). Preferred • Experience in social services, community outreach, or nonprofit work., • Experience with volunteer coordination., • Familiarity with northern New Jersey communities. Hours & Compensation • Part‑time; hours vary by center., • Compensation based on experience.

Development Manager New York, NY Description About Encore: Known widely as Broadways longest running act of loving care, Encore’s mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving. Through a robust array of programming, Encore takes a “no wrong door approach to ensure Seniors are able to age in place comfortably for as long as possible. Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York City. Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers but also for the essential human service employees who serve as the City’s safety net. Do not miss this chance to work for a mission-oriented organization, which centers employees as its number one resource. About Position: To meet the ambitious mission and programmatic objectives of Encore Community Services’ growth and strategic plan, the Development Department drives and stewards the organization’s relationships with its funders. This team works to secure foundation grants, corporate sponsorships, and individual giving to support Encore’s robust programs and service. The Development Manager will be responsible for effectively managing the Development Department’s database and operations. Duties will include all data management (gift entry, acknowledgments coding systems, analysis, reporting, staff training), direct mail (writing, producing print and email campaigns according to a yearly calendar), and development systems support (overseeing mailings, prospect research, event support, special projects). Benefits: This position is a full-time position with benefits that include medical insurance (with Employee contribution), Dental & Vision plans with coverage beginning on the first day of hire, generous paid time off (vacation, personal days, sick days and earned floating holidays), 403(b) with 3% Employer Match after a year of employment, Flexible Spending Account, Dependent Care and transit benefits. Requirements Data Administration · Develop and oversee all data entry/donation processing, create coding systems for consistent donor tracking, create donor portfolios for relevant staff, build out our metrics systems that measure performance; · Create dashboards tracking development performance, budget versus actuals, and other representations of donor activities and outcomes; · Create consistency and efficiency in the development department’s data collection, maintenance, and reporting; · Prepare and mail thank you/acknowledgment letters to donors; · Create and maintain reports that help drive the department’s decision-making; lead in creating a department driven by data; · Assist in budget planning with donor reports and data analysis. Direct mail · Create annual mail/email plan and revenue budget each fiscal year; · Write, produce, and mail written solicitations for small gifts, donor cultivation pieces, holiday appeals, Giving Tuesday, etc.; · Plan and execute complimentary email strategies in tandem with written appeals, mailings, and other digital initiatives; · Oversee Mailchimp data syncing, email design, and maintenance to successfully communicate and fundraise with a variety of communities; Development Operations · Assist with planning and executing special events and projects (mailings, revenue reports, donor tracking, maintaining RSVP lists, run event check-in, budget recap of revenue for events); · Liaise with Finance to ensure systematic recording & reconciliation, and develop a clear understanding of how development can best work with Finance to ensure accurate reporting; · Develop a training program to ensure the development team is utilizing our data systems to their fullest capabilities; · Ensure development has systems in place to be more efficient; letterhead, envelopes, and other supplies are available; · Assist with donor prospecting for team members; · Assemble media kits for meetings with stakeholders and donors; · Assist with updating the website; · Volunteer engagement, orientation, and support when needed; Qualifications and Skills · Associate’s or Bachelor’s level (degree-holding/currently enrolled or equivalent in experience); · Proficient in Microsoft Office (Word, Excel, Publisher, PowerPoint) and Adobe; · Strongly Preferred - proficient with DonorPerfect or other donor/customer database management software or a quick learner; · Experience with prospecting software such as Donor Search or Wealth Engine; · Excellent writing, communication, organizational, and time-management skills; · Detail-oriented; · Interest in working in the nonprofit sector or aging services a plus; · Must be a team player, be flexible, and take initiative; · Be willing to work on-site at Development Office located in midtown Manhattan (Ninth and 49th), three or four times a week. Strongly Preferred Qualifications · Experience in DonorPerfect · Writing (grant, appeals, newsletters, press releases) · 1-2 years of work experience in a fundraising environment

About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

ABOUT THE ROLE: Join a growing fashion + lifestyle marketing and creative agency as a Part Time Marketing Assistant, working directly with the CEO & Founder on marketing and creative projects. This role is perfect for someone who loves TikTok, Reels, UGC content, fashion trends, and is comfortable If you’re looking for your first job or a flexible side gig this is a great way to break into the creative marketing world. WHAT YOU WILL DO: • Create short-form content (TikToks, Reels, UGC) for fashion + lifestyle campaigns, • Film behind-the-scenes content and contribute to creative direction, • Assist with content ideas: hooks, scripts, trends, audios, transitions, • Help with simple editing (CapCut preferred), • Support the CEO during half-day shoots in Manhattan (Chelsea / Midtown / Downtown), • Assist with product organization, prep, set-up, props, and styling, • Participate in business operations + marketing tasks, such as:, • Organizing content calendars, • CRM/data entry, • Creator/model outreach lists, • Trend + competitor research, • Responding to DMs/messages professionally, • Bring fun energy, creativity, and a strong eye for social content WHO YOU ARE: • Very active on TikTok/Instagram and understand current trends, • Comfortable speaking on camera and being filmed, • Friendly, confident, and naturally stylish, • Passionate about fashion, lifestyle, beauty, and content creation, • Personable with great communication skills, • Organized, reliable, and eager to learn from a founder-level mentor, • Bonus experience (not required):, • UGC creation or influencing, • Fashion retail or styling, • Canva, CapCut, or basic editing, • Modeling or photography LOCATION: • NYC-based, • In-person shoots primarily NYC, • Some tasks can be done remote/flexibly HOURS • 6 –10 hours per week to start, • Flexible scheduling, • Occasional weekend or afternoon shoots

We are seeking a dedicated Personal Assistant (PA) to support our team with administrative tasks and operational activities. The ideal candidate will possess excellent organizational skills, be detail-oriented, and have the ability to manage multiple tasks effectively. Key Responsibilities: • Manage schedules and appointments, • Coordinate meetings and events, • Handle correspondence and communications, • Perform data entry and maintain records, • Assist with various administrative tasks as needed Qualifications: • Strong organizational and multitasking abilities, • Excellent communication skills, • Proficiency with office software and tools, • Prior experience in an administrative role is a plus Join our team and contribute to a dynamic and supportive work environment.