Member Experience Specialist
hace 4 días
Lynbrook
Job Description About PetCareRx | PetMeds PetCareRx, a subsidiary of PetMeds (NASDAQ: PETS), is a trusted name in pet health and wellness for 30 years. We’re dedicated to helping pet parents save on the care their pets need through our PetPlus membership program — offering exclusive discounts, free shipping, and convenient access to pet medications, food, and supplies. We’re looking for passionate, persuasive, and pet-loving sales professionals to join our Call Center team as PetPlus Member Experience Specialist. In this role, you’ll connect with pet parents nationwide, helping them discover more cost-effective ways to care for their pets while supporting our mission to make pet care affordable and accessible. What You’ll Do • Reach out to pet parents via phone and email to promote the PetPlus membership program., • Communicate program benefits clearly and confidently to drive enrollment and close sales., • Provide outstanding customer service while handling questions about orders, prescriptions, and products., • Assist customers with Rx and non-Rx order updates, including communication with veterinary offices., • Accurately document all customer interactions in the CRM system., • Consistently meet or exceed daily, weekly, and monthly sales and service KPIs., • Collaborate with supervisors to share feedback and suggest process improvements. What We’re Looking For • Passionate about pets and helping pet parents save on quality care., • Sales-driven with a proven ability to close deals., • 2+ years of sales experience (required)., • 2+ years of customer service experience (required)., • Exceptional verbal and written communication skills., • Tech-savvy with strong computer, typing, and CRM navigation skills., • Self-motivated, reliable, and goal-oriented., • Team player who thrives in a fast-paced, changing environment. Benefits: • Competitive salary, • Commission plan, • Comprehensive health, dental, and vision insurance (and more), • Hybrid work options, • Generous pet-related benefits and discounts, • Professional development opportunities and career growth, • 401k with company match, • Paid parental leave, surrogacy, and adoption benefits, • Education Reimbursement Program Working alongside a diverse group of collaborative and innovative team members Opportunity for growth and development across several areas of the organization PetMeds/PetCareRX (“Pets”) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.