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Job DescriptionClinical Support • Carry out routine patient observations (blood pressure, pulse, temperature, height/weight/BMI) and record results accurately., • Prepare patients for examination, assist with minor procedures under supervision (e.g., wound dressings, removing sutures/clips, ECGs)., • Perform point-of-care tests/near-patient testing (e.g., urinalysis, blood glucose, cholesterol) where trained. National Association of Primary Care+1, • Undertake venepuncture and specimen collection for laboratory tests (once competent)., • Administer routine vaccinations/immunisations under authorised protocol (if trained and permitted)., • Provide health promotion and patient education (e.g., smoking cessation, weight management, chronic disease monitoring)., • Act as a chaperone when needed., • Ensure all clinical work adheres to infection-control, health & safety and Data Protection regulations. Administrative & Service Support • Update and maintain patient records and electronic health-care systems accurately., • Manage clinical stock and equipment: monitor levels, restock, perform routine safety checks. National Association of Primary Care, • Assist in audit, quality improvement projects and implementation of new protocols within the practice., • Work as part of the team to ensure effective patient flow, liaise with reception/administration regarding appointments, referrals, results., • Communicate with external services and agencies as required. Person Specification Essential • GCSEs (or equivalent) in English and Maths (or willingness to work towards)., • Previous experience in a primary care, GP or healthcare environment desirable., • Good communication and interpersonal skills; ability to engage with patients sensitively and empathetically., • Competent in using basic IT systems and electronic patient records., • Ability to work independently and as part of a multi-disciplinary team., • Good organisational skills and attention to detail. Desirable • Qualification/certificate in healthcare assistance, clinical skills or medical administration., • Training in phlebotomy, ECG, spirometry, wound care, vaccination administration., • Prior experience of health promotion/chronic disease support., • Understanding of safeguarding, confidentiality, equality & diversity in healthcare settings. Key Behaviours & Attributes • Professional, courteous, and patient-centred., • Reliable, punctual with a strong work ethic and positive attitude., • Flexible and willing to support the practice across different areas as required., • Resilient and able to adapt to changing clinical demands., • A continuous-improvement mindset: seeks to develop skills and contribute to practice improvement. Working Hours & Conditions • Typically, 37.5 hours per week (or pro-rata for part-time), Monday-Friday with occasional early/late clinics as required., • Based at the Midsuffolk practice site; some travel between sites may be required depending on demand., • Subject to enhanced DBS check and occupational health clearance., • Appraisal and development reviews annually; expectation to maintain CPD and relevant training updates. Benefits • Join a supportive, growing primary-care team with a focus on quality and patient experience., • Opportunities for professional development and training., • Annual leave, pension contribution in line with practice policy., • Staff discounts and other benefits (practice dependent).