Patient Coordinator Manager - Ophthalmology - Full benefits, paid local travel
1 month ago
Tappahannock
Richmond, VA EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. Company: Retina Institute of Virginia Job Title: Patient Coordinator Location: Richmond, VA and travels to Fredericksburg, Tappahannock, Colonial Heights, and Williamsburg. We pay mileage and time worked for travel! Pay: $25-31 DOE Hours: • Full Time, • Our clinic is open Monday-Friday 7am-5:30pm, • Your shifts will fall within these hours, • You may need to work a little earlier and/or later as needed Perks: • Full Benefits Package - Medical, Vision, Dental and Life Insurance, • 401k + Employer Matching, • Paid Time Off (PTO) and Paid Holidays, • Paid Maternity Leave, • Competitive Base Pay, • Employee Discounts This individual is responsible for overseeing the day-to-day operational functions of front desk operations within their practice, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial reconciliation, insurance administration, and personnel management duties with a focus on patient satisfaction and service. This position is responsible for the management of the patient coordination processes and team at all assigned locations. Essential Duties and Responsibilities: • Understand and support the EyeCare Partners. Understand and abide by a high standard of professional ethics in order to ensure the integrity of the organization., • Complies with HIPAA, Compliance and ECP policies and procedures., • Provides leadership, guidance, and expertise to all Patient Coordinators., • Directs all front desk processes to align with the ECP Center of Excellence Model, including but not limited to:, • Patient check-in, • Patient check-out, • Patient insurance eligibility and authorization, • Patient scheduling, • Referral/outside test scheduling and coordination, • Patient Payment, • Daily payment/cash reconciliation, • Manage staff schedules and PTO, redistributing staff as needed to ensure adequate levels of service at each location., • Performs regular performance reviews and regular meetings with team members to ensure alignment to company and departmental goals and expectations. Organizes, provides agenda and holds team meetings., • Orients and trains all new Patient Coordinators as to the processes and policies of the role and ECP., • Collaborates with Revenue Cycle Manager and Practice Administrators and Office Managers regarding processes and procedures. Participates in location or department specific staff meetings as needed. Attends company training events., • Communicates about department, practice and ECP programs and initiatives., • Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice., • Monitors NPS data for all comments related to front desk operations, striving for continuous improvement of that metric., • Implement and monitors all systems and equipment, including Phreesia., • Provides over sight to department specific dashboard and KPI's including but not limited to check-in time, front desk hours., • Troubleshoots bottlenecks and process inefficiencies to continually improve office operations., • Ensures accurate charge posting, payments, and daily batch reconciliation at each location. Prepares daily deposits., • Coordinates patient/insurance collections., • Performs/Assists with interviews and corrective actions., • Coordinate with team members and other management to resolve any concerns, • Complete all timesheets appropriately., • Job may require other duties as assigned. Preferred Qualifications: • Excellent verbal and written communication skills., • Excellent customer service, interpersonal and communication skills., • Ability to interact with all levels of employees in a courteous, professional manner at all times. Education and Experience: • High School diploma or GED equivalency is required., • Favorable result on background check required., • Must be able to provide proof of identity and right to work in the United States., • Five years of medical practice experience preferred., • Strong leadership background., • Strong financial background with previous bookkeeping experience. Knowledge, Skills, and Abilities: • Exhibit excellent professional demeanor and appearance. Exhibit maturity, reliability, composure and stability under pressure in order to handle on-the-job challenges. Respectful treatment of patients and subordinates., • Ability to organize and direct the task of the office team and manage multiple tasks simultaneously., • Strong understanding of healthcare practices, with an emphasis on ophthalmic and optometric practices., • Strong knowledge of computer programs including NextGen PM and EHR., • Strong attention to detail., • Empathetic personality giving attention to patient's needs and concerns., • Excellent math skills., • Ability to write routine reports and correspondence., • Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form., • Ability to resolve team conflict., • Uses creativity/innovation in carrying out responsibilities/introducing new ideas or programs; adapts traditional methodologies in accordance with a changing business environment. Decision Making: • HIPAA compliance is strictly followed in accordance with industry regulations, • May make recommendations regarding policies associated with the job's purpose and essential responsibilities. Work Environment: • General office conditions. Physical Requirements: • While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands to type, handle, or feel objects or controls; reach with hands and arms; and talk or hear., • Regular attendance is a necessary and essential function. If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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