Health care provider jobs in Rockville Centre, New York - Page 3Create job alerts

Job DescriptionDescription: Metro PT is looking for a full time Call Center/Front Desk Floater. You will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team! You will cover our clinics in Nassau County Job Status: Full-Time Monday-Friday 1030am-7pm Hourly Rate: $17-$20 Requirements: What You'll be Doing! • Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications., • Route escalated calls to the appropriate department and personnel., • Complete tasks surrounding the nature of the call and providing the highest level of patient care and support., • Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits., • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations., • Answer a high volume of calls, • Welcomes patients and visitors with an upbeat attitude and a warm and inviting smile - in person or on the telephone; answering or referring inquiries., • Demonstrate a high level of customer service at all times. Patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone., • Keeps patient appointments on schedule by notifying Clinicians of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays., • Serve as a scribe for recording and editing therapeutic exercises under the supervision of a Doctor of Physical Therapy and/or Occupational Therapy, • Helps treat patients by applying heat packs; paraffin dips; assisting patients into the pool; helping patients onto exercise equipment, monitoring motion; tracking patient physical exertion levels; guiding patients through prescribed exercises and strengthening techniques., • Ensures operation of treatment equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs., • Educates patients by demonstrating proper use of equipment and exercise routines., • Prepares patients for therapy treatment by welcoming, comforting, providing, and/or assisting patients into therapy sessions., • Provides information to patients by answering questions and requests; allaying fears., • Maintains patient confidence and protects operations by keeping information confidential., • Maintains a safe and clean working environment by complying with procedures, rules, and regulations., • Provides equipment and supplies by sterilizing and delivering equipment and supplies to the treatment area; positioning equipment for therapist access; positioning patients on equipment., • Prepares treatment room for patients by following prescribed procedures and protocols., • Answers calls from physician offices, hospitals, and patients using exemplary customer service skills., • Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies., • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations., • Flexibility to assist with front desk duties as needed to support clinic operations. Who You Are! • High School Diploma or equivalent, • Strong customer service skills; ability to diffuse client frustrations, • Excellent interpersonal and communication skills, • Ability to use logic and problem-solving skills to resolve issues, • Ability to work independently under tight deadlines in a rapidly changing environment, • Excellent time management and organizational skills