Customer Service
hace 9 días
Rockville Centre
Job Description being the main point of contact for customers, handling inquiries, resolving complaints, and providing info on products/services via phone, email, or chat, focusing on satisfaction through strong problem-solving, communication, and empathy to build loyalty and support sales. Key duties include processing orders/returns, updating records, escalating issues, and potentially upselling/cross-selling, all while maintaining a positive brand image. Core Responsibilities: • Customer Interaction: Answer calls, emails, chats; provide product/service info., • Problem Resolution: Troubleshoot issues, resolve complaints, process returns/orders., • Information Management: Access databases, update customer records, document interactions., • Sales/Support: Inform customers of new products, identify needs, generate leads., • Excellent Communication (written & verbal), • Problem-Solving & Critical Thinking, • Patience & Empathy, • Ability to Stay Calm Under Pressure, • Product Knowledge (or ability to learn quickly), • In retail place ., • Involves managing high volumes of customer interactions., • Acts as the "face" of the company, impacting customer retention.Company DescriptionWe are looking for an experienced and detail-oriented Print & Laser Engraving Operator to join our growing custom printing business. This position is responsible for operating and maintaining our DTG (Direct-to-Garment) textile printing machines and laser engraving equipment used for personalized apparel, accessories, and promotional items. The ideal candidate has hands-on experience with large-format printers, understands production workflows, and takes pride in delivering high-quality, customized results.We are looking for an experienced and detail-oriented Print & Laser Engraving Operator to join our growing custom printing business. This position is responsible for operating and maintaining our DTG (Direct-to-Garment) textile printing machines and laser engraving equipment used for personalized apparel, accessories, and promotional items. The ideal candidate has hands-on experience with large-format printers, understands production workflows, and takes pride in delivering high-quality, customized results.