Garland K. Davis DDS
Dental New Patient Coordinator Hybrid or Virtual
28 days ago
Odenton
Job DescriptionSalary: $25 - $35 Be the First Voice of Trusted Dental Care Work from home or join us on-site. Drive growth. Build trust. Make an impact. Garland Davis, DDS is a high-performing, privately-owned general dental practice with a clear mission: serve 10,000 patients annually with exceptional care. We're seeking a New Patient Coordinator who can confidently manage high lead volume, build authentic connections, and convert interest into action. This is a critical role at the front line of our growth. Youll be the first point of contact for prospective patientswhether remote or in-officeoffering clear, confident guidance while ensuring each person feels valued from the start. If you're experienced, strategic, and results-driven, this is the kind of role where your leadership will be felt daily. What Youll Do • Serve as the first contact for new patient leads via phone, text, and email, • Follow up within 2448 hours and manage a volume of 200+ new patient inquiries monthly, • Build rapport and guide patients through scheduling and treatment decisions, • Communicate clearly and confidently about services, costs, and next steps, • Maintain clean and accurate documentation, follow-up tasks, and reporting, • Collaborate with internal clinical and administrative teams for seamless transitions, • Analyze lead performance, monitor conversion rates, and recommend improvements, • Represent the practice with professionalism, warmth, and consistency What Youll Offer • Minimum 5 years of experience in dental scheduling, new patient coordination, or sales (required), • Demonstrated success in high-volume lead conversion and relationship building, • Strong written and verbal communication skills across platforms, • Ability to handle objections, present treatment options, and schedule with clarity, • Organized, self-motivated, and consistent in follow-through, • Proficient in dental software, scheduling systems, and CRM tools, • Bilingual (English/Spanish) highly preferred, • Dental assisting experience is a plus, but not required, • Must be comfortable working on camera throughout the day, • Must be tech-proficient and capable of working independently in a virtual environment Position Details This position is open to both remote (1099 contractor) and hybrid (W2 employee) candidates. Remote (1099) • Fully virtual, • Flexible within business hours (EST), • $25$35/hr based on experience, • 4% performance bonus on total office collections, • Paid training and mentorship Hybrid (W2) • 23 days per week in our Laurel, MD office, • Full-time employee status with benefits, • Same pay and bonus structure, • Access to full medical, dental, vision, 401(k), PTO, and other employee benefits About Us We are a privately owned, 8-operatory dental practice serving over 9,500 active patients. As a fee-for-service office, we do not participate in HMOs or Medicaid. Were in-network with only three PPOs, allowing us to focus on delivering carenot chasing quotas. Our culture is centered on integrity, collaboration, consistency, and compassion. We prioritize clarity and over-communication because it drives trustwith patients and within our team. Ideal Candidates • Are assertive without being aggressive, • Communicate with intention and care, • Know how to ask the right questions and listen for the real answer, • Can identify a patients hesitation and address it with clarity and empathy, • Work well independently, take feedback well, and perform under pressure, • Are dependable, organized, and driven to hit performance benchmarks If youre ready to help us scale while upholding a high standard of service, apply now. Were looking for team members who lead with purpose and deliver results.
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