Clinical Pharmacist Pharma & Central Servic
4 days ago
Short Hills
Job DescriptionSummary: The Clinical Pharmacist – Pharma Services role will provide leadership and operational execution of Apotheco clinical pharmacy program(s) and other operational programs as needed. This role will provide clinical support to patients to ensure adequate therapeutic outcomes are met, improving medication adherence, and ensure appropriate medication utilization. Additionally, the role will actively contribute to process improvement initiatives and ensure the highest standards of patient care and service. Key responsibilities include managing customer flow, building patient relationships, providing the highest level of customer service, quality of care, with a strong focus on pharmaceutical services and programs. Other duties and functions may be assigned that are consistent with your title. This position can be remote, home-based position requiring reliable internet access and private workspace for confidential patient interactions. Must adhere to all company policies, procedures, confidentiality standards and security protocols applicable to remote employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: • B.S. or PharmD in Pharmacy from an accredited program, • Experience with desktop support including, but not limited to, Windows Operating system, networking, printers, scanners, remote management software, VOIP system, O365 and MS Office Suite. Duties and Responsibilities: They include the following. Other duties may be assigned; • Manage day-to-day assigned program operations, ensuring optimal patient flow, customer service, quality of care, and operational needs., • Conduct inbound and outbound telephonic calls related to specific clinical programs., • Maintain a culture of continuous process improvement and operational excellence., • Ensure patient care is coordinated effectively and delivered to the highest standards, achieving strong patient satisfaction scores., • Serve as point of escalation for appropriate patient concerns., • Coordinate with corporate departments (HR, IT, Finance, etc.) to resolve operational or patient issues., • Participate in departmental meetings, trainings, and performance updates., • Support the creation and implementation of company policies, procedures, and best-practice guidelines., • Maintain a professional appearance and represent the organization positively across all locations and scenarios., • Ensure compliance with all local, state, and federal regulations, including HIPAA requirements., • Assist in the development, launch, and monitoring of new pharmacy service programs., • Document and report adverse events or side effects per internal and external reporting protocols., • Perform other duties and special projects as assigned to support business needs. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have working knowledge of Microsoft Office Products and e-mail as noted below. Information Security Expectations: While performing the duties of this job, the employee is required to abide by Apotheco information security policies, employee handbook and security and privacy regulatory requirements. Each employee is responsible for the secure and appropriate handling of Apotheco information, information received by customers, other companies and/or external parties. Knowledge, Skills, and Other Abilities: • Time management skills – strong planning and organizational skills, • Written and Oral communication skills, • Demonstrated ability to handle confidential information appropriately, • Ability to work independently, goal-oriented, and able to motivate individuals to achieve targeted results, • Strong computer skills, including MS Window, Word, Outlook, and Excel, • Excellent interpersonal and problem-solving skills, • Ability to work in a fast-paced environment, • Strong team building and leadership skills, • Strong customer service orientation and commitment to professionalism, • Excellent verbal and written communications skills Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, sit and use hands. The employee is occasionally required to stand.
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