Technical Support Analyst
6 days ago
Wichita Falls
Job Description Job Details: Wichita Falls, Tx - USA Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set) Qualifications: • Bachelor’s degree in Computer Information Systems or related field., • +1 year of experience in working in an IT help desk, support, or customer service role, • Knowledge of any ticketing system., • Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.)., • Strong customer service skills., • Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking., • Effective written and verbal communication skills. Responsabilities: • Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets., • Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service., • Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system., • Initiate and schedule with vendor to replace or fix hardware issues., • Maintain and process changes of user accounts and computers within Active Directory and archiving of user data., • Set up and configure new Windows desktop/laptops or mobile devices for new hires., • Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.)., • Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. 53B3wBkqcO