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Job DescriptionThe Role: This is an exciting opportunity to join ION as a Technical Consultant. As a Technical Consultant, you will be responsible for supporting client requests as well as maintaining client’s extensions, interfaces, and processes following best practices. Key Responsibilities:● Assume hands-on Center of Excellence (COE) duties for Openlink Endur and/or Findur throughout the engagement. Those include but not limited to, Business as Usual (BAU) support, static data maintenance, managing of client’s custom code and interfaces, running End of Day (EOD) activities, performing minor enhancements, fixes, and configuration of the system, liaising with ION’s Support Services team on core bugs or enhancements. ● Attend Product trainings to gain knowledge of the system’s functionality, architecture, and technical components.● Gain proficiency in one or more business areas.● Follow documentation standards and resolution process flow for all deliverables.● Follow delivery methodology standards.● Track deliverables to estimates and deliver on time. ● Keep Manager and engagement owner(s) informed regarding the status of assigned responsibilities.● Maintain full chargeability on client account(s) as assigned.● Travel to customer site to work on projects as needed.● Participate in requirements analysis, custom code development (design/configuration/testing) and provide support for the client’s business needs with some assistance from the team lead.● Gather and document technical requirements with guidance from lead, code to specifications.● Demonstrate strong reporting and development skills.● Adhere to ION’s best practices. ● Participate in Product deployment and configuration at client site or ION Cloud with some assistance from the team lead.● Gather and document system requirements, test plans/results, and any other deliverables required by the engagement.● Gain proficiency in one or more technical area for the system (interfaces, deployment, performance tuning, database analysis, etc.)● Setup internal ION Product Environments for testing and validation as needed.● Some travel to client site may be required. ● For EOD support, must overlap with US clients’ EOD run hours typically from 6pm to 11pm US Central Time.● For BAU support, must completely overlap EMEA CET hours and some US Eastern time coverage up to 12pm ET. Required Skills, Experience and Qualifications: • Openlink Endur/Findur Product experience in BAU and EOD support activities per role profile, • BAU support for lower complexity items such as reports and running internal processes, • Running EOD and troubleshooting as needed, loading prices, familiar with Openlink troubleshooting steps, log viewer configurations, reruns, etc., • Connex message hospital troubleshooting and reprocessing is a plus, • Worked on at least Openlink V18+, • Some exposure to OpenJVS, • Java knowledge as a foundation is required., • Bachelor’s or Master’s degree in Computer Science, Engineering, Finance, Accounting, Economics, or a directly related IT field., • 2+ years’ industry experience in Software Design and Development or deployment, • Experience with one or more of the following technologies: C# .NET, Java, C++, Soap Webservices, • Minimum 2-year experience with one or more of the ION products or another ETRM/CTRM, • Experience in designing, configuring, and troubleshooting installations of enterprise software in client environments is preferred., • Experience with RDBMS such Oracle or MS SQL Server is required., • Experience with writing SQL scripts in Oracle or MS SQL, • Experience with Interface implementation following industry standard integration patterns., • Fundamental networking knowledge, • Ability to follow system deployment steps with little guidance from senior team members, • Ability to follow design specifications with little guidance from senior resources., • Experience working with Integrated Development environments such as Visual Studio, Eclipse, Visual Studio Code, • Experience with source control and continuous integration tools (GIT, TFS, Confluence, Bamboo) and issue tracking systems (Jira, NetSuite) is required., • Experience with office productivity tools such as Word, Excel, PowerPoint, and SharePoint, • Strong understanding of relational database concepts, • Strong Object-Oriented Skills, • Strong analytical and problem-solving skills, • Good written and oral communication skills, • For on-site consultants, ability to work onsite at client locations as needed., • Ability to work as part of a project team structure

Job DescriptionDESCRIPTION OVERVIEW We are currently seeking active, passionate, and customer service-savvy professionals for the role of Manager. This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast-paced work environment. A Store Manager plays a crucial role in supporting the operations and success of Activate. They report to and work closely with the General Manger to ensure the smooth functioning of day-to-day activities and contribute to achieving sales targets and delivering excellent customer service. Activate is taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences. You and your group enter a game experience and become players who actively and mentally complete challenges. Key Responsibilities: • Collaborate with the store manager to oversee store operations, including inventory management and adherence to company policies and procedures., • Ensure the proper functioning, upkeep, and repair of various technological systems, equipment, and infrastructure within Activate., • Check customers in, take payments, and make reservations, • Brief new groups prior to the start of the game;, • Monitor customers in the gaming area and provide explanations if necessary;, • Participating with customers in active games if needed to ensure customers have an excellent experience;, • Maintain the rooms by cleaning, painting, and any required maintenance;, • Strong communication, multi-tasking, and time management skills, • Demonstrated leadership qualities, including motivating and inspiring a team to achieve goals, resolving conflicts, and fostering a positive work environment., • Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies., • Must be flexible and available to work evenings, weekends, and holidays, • Ability to adapt to unforeseen situations in a calm and efficient manner, • Must be a people person - energetic, friendly, outgoing, and able to command attention in a crowd., • A strong customer service orientation with a commitment to delivering an exceptional customer experience. Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Job DescriptionThe Role: This is an exciting opportunity to join ION as a Senior Technical Consultant. As a Senior Consultant, you will be responsible for designing, coding, testing and implementing the customer requirements while mentoring other team members. You will work with business analysts, clients and team members to design and implement product customizations and interfaces.Key Responsibilities: • Present the project’s technical solution to client representatives., • Support client training services., • Consult with client’s technology users to determine technical requirements to be addressed by the ION solution., • Provide guidance to Technical Consultants., • Follow ION documentation standards and resolution process flow for all deliverables., • Keep Line Manager and Project Manager(s) informed regarding the status of assigned responsibilities., • Maintain full chargeability on client account(s) as assigned., • Provide technology advice, design, analysis, custom code development, and troubleshooting in the discovery workshop, design, configuration, testing, and production support of the Endur/Findur for the client’s business needs., • Participate in and support the architectural design decisions regarding interfaces between Endur and other systems, as well as the technical approach for custom scripts and reports, and gain the client’s confidence in the recommended approach., • Support and adhere to implementation best practices in one or more technical development areas of Endur/Findur in all technical design, specifications, custom coding, and testing deliverables., • Assume hands-on project implementation duties (design, coding, testing) in all phases of an ION implementation, reporting to the Project/Account Manager., • Gather and document technical requirements, code specifications, test plans/results, and any other deliverables required by the project as determined by the Project/Account Manager or Principal Technical Consultant., • Support client training services in custom development technologies.Required Skills, Experience and Qualifications:, • Bachelor’s or Master’s degree in Computer Science, Engineering, Finance, Accounting, Economics, or a directly related IT field., • 5+ years’ experience in Software Design and Development and/or deployment., • Minimum 3 years direct experience working with Endur/Findur in designing, coding, configuring, testing, and debugging reports, plugins, and interfaces for ION solution in client environments., • Experience working with at least one object-oriented languages such asC# .NET, Java, C++.Preferred Qualifications:, • Experience in the energy, commodities or financial field or working with an ETRM/ or CTRM system., • Experience with MS SQL Server is required., • Experience in the energy, commodities or financial field or working with an ETRM/ or CTRM system., • Experience in designing, configuring, and troubleshooting installations of enterprise software in client environments., • Experience in Interface design and implementation following standard integration patterns., • Experienced and skilled user of office productivity tools such as Word, Excel, PowerPoint, SharePoint and Project Server., • Experience writing technical specifications., • Strong understanding of relational database concepts., • Strong Object-Oriented Skills., • Excellent interpersonal skills., • Good written and oral communication skills., • Must be self-motivated, independent, resourceful and one who is capable of being objective and giving/taking constructive feedback., • Strong analytical and problem-solving skills., • For on-site consultants, ability to work onsite at client locations as needed., • Ability to deliver with little to no guidance from manager., • Ability to work as part of a project team structure., • Development role:, • Strong Experience with a subset of the following programming technologies: Java, Soap Webservices, JavaScript, jQuery is required., • Experience working with Integrated Development environments such as Eclipse, • Experience with business reporting tools such as SAP Crystal Report or Tableau., • Experience with source control and continuous integration tools (GIT, TFS, Confluence, Bamboo) and issue tracking systems (Jira) is required.

Job DescriptionSalary: $65000-80000 Location: Hybrid Local to NYC (ability to travel onsite to client locations as needed) Salary Range: $65,000$80,000 Department: Service Desk Reports To: Service Desk Manager About the Company ADDA is partnering with a fast-growing, high-performing IT Managed Service Provider (MSP) serving clients across diverse industries. The organization is known for its commitment to exceptional client service, a collaborative team culture, and a modern, non-tiered engineering model where every team member is empowered to solve problems end-to-end. Were looking for a Systems Support Engineer who thrives in dynamic environments, enjoys tackling complex challenges, and wants meaningful ownership over their work. The Role As a Systems Support Engineer, youll work across multiple client environments to troubleshoot issues, implement solutions, and support ongoing technical improvements. This is not a traditional ticket churn support role youll work directly with clients, drive root-cause fixes, contribute to projects, and help shape how the MSP operates. Youll get exposure to a wide range of technologies across infrastructure, cloud services, networking, cybersecurity, and automation. If you like variety, autonomy, and learning something new every day, this role offers that and more. What Youll Do • Diagnose and resolve advanced technical issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and various cloud and on-prem environments., • Support networking components including switches, firewalls, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing., • Own issues from start to finish triage, investigation, solution, documentation, and communication., • Collaborate with peers in a non-tiered engineering structure where knowledge sharing and equal contribution are core values., • Participate in client-facing project work, including migrations, deployments, security implementations, and system upgrades., • Identify repetitive tasks or patterns and propose automation, self-service, or process improvements., • Maintain accurate documentation and contribute to an internal knowledge base that supports scalable solutions. (Experience with all is not required but exposure to several is highly preferred.) Cloud & Productivity: • Microsoft 365, Azure AD, Intune, • Windows Server, Active Directory, Group Policy, • Meraki, Fortinet, SonicWall, • VLANs, VPNs, Wi-Fi administration, • RMM: NinjaOne, Datto RMM, or similar, • PSA: ConnectWise, Autotask, • 13+ years of experience in an MSP or fast-paced, multi-client IT environment., • Strong troubleshooting skills across systems, networking, cloud services, and security fundamentals., • Ability to diagnose unfamiliar technologies through logical analysis, research, and experimentation., • Clear communication skills with both technical and non-technical users., • A proactive mindset you automate, simplify, or eliminate repetitive tasks whenever possible., • A hunger to learn new technologies and continuously build your skill set., • Non-tiered engineering team: Everyone owns solutions end-to-end no escalations, no silos., • Variety & exposure: Support dozens of environments and technologies, keeping your work interesting and skills growing fast., • Professional growth: Mentorship, certification support, and hands-on project work accelerate your career., • Impact: Your ideas for automation, efficiency, and client improvement are expected and implemented., • Culture: Collaborative, curious, motivated team that values accountability and innovation.

Job DescriptionSalary: $65,000-$80,000 About Us:ADDA is partnering with a leading IT Managed Service Provider (MSP) dedicated to delivering exceptional IT support and services to their clients. They pride themselves on their commitment to customer satisfaction and their team-oriented work environment. We are currently seeking a dynamic and experienced Service Desk Engineer to join their team. Department: Service Desk Reports To: Service Desk Manager Location: Local to NYC area (with ability to travel to the city) The Role As an IT Support Engineer, youll take on diverse technical challenges across infrastructure, cloud, networking, and security. Youll work directly with clients and teammates to diagnose, resolve, and prevent issues while also driving improvements to processes, documentation, and tools. This role is not about closing tickets. Its about thinking on your feet, adapting to new situations, and finding solutions that stick. If you thrive on variety, get bored with monotony, and are always asking how can we do this better?, this is the place for you. What Youll Do Handle advanced technical issues across multiple environments (Windows, macOS, Linux, Microsoft 365, Google Workspace, Azure, networking, security, etc.). Take ownership of problems from start to finish, ensuring fast, effective, and lasting solutions. Collaborate with peers a team of equals to share knowledge, mentor, and improve outcomes. Contribute to and refine the knowledge base so that solutions scale. Identify repetitive tasks or patterns and propose automation, self-service, or process improvements. Support projects such as migrations, deployments, and security enhancements. What We Expect You to Bring A strong foundation in IT systems, networking, and security but more importantly, the ability to learn and adapt quickly. Proven experience troubleshooting complex problems, even without prior exposure to the platform or tool. A logical, methodical approach to problem-solving and diagnosis. Hunger to expand your knowledge and tackle new challenges. A mindset that repetitive work should be eliminated, automated, or simplified. Clear communication skills with both technical and non-technical people. Experience in a Managed Services or fast-paced multi-client environment is highly valued. Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus, but curiosity, capability, and hunger to improve matter most. Why Join Us No tiers, no escalations just a non-tiered team of highly skilled engineers. Variety and exposure work across dozens of environments and technologies. Impact your ideas for automation, efficiency, and self-service are expected and implemented. Growth support for certifications, training, and new opportunities. Culture hunger, innovation, accountability, and collaboration drive everything we do.