Events Operations Manager
1 day ago
Locust Valley
About The Creek The Creek Club is a premier private club known for its tradition, service standards, and strong sense of community. With a growing calendar of member events, weddings, golf outings, and private functions, we are continuing to invest in the people, systems, and standards that elevate the member and guest experience. We are seeking an experienced Events Operations Manager to join our Catering & Events team. This role works in close partnership with the Director of Events and serves as her second-in-command for the planning, coordination, and execution of all events at the Club. This is not a traditional “assistant” role. It is a true team-based leadership position with meaningful responsibility, visibility, and ownership across the entire events operation. Role Overview The Events Operations Manager is responsible for ensuring that every event at The Creek is organized, accurate, well-communicated, and executed to the Club’s service standards — from initial planning and administrative coordination through on-site leadership and post-event follow-up. This role is highly client-facing and operationally critical. It requires exceptional organization, attention to detail, strong follow-through, and a calm, professional presence during live events. The Director of Events remains the senior lead for the department; this role functions as her primary partner and operational counterpart, helping deliver consistency, accountability, and a polished planning experience for members and guests. Key Responsibilities Event Planning, Logistics & Execution • Partner closely with the Director of Events on all member and private events, weddings, golf outings, and special functions., • Own the operational details of events from inquiry through execution., • Prepare, update, and distribute BEOs, timelines, room setups, and event diagrams., • Ensure all event details are accurate, complete, and finalized well in advance., • Serve as a primary on-site leader during events, ensuring timelines, setups, and service standards are met., • Serve as a primary point of contact for clients and members for logistics, confirmations, and routine questions., • Respond promptly and professionally to all inquiries via email and phone., • Send confirmations, reminders, and final details to clients ahead of events., • Coordinate site visits, tastings, walkthroughs, and planning meetings., • Maintain and reconcile the master event calendar across all departments., • Enter and update events accurately in Club Essentials and internal calendars., • Track space usage, room setups, and equipment needs., • Maintain organized digital and physical event files (contracts, menus, diagrams, timelines, invoices)., • Support administrative needs including contracts, proposals, and event documentation., • Track deposits, balances due, and contract compliance in coordination with Accounting., • Ensure all required paperwork and approvals are completed on time., • Coordinate closely with Culinary, Banquets, Golf Operations, Facilities, and Clubhouse Operations., • Distribute finalized BEOs and updates to all relevant departments., • Confirm staffing requirements and timelines with department heads., • Flag conflicts, risks, or breakdowns early and take ownership of resolution., • Help build and maintain SOPs, templates, and checklists for the events operation., • Improve systems for contracts, deposits, confirmations, and follow-ups., • Drive greater consistency, responsiveness, and accuracy across the department., • 5+ years of experience in catering, events, hospitality, or club operations., • Experience in a private club, luxury hotel, or high-end event environment strongly preferred., • Exceptionally organized and detail-oriented; thrives in a high-standards environment., • Comfortable leading on-site execution and interacting directly with members, guests, and clients., • Strong written and verbal communication skills., • Calm under pressure; solutions-focused and operationally minded., • Collaborative mindset with the ability to work effectively as part of a leadership team., • High emotional intelligence and a hospitality-first mentality., • Proficiency with event software, POS systems, or CRM platforms (Club Essentials a plus)., • Strong follow-through and sense of ownership. Why Join The Creek The Creek Club is continuing to invest in its Catering & Events operation as our calendar of member events, weddings, golf outings, and private functions continues to grow. This is an ideal role for an experienced hospitality or events professional who enjoys ownership, collaboration, and delivering consistently high standards. This role offers the opportunity to: • Be part of a premier private club with a strong reputation and loyal membership, • Work in close partnership with a talented Director of Events and leadership team, • Play a meaningful role in shaping a best-in-class events operation, • Take ownership of event execution, logistics, and client experience, • Grow into broader leadership responsibilities over time This is a leadership role with real responsibility and visibility — not a support function. Compensation & Benefits This is a full-time, salaried leadership position. Compensation is $85,000+ depending on experience, with flexibility for highly qualified candidates who bring deep experience in private clubs, luxury hotels, or complex events operations. The Club offers a competitive benefits package and strong long-term growth opportunities. With strong performance, this role can evolve into: • Senior Events Leader, • Director of Events, • Broader Operations or Hospitality Leadership roles within the Club How to Apply: Interested individuals should send resumes, a well-conceived cover letter, and supporting information. Contact Information: Chad Chadwell General Manager/ COO