Patient Care Coordinator Front Desk
13 days ago
Bohemia
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Employee discounts, • Opportunity for advancement, • Paid time off, • Wellness resources Position Overview The Patient Care Coordinator (PCC) is a cornerstone role within Coastal MD, combining exceptional patient experience with education-driven service alignment. This elevated position builds upon our established Patient Experience framework while integrating key elements of our Vitality Coordinator model including proactive education, relationship-building, and value-based discussions around services and memberships. Core Responsibilities Patient Experience & Engagement • Serve as a primary point of contact for in-office, phone, and digital patient interactions, • Create a warm, professional, and seamless experience for every visit, • Proactively educate patients on Coastal MD services, programs, and memberships, • Discuss care options, including out-of-pocket and direct-pay services, with confidence and clarity, • Ensure patients feel supported, informed, and valued throughout their care journeyPatient Education & Service Alignment, • Act as a knowledgeable guide, helping patients understand how services align with their health goals, • Support patient retention and engagement through trust-based, non-pressured conversations, • Model best practices in patient communication and service education, • Collaborate with leadership and marketing teams by providing real-time patient insightsFront Desk & Administrative Operations, • Schedule appointments accurately across providers and locations, • Process payments, memberships, packages, and promotions, • Maintain detailed and accurate documentation within the EMR, • Manage incoming calls, messages, and digital correspondence, • Anticipate workflow needs and proactively support clinic operationsCommunication & Interpersonal Excellence, • Demonstrate strong verbal and written communication skills, • Maintain a calm, professional, and welcoming demeanor at all times, • Address patient concerns with empathy, discretion, and solution-focused thinking, • Navigate sensitive or complex conversations with confidence and emotional intelligenceTeam Collaboration & Culture, • Participate in team meetings, training sessions, and process improvements, • Support team members through collaboration and cross-coverage as needed, • Uphold Coastal MD core values of accountability, adaptability, and support, • Contribute to a positive, patient-centered workplace cultureFlexibility & Multi-Location Support, • Coastal MD operates across multiple Long Island locations, • PCCs may be asked to support different offices based on scheduling needs, • Coordination is managed by the Director of Patient Experience to ensure balance and consistencyProfessionalism & Confidentiality, • Represent Coastal MD with professionalism in all interactions, • Maintain a polished appearance and professional demeanor, • Uphold strict HIPAA compliance and confidentiality standards, • Protect all patient and company information as proprietaryTechnology & Learning Agility, • Proficiency in EMR systems, scheduling platforms, and payment processing, • Comfortable using phone systems, Google Workspace, and the Coastal MD App, • Adaptable to evolving workflows and new technology, • Demonstrates strong learning agility and attention to detailOrganizational & Cognitive Skills, • Excellent time management and multitasking abilities, • Strong attention to detail and accuracy, • Independent problem-solving and critical-thinking skills, • Ability to prioritize effectively in a fast-paced environmentEmotional Intelligence & Conflict Resolution, • High emotional intelligence and situational awareness, • Ability to manage challenging interactions calmly and professionally, • Contributes to a supportive and respectful patient environmentFair Employment Practices Coastal MD is committed to equitable and inclusive employment practices. We value transparency, professionalism, and long-term growth. Our goal is to foster a workplace where individuals feel supported, empowered, and respected. Why Join Coastal MD? This role offers the opportunity to grow within one of Long Islands most forward-thinking integrative wellness practices. Team members gain exposure to innovative care models, leadership development, and the opportunity to directly impact patient outcomes. At Coastal MD, vitality isnt just what we deliver its how we operate.