Healthcare Coordinator
6 days ago
Bellmore
Prefusion Health is seeking a highly experienced Patient Care Coordinator to serve as a central operational and communication leader within our regenerative and performance-focused medical practice. This role requires exceptional organizational skills, elite patient communication, and the ability to proactively manage complex clinical workflows in a fast-growing, data-driven health optimization environment. The ideal candidate brings 10+ years of experience in medical facilities, a strong background in health, wellness, or regenerative medicine, and thrives in a role that blends patient advocacy, staff coordination, and operational leadership. Key Responsibilities Patient Experience & Care Coordination • Serve as the primary liaison between patients, medical providers, and clinical staff, • Guide patients through treatment plans, regenerative therapies, labs, IV therapy, peptides, and hormone optimization programs, • Ensure a concierge-level patient experience from intake through follow-up, • Proactively identify patient needs, concerns, and opportunities to improve outcomes and satisfactionClinical & Operational Support, • Coordinate daily schedules, procedures, follow-ups, and documentation across providers, • Maintain accurate and compliant patient records in EMR and internal systems, • Ensure smooth execution of care plans, lab timelines, and therapy protocols, • Support onboarding of new patients and integration of new clinical servicesCommunication & Team Leadership, • Communicate clearly and professionally with patients, physicians, nurses, and support staff, • Act as a bridge between ownership and staff, ensuring alignment on priorities and execution, • Assist in training, workflow optimization, and standard operating procedures, • Uphold Prefusion Health’s brand standards, professionalism, and cultureOrganization, Innovation & Growth, • Maintain elite organizational systems for scheduling, follow-ups, and patient tracking, • Identify workflow inefficiencies and proactively implement improvements, • Support growth initiatives, new service launches, and patient retention strategies, • Contribute innovative ideas to enhance patient engagement and operational efficiencyRequired Qualifications, • Minimum 10 years of experience in a medical facility (required), • Background in health & wellness, regenerative medicine, concierge medicine, or performance-based clinics strongly preferred, • Proven experience in patient coordination, care management, or clinical operations, • Exceptional interpersonal, written, and verbal communication skills, • Highly organized, detail-oriented, and process-driven, • Proactive, self-directed, and solution-oriented mindset, • Comfortable working directly with ownership and senior leadership, • Strong understanding of medical professionalism, confidentiality, and compliancePreferred Experience, • Regenerative medicine, IV therapy, peptides, hormone optimization, or functional medicine, • High-end concierge or cash-based medical practices, • EMR systems, scheduling platforms, and patient CRM tools, • Growth-stage or multi-location medical practicesWhat We Offer, • Competitive compensation based on experience, • Opportunity to work directly with ownership in a cutting-edge regenerative health brand, • Growth potential within a rapidly expanding medical and performance ecosystem, • A culture focused on innovation, excellence, and patient outcomes