Bilingual Passenger Service Agent
4 days ago
Jamaica
Job Description BILINGUAL PASSENGER SERVICE AGENT (JFK Airport) Starting Pay: $26.80/hr. Schedule: • Full Time: 7:30 PM - 12:30 AM JOB DUTIES: • Provide exceptional customer service to domestic and international airline passengers., • Assist passengers with check-in, ticketing, boarding, arrivals, and departure processes., • Rotate through airport service areas including check-in counters, lobby areas, departure gates, customs, and arrivals., • Answer passenger inquiries and resolve travel-related concerns., • Support on-time flight operations by responding efficiently to changing flight activities., • Communicate professionally with passengers, airline personnel, crew members, and airport authorities., • Assist with passenger documentation and travel requirements., • Provide support to international travelers in both English and Mandarin., • Maintain safety, security, and customer service standards throughout airport operations., • Handle multiple tasks in a fast-paced airport environment., • Deliver a positive travel experience for passengers. REQUIREMENTS: • Fluent in both English and one (1) of the following languages: Mandarin, Cantonese, Italian, Greek, Albanian, Japanese, or Korean., • High School Diploma or GED equivalent., • Must be at least 18 years of age., • Strong customer service and communication skills., • Excellent listening and interpersonal skills., • Ability to make quick and sound decisions., • Strong problem-solving and organizational skills., • Ability to adapt to changing situations and operational needs., • Comfortable working in a fast-paced, customer-facing environment., • Basic computer skills and proficiency with technology., • Ability to multitask and manage competing priorities effectively., • Ability to work evenings, weekends, and holidays. BENEFITS: • Paid Training, • Advancement Opportunities, • Travel Benefits and Perks, • Voluntary Dental and Vision Coverage, • 401(k) Plan with Company Match, • Dynamic Work Environment, • Employee Incentive Programs