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  • Customer Service & Front Counter Specialist
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    Customer Service & Front Counter Specialist
    hace 19 horas
    $19–$22 por hora
    Jornada completa
    Deer Park

    The Auto Paint Depot – Deer Park, NY Pay: $19.00–$22.00 per hour Schedule: Full-Time | Monday–Saturday availability | 8:00 AM–5:00 PM | Occasional Sundays may be required About The Auto Paint Depot The Auto Paint Depot is a growing automotive paint and supplies company located in Deer Park, NY. We specialize in custom-mixed automotive paint, touch-up paint, professional automotive refinishing products, and online order fulfillment for customers throughout the United States. We are looking for a dependable, organized, customer-focused person to join our team and become an important part of our front counter and customer service operation. This is not simply a receptionist position. You will work directly with customers in our store, by phone, and online. You will help customers place orders, answer questions, research existing orders, and help resolve problems when they occur. We are willing to train the right person, but reliability, professionalism, communication skills, and the ability to learn are extremely important. What You'll Do Your responsibilities will include: • Greet and assist customers at our front counter, • Answer incoming customer phone calls, • Respond professionally to customer emails and online inquiries, • Help customers place orders and select appropriate products, • Ring up in-store purchases and process customer transactions, • Create and review customer orders and invoices, • Look up order status and tracking information, • Help resolve shipping, damaged-order, return, refund, and order-related issues, • Assist customers with automotive paint and color-match questions, • Communicate with customers when additional information is needed to complete or correct an order, • Work with orders from our website and online marketplaces, • Use systems including email, WooCommerce, Amazon, eBay, ShipStation, POS software, and other business applications, • Keep accurate notes and records of customer issues and resolutions, • Follow up with customers when a problem requires additional attention, • Stock merchandise and help keep the front counter, showroom, and customer areas organized, • Assist other team members when needed, • Perform light lifting and remain on your feet during portions of the workday Who We're Looking For We are looking for someone who is: • Reliable and punctual, • Friendly, patient, and professional with customers, • Comfortable speaking with customers face-to-face and over the phone, • Able to communicate clearly through email, • Comfortable using computers and learning new software, • Organized and able to handle multiple tasks at the same time, • Able to follow instructions and established procedures, • Able to take ownership of a customer problem and follow it through to resolution, • Comfortable working in a busy small-business environment where priorities can change throughout the day, • Willing to learn about automotive paint, products, paint codes, and our ordering systems, • Able to work independently without needing constant supervision, • A team player who is willing to help wherever needed Qualifications Customer service and/or retail experience is preferred. Automotive, auto body, automotive paint, parts-counter, collision-industry, or similar experience is a strong plus, but we are willing to train a dependable candidate who is eager to learn. Experience with e-commerce, Amazon, eBay, WooCommerce, ShipStation, POS systems, or online customer service is also a plus. Spanish/English bilingual ability is a plus. Basic computer and email skills are required. Schedule & Availability This position requires availability Monday through Friday between 8:00 AM and 5:00 PM. Some Weekends may occasionally be required depending on business needs. Saturday availability 9:00 am to 3:00 pm. Please apply only if you can reliably meet the scheduling requirements of this position. Compensation & Benefits • $19.00–$22.00 per hour, • Full-time position, • 1 week paid time off (PTO), • 1 week sick time, • Major holidays off and paid, • On-the-job training, • Opportunity to learn the automotive paint and refinishing industry, • Opportunity to grow with an established local and e-commerce business A Successful Person in This Position The right person doesn't need to know everything about automotive paint on day one. What matters most is that you show up consistently, arrive on time, communicate professionally, pay attention to details, learn from training, and genuinely try to help customers. When a customer has a problem, we don't want someone who simply says, "I don't know." We want someone who will find out what happened, communicate with the customer, ask for help when necessary, and work toward a solution. If you're dependable, comfortable working with people and computers, enjoy solving problems, and want a position where you can learn and take on responsibility, we'd like to hear from you. When Applying Please include a short response to the following question with your application: A customer contacts us and says the automotive paint they received doesn't match their vehicle. They are frustrated and want the problem fixed. How would you handle the situation? We're not looking for automotive paint expertise in your answer. We want to understand how you communicate, think through a problem, and take care of a customer.

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  • Team Member
    Team Member
    hace 2 días
    $16.5–$18.5 por hora
    Jornada parcial
    Garden City

    • At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us., • We are looking for experienced, passionate Team Members to grow with us!, • At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you!, • If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen., • Reports to: General Manager, • You will love working at NAYA, • We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:, • Competitive pay to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Growth opportunities at every level — we invest in developing leaders from within, • More on the way!, • At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success., • ++How You'll Impact++, • The Team Member plays a key role in NAYA's restaurant operations, trained to work across all stations, from front-of-house service to back-of-house preparation. Team Members provide outstanding customer service while ensuring store standards of cleanliness, organization, and quality. Responsibilities include preparing food, working on the service line, cooking on the grill, and setting up and stocking stations. Team Members collaborate with the team to prepare menu items and maintain a smooth, efficient service experience., • ++What You'll Do++, • Food Preparation & Production, • Prepare daily production items in cooperation with kitchen staff., • Ensure food products are prepped correctly, following recipes and Naya's standards., • Follow recipes and portion control standards to maintain consistency and quality., • Wash dishes and tools used during food prep., • Minimize waste and assist with inventory counts., • Kitchen Organization & Maintenance, • Receive, disinfect, store, and organize deliveries following FIFO and best storage practices., • Maintain proper storage temperatures and rotation procedures per DOH regulations., • Clean and sanitize kitchen equipment, tools, and workstations thoroughly and on schedule., • Keep floors in work areas clean, dry, and free of debris., • Ensure a sanitary, clean, and safe kitchen environment, maintaining all equipment and utensils., • Customer Service, • Provide timely and courteous service to guests in alignment with Naya's policies and procedures. * Display thorough knowledge of menu items, including beverages, and adhere to legal alcohol service requirements., • Greet guests, take orders, and expedite as needed, ensuring accuracy and satisfaction., • Ring orders into the POS system accurately and collect payments., • Assist customers with making change, as applicable., • Follow cash handling procedures, turning in accurate amounts daily., • Front-of-House & Station Management, • Maintain a clean, stocked, and organized workstation at the start of each shift., • Stock cashier stations with necessary items, including paper goods and ice water., • Change trash bags, wipe tables, and counters, and pack sauce sides and pita bread., • Turn on displays and play music as part of daily setup., • Follow the proper cash handling procedures and rings up items correctly, • Complete all side work and cleaning tasks to Naya's standards, including setting up sanitizing pails., • Teamwork & Communication, • Support and assist team members as needed., • Communicate issues and ideas to the Chef or Director of Operations., • Participate in training and development of new employees to uphold Naya's service standards., • Compliance & Professionalism, • Adhere to sanitation standards and company policies on scheduling, clocking in/out, uniforms, and grooming., • Attend company meetings and training sessions as required., • Exhibit a friendly, positive, and helpful attitude at all times., • Carry out additional duties as assigned by management., • ++Who You Are++, • 1+ year experience as a restaurant team member at similar caliber concept, • The ability to lift at least 50 pounds on a regular basis., • The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day., • Excellent communicator in written and verbal formats., • Communicates information effectively and efficiently., • Completed the Train the Trainer course., • Maintain a friendly, helpful and positive attitude always., • Polished personal presentation; grooming meets Naya standards, as outlined by Employee Handbook, • The ability to withstand exposure to high volume of business and the movement, noise and temperature extremes associated with a busy restaurant., • Ability to perform essential job functions under pressure, maintain professionalism when working under stress., • Ability to work nights, weekends and holidays, and variable schedule, per the needs of the business., • Attends mandatory meetings., • Adherence to company, state, and county sanitation standards., • Strict adherence to posted schedule and clock in/out at times.

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