Healthcare - Managed Care Community Connector
27 days ago
New York
Job Description THIS IS A REMOTE POSITION WITH REQUIRED FIELD VISITS HIRING 6-7 TEMPS IN THE NYC AREA, 1 TEMP IN BUFFALO, NY AND 1 TEMP IN SYRACUSE, NY TEMP TO HIRE 8:30am-5pm Monday-Friday Must Have Skills: • Strong verbal and written communication skills, with the ability to engage compassionately and clearly with members., • Active listening and empathy to build trust with vulnerable and underserved populations., • Organizational and time management skills to schedule, conduct and document multiple home visits., • Ability to work independently in the field while collaborating effectively with Care Management team., • Cultural Competency and sensitivity when working with diverse backgrounds and community needs., • Basic proficiency with mobile devices and Microsoft platforms., • Bilingual is preferred, but not required (Preferred languages: Bengali, Russian, Chinese, or Spanish) Day to Day Responsibilities: • Scheduling and conducting in-home visits with members to review care needs and support healthcare goals., • Act as a trusted community resource by engaging members and connecting them with available services and supports., • Assist members in understanding and following their care plans in collaboration with Care Managers and healthcare staff., • Document visits, observations, and member interactions accurately and timely using electronic systems., • Provide non-clinical field support as the “eyes and ears” for the Healthcare Services team, reporting concerns or barriers to care., • Support telehealth visits with Care Managers by facilitating technology setup or serving as on-site assistance., • Maintain regular communication with healthcare staff to ensure continuity of care and follow-up on member needs, • Identify gaps in service, barriers to care, or social determinants of health (such as food insecurity or housing issues) and assist in addressing them. Required Years of Experience: Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances Required Licensure: Must have a valid driver’s license with good driving record and be able to drive within applicable state or locality with reliable transportation Company Description \r\n \r\n