Front Desk Manager
4 days ago
Morristown
Join our growing team at Moxie Salon, a leading full service luxury franchise salon with more than 30 locations open, recognized for our exceptional service, top-tier beauty treatments, and an environment that prioritizes both client satisfaction and employee growth. We're dedicated to not just meeting, but exceeding the beauty needs of our clients. As we continue to expand our services and reach, we're looking for a motivated, high-energy Sales Manager / Store assistant Manager to help lead our team to new heights.
The Role:
We're in search of a front desk assistant Manager / Sales Manager with a flair for customer service and a passion for the beauty industry. This role is ideal for someone who is looking to bring enthusiasm and energy to our team, helping to drive our sales and service standards. Whether you're directing staff, upselling services, selling memberships, or ensuring the salon operates smoothly, your contribution will be key to the business success.
Responsibilities:
Team Leadership: Motivate, coach, and lead a team of stylists, assistants, and front desk staff to exceed performance goals and client expectations; Fostering a collaborative and positive work environment.
Recruiting & Onboarding: Source, interview, and onboard new hires in collaboration with the Franchisee; ensure compliance with training and documentation.
Client Experience: Ensure every client receives top-tier service—before, during, and after their visit; handle concerns with professionalism and care.
Sales Growth: Drive service and membership sales by setting targets, coaching staff on upselling techniques, and monitoring KPIs.
Membership Management: Grow and retain the salon’s membership base; ensure accurate tracking, renewals, and benefits delivery.
Daily Operations: Oversee scheduling, cleanliness, product stocking, and brand consistency across all touchpoints; Handle cash register operations and ensure accurate cash reconciliation at the end of each day; Assist in opening and closing the salon; Manage daily, weekly, and monthly metrics; Attend manager / owner meetings.
Marketing & Outreach: Lead local community engagement efforts, partnerships, and external promotions to attract new clients.
Inventory & Vendor Relations: Track inventory, prevent shrinkage, and manage vendor orders within budget.
Reporting & Admin: Maintain performance reports, track labor-to-sales ratios, and ensure all employee and client records are secure and up-to-date.
Professional Development: Stay current on beauty trends, leadership training, and Moxie brand updates to inspire your team and yourself.
Qualifications:
Proven leadership in a client-facing retail, hospitality, or salon environment (3+ years preferred).
Sales-driven mindset with a track record of hitting or exceeding performance targets.
Exceptional people skills with the ability to coach, motivate, and resolve conflict effectively.
Strong organizational ability—able to manage schedules, supplies, and service flow efficiently.
Fluent in digital tools, POS systems, spreadsheets, and communication apps (e.g., Google Workspace, WhatsApp).
Passion for beauty and self-care, with a deep commitment to customer service and excellence.
Marketing or community outreach experience is a plus.
Flexibility to work evenings/weekendsand respond to off-hour client or team needs.
Reliable and professional demeanor, including punctuality, appearance, integrity, and communication. Why Join Us?
Be part of a fun, fast-growing brand in the beauty industry
Opportunity to make a real impact on revenue and team success
Join a dynamic team that values creativity, teamwork, and excellence.
Competitive compensation and advancement opportunities
Job Type: Part time
Pay: $23.00 - $25.00 per hour plus performance bonuses
Expected hours: 20- 30 per week
Shift:
8 hour shift
12 hour shift
Day shift
Evening shift
Weekend Hours
Experience:
Management: 1-3 years (Required)
Job Type: Prt time - fulltime
Pay: $23.00 - $25.00 per hour
Expected hours: 20-30 hours per week
Benefits:
Employee discount
Flexible schedule
Shift:
8-10 hour shift
