Chief Operating Officer - Global IT Services Experience
hace 2 días
Jersey City
About US Tech Solutions US Tech Solutions is a global workforce solutions and technology services company with a presence in North America, Europe, Latam and India. We’ve built a highly successful staffing and workforce solutions business, and we are now investing aggressively in next-generation IT services and global outsourcing—with a particular focus on AI-driven solutions and modern delivery models. We’re looking for a game-changing COO to help us scale from a strong foundation into a next-generation global services company. Role Overview The Chief Operating Officer (COO) will be a transformational, hands-on leader responsible for: • Driving rapid growth in our IT Services business (applications, digital, cloud, data/AI, managed services), and Key Responsibilities 1. Strategy & Transformation • Develop and own a multi-year business plan to transform US Tech Solutions into a leading next-generation global IT services and outsourcing provider, while strengthening our staffing and workforce solutions core., • Define a clear operating model that integrates staffing, managed services, and IT services into a cohesive go-to-market., • Identify and prioritize high-growth service lines (e.g., cloud, data, AI/ML, automation, digital engineering) and build a scalable playbook for each., • Lead organizational transformation: structure, processes, governance, KPIs, and culture to support high growth and operational excellence. 2. IT Services Growth & P&L Ownership • Take full P&L responsibility for the IT Services business, with aggressive growth targets (revenue, margin, utilization, CSAT)., • Build and scale service offerings, solution accelerators, and repeatable delivery models aligned with market needs and our existing client base., • Partner with Sales, Account Management, and Marketing to:, • Craft compelling value propositions and solution narratives, • Drive cross-sell and up-sell into existing staffing clients, • Win net new enterprise logos., • Establish pricing, contracting, and deal governance for IT services and outsourcing engagements. 3. Global Delivery & Outsourcing Model • Architect and optimize a global delivery model, with heavy leverage on our India operations and other cost-effective global locations., • Set up / refine delivery centers (India and other locations) for scalability, quality, and cost efficiency., • Ensure robust delivery governance: SLA/OLA frameworks, quality standards, risk management, and continuous improvement practices., • Integrate onsite–offshore–nearshore models to maximize value and responsiveness for clients. 4. AI-Driven & Tech-Savvy Operating Model • Champion AI and automation across:, • Our service offerings (AI-enabled solutions for clients), and, • Our internal operations (delivery efficiency, quality, forecasting, talent management)., • Work with technology and product leaders to define and scale AI-powered services, accelerators, and platforms., • Foster a data-driven culture, using analytics to drive decisions on delivery performance, client health, and operational improvements. 5. Team Building & Leadership • Rapidly hire, build, and scale high-performing teams across:, • IT Services leadership (Practice Heads, Delivery Leaders, Solution Architects), • Global Delivery management (India and other locations), • Supporting operations roles., • Attract senior talent from leading global IT services/outsourcing companies who align with a “builder” mindset, not just a maintainer mindset., • Build a culture of ownership, urgency, and excellence—where leaders and teams are outcome-focused, entrepreneurial, and client-obsessed., • Coach and mentor emerging leaders; implement clear career paths, incentives, and performance measures. 6. Cross-Functional Collaboration • Partner closely with the CEO and Executive Team to align strategy, investments, and organizational priorities., • Work with Finance to set realistic, aggressive financial plans and to monitor performance with clear dashboards and KPIs., • Collaborate with HR/Talent to ensure a robust talent acquisition, training, and retention engine for both IT services and staffing operations., • Align with Sales & Marketing to present a unified story to the market and to ensure operational readiness for every major campaign and client commitment. 7. Governance, Quality & Client Success • Implement strong operational governance: QBRs, portfolio reviews, delivery risk reviews, and client health checks., • Drive consistent, high-quality delivery across all engagements, with measurable improvements in CSAT, NPS, and referenceability., • Establish and monitor key metrics: revenue growth, gross margin, utilization, delivery quality, on-time delivery, client retention, and employee engagement., • Act as an executive sponsor for strategic clients and be directly involved in major pursuits, renewals, and escalations. What We Expect in the First 6–12 Months First 90 days • Deeply understand our current business, clients, delivery capabilities, and gaps., • Identify areas of improvement in the current models and build short term growth plans., • Present a diagnostic and initial 12–24 month transformation roadmap to the CEO and Board. First 6 months • Finalize and present a detailed business plan and operating model for IT services growth and global delivery (with clear milestones, org structure, and investment asks)., • Build or align a core leadership team for key service lines and global delivery., • Deliver strong growth in existing business and build predictable growth strategies. First 12 months • Demonstrate tangible revenue and margin uplift in IT services while significantly improving staffing/workforce solutions performance., • Show clear progress toward building a next-gen, AI-led global services platform. Ideal Candidate Profile Experience • 15+ years of experience in the IT services / global outsourcing industry, with at least 5–7 years in senior operational leadership (COO, Business Unit Head, Global Delivery Head, or similar)., • Proven track record of scaling IT services businesses aggressively (e.g., significant revenue growth over a 2–5 year horizon)., • Deep experience with global delivery models, including:, • India-based delivery centers, • Onsite–offshore–nearshore delivery, • Large enterprise clients in the US and global markets., • Background in or strong exposure to staffing / workforce solutions / managed services is a plus., • Demonstrated success in building teams from the ground up and driving transformation in a mid-to-large-scale organization., • Experience shaping or launching AI-enabled / digital offerings within an IT services or outsourcing context. Skills & Competencies • Strong strategic thinker with the ability to move quickly into hands-on execution., • Exceptional operational leadership: process design, delivery governance, metrics, and continuous improvement., • Deep understanding of IT services P&L, pricing, contracts, and commercial models., • Strong client-facing presence: able to engage with C-level stakeholders, present complex solutions, and act as an executive sponsor., • Tech-savvy: comfortable discussing modern architectures, cloud, data, AI/ML, automation, and tooling at a meaningful level., • Excellent people leadership: hiring, coaching, driving accountability, and building culture across geographies. Personal Attributes • Self-starter and builder – thrives in environments where structure needs to be created, not just managed., • Transformational mindset – challenges the status quo and is eager to build the “outsourcing model of tomorrow.”, • Outcome-obsessed – focused on business impact, not just activity., • High integrity and transparency – strong ethical compass, open communication., • Global mindset – comfortable leading cross-cultural, distributed teams and traveling as needed. How to Apply / Next Step Interested candidates should be prepared to: • Share a brief portfolio of relevant transformation stories (businesses they’ve scaled or turned around), and, • Present a high-level business plan and strategy for how they would:, • Grow US Tech Solutions’ IT services business aggressively, and, • Integrate and elevate our staffing and workforce solutions into a unified global value proposition.