Host/Hostess - Kitchen Step Restaurant
2 days ago
Newark
Job Description Location: Kitchen Step Restaurant - Newark Liberty International Airport Great benefits, Health, Dental, Vision, 401K Matching, Life insurance, paid vacation, holidays, sick days, meal allowance, shoe credit, uniform. Important: Must have open availability Salary: $21.25/per hour Position Summary: • Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge, and all other aspects of customer service, • Stands at the entrance and welcomes guests, • Knows the menus and floor plans of the restaurant(s), • Shows guests to their tables and presents menus, • Maintains balance with the workload of each server (seats every server section equally), • Maintains a clean and orderly host stand, • Cleans menus and replaces damaged copies when needed, • Aids servers when necessary (to help set tables, etc.), • Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc., • Answers all guest questions or finds appropriate answers for guests, • Communicates customer concerns and complaints to MOD, • Performs duties with a smile and a positive attitude, • Maintains display items in a clean and orderly fashion, • Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers’ needs, • Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TVs, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc., • Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments, • Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, Brand history, etc., • Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines, • Sweeps and mops as needed, • Demonstrated pleasant attitude and energy to ensure great customer service, • Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines, • Demonstrated ability to learn food and beverage knowledge and participate in training as required, • Ability to work under pressure and multi-task in a fast-paced environment, • Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns, • Ability to create a pleasant dining area for customers, • Ability to remain alert and maintain a positive attitude during slow periods, • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions, • Ability to maintain a safe and clean restaurant for customers, • Ability to walk and stand for long durations, • Ability to do moderate to heavy lifting (25 lbs. or less), • Knowledge and adherence to MCA policies and procedures, • Knowledge and adherence to all airport rules and regulations, • Commitment to service of customers, staff, co-workers, and management, • High integrity and honesty, Work Ethic, passion, and commitment, • Ability to work scheduled hours, including weekdays, weekends, and holidays, • Follow-through and dependability LmCtMvwb87