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As a Call Center WFM Real-Time Specialist, your strength lies in compiling staffing forecasts and optimum work scheduling to support workforce management in a call center. This role is responsible ...
Lead, mentor, and develop a team of direct reports within different WFM spaces (ie Real Time Analysis, Scheduling, Forecasting, etc) * Train direct reports and leaders on using workforce optimization ...
Experience with WFM software applications (Genesys, IEX, ININ, Verint, etc.). * Excellent oral, written, interpersonal, and organizational skills. * Must be detail-oriented, organized, and able to ...
Attendance and participation in all required weekly quality, WFM, training, collaboration, and call calibration meetings with the operations team, as appropriate. * Appointment of an Acting Program ...
With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is ... S healthcare system is in need of transformation, and we come to work each day dedicated to making ...
Lead, mentor, and develop a team of direct reports within different WFM spaces (ie Real Time ... Well-stocked kitchen in office locations * Professional development and training opportunities