Call Center•51-250 employees
Hiring with us since October, 2021
ADM Value es un grupo francés creado en 2001 por Claude Briqué, especializado en la relación con los clientes.
Con 15 centros de producción en Marruecos, Madagascar, Francia, España y Senegal
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As a Customer Service Agent at ADM Value for one of our clients (Resort), you will play a vital role in ensuring that our guests have a memorable and enjoyable experience during their stay. You will be responsible for assisting guests with questions, resolving issues and providing exceptional customer service. Respond to guest inquiries via phone, and email regarding reservations, activities and general information for the Dutch market. Provide recommendations and information on the facilities and services of a major resort. Effectively address customer concerns and complaints, striving for quick and satisfactory resolution. Collaborate with other departments to quickly resolve customer issues. Assist guests in booking accommodations, meals and recreational activities. Ensure accuracy of reservation details and billing information. Maintain accurate records of guest interactions and issues using the company's CRM system. Prepare reports on customer service metrics as needed. Teamwork: Customer Feedback: Actively seek and encourage guest feedback to continuously improve services. Monitor online feedback and respond professionally. - Dutch native speaker with, a high level of English. - High school diploma or equivalent. A degree in hospitality or a related field would be an asset. - Previous experience in customer service, preferably in the hospitality/tourism sector. - Strong communication and interpersonal skills. - Excellent problem-solving skills. - Proficient in customer relationship management (CRM) software. - Friendly and approachable demeanor. - Patience and empathy in dealing with customer concerns. - Strong attention to detail. - Ability to work in a fast-paced environment. - Passion for delivering excellent customer service. - Competitive salary. - Career development opportunities within ADM Value. - Extensive training and development programs. - Employee wellness programs and benefits. - Hours: Monday through Friday from 9:00 am to 6:00 pm. If you are a dedicated, customer-focused individual who enjoys working in a team-oriented environment, we invite you to apply for the position of Customer Service Agent at ADM for our client. Join us in creating unforgettable experiences for our guests while enjoying a fulfilling career in the hospitality industry.
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Register Now for this Exclusive Recruitment Day for the Opening of a 5 Luxury Hotel, part of IHG Group! Hotel is offering: - A very competitive salary package - Complimentary meals during workdays - Generous overtime pay at x1.5 of your hourly rate for any work beyond 9 hours/day or 45 hours/week. - Global Discounts at IHG brands - Comprehensive Medical Insurance - 2 weeks paid vacation If you’re a bright and dynamic individual, don’t hesitate to apply and get the chance to become part of our exceptional crew! Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. DATE: October 18th LOCATION: Barcelona, Spain (exact location will be revealed to selected candidates only) RESPONSIBILITIES INCLUDE: - Create an outstanding experience at the pool/ beach and other recreation facilities by providing fantastic customer service. - Set up towel, lounge chairs and other services for guests around Pool & Beach areas. - Ensure periodic rounds are made around pool & beach to ensure guest satisfaction and provide service as needed. - Move lounge furniture to and from storage areas as required per business needs. - Keep the pool and beach area clean and report any maintenance issues - Pass around surprise and delight amenities periodically _ _ _ - 2340 USD - Enjoy up to 3 weeks of accommodation upon arrival, giving you time to acclimate to your new surroundings. <h2>About you</h2> WHAT YOU BRING: - Skillful in verbal and written communication, with phenomenal customer service and attention to detail. - 1 year of experience at a luxury/ lifestyle resort is preferred. - High School Diploma - Able to work under the sun for 10-12 hours per day - Ability to lift and move up to 50 pounds - Language required: English. The company About Hotel Indigo Introduced in 2004, Hotel Indigo has transformed into a leading global boutique lifestyle brand rooted in storytelling. Just as no two neighborhoods are alike, no two Hotel Indigos are designed alike, with each delivering a beautiful and fresh perspective of its surrounding community by thoughtfully weaving its sights, sounds and flavors into its experience. Indigo’s restaurants and bars around the world quickly become a favorite destination for visitors and locals alike. Become part of the IHG Family As part of the IHG family, you'll be joining a network of over 17 hotel brands, and 6,000 hotels in more than 100 countries. IHG's commitment to providing True Hospitality for Good is reflected in its diverse hotel brands and its dedication to making a positive impact. Your Adventure Begins From the Second You Apply!
Register Now for this Exclusive Recruitment Day for the Opening of a 5 Luxury Hotel, part of IHG Group! Hotel is offering: - A very competitive salary package - Complimentary meals during workdays - Generous overtime pay at x1.5 of your hourly rate for any work beyond 9 hours/day or 45 hours/week. - Global Discounts at IHG brands - Comprehensive Medical Insurance - 2 weeks paid vacation If you’re a bright and dynamic individual, don’t hesitate to apply and get the chance to become part of our exceptional crew! Preselected candidates will participate in a secondary selection process, resulting in face-to-face interviews in Barcelona. DATE: October 18th LOCATION: Barcelona, Spain (exact location will be revealed to selected candidates only) RESPONSIBILITIES INCLUDE: - Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift. - Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure. - Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation. - Provide the guest(s) with information about their stay, the hotel, and answer questions. - When the concierge is not available, book tours and assist with general information inquiries. - Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas. - Submit all found articles accompanied by a Lost & Found Report. - Assist valet when they are busy, cover for lunch breaks. Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency. - Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request. - Clean and set-up meeting room functions, direct guests to various meeting rooms. - Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events. - Turn in keys and pager to the Housekeeping Department when your shift ends. - 2340 USD - Enjoy up to 3 weeks of accommodation upon arrival, giving you time to acclimate to your new surroundings. <h2>About you</h2> WHAT YOU BRING: - High School Diploma - 1 year of experience working as a bellman for a luxury or lifestyle hotel or resort. - You've got a flexible schedule, able to work mornings, weekends, and holidays when needed. - Great verbal and written communication. - Ability to lift 50 pounds and be on your feet for 8 hours per day. - Language required: English. The company About Hotel Indigo Introduced in 2004, Hotel Indigo has transformed into a leading global boutique lifestyle brand rooted in storytelling. Just as no two neighborhoods are alike, no two Hotel Indigos are designed alike, with each delivering a beautiful and fresh perspective of its surrounding community by thoughtfully weaving its sights, sounds and flavors into its experience. Indigo’s restaurants and bars around the world quickly become a favorite destination for visitors and locals alike. Become part of the IHG Family As part of the IHG family, you'll be joining a network of over 17 hotel brands, and 6,000 hotels in more than 100 countries. IHG's commitment to providing True Hospitality for Good is reflected in its diverse hotel brands and its dedication to making a positive impact. Your Adventure Begins From the Second You Apply!
Buscamos un Agente Customer Sevice para entrar a formar parte de nuestro equipo. Tus principales funciones consistirán en dar soporte a través de chat, mail o teléfono a los clientes de las distintas marcas e-commerce que trabajan con nosotros y proporcionarles la solución más adecuada a su petición, con la máxima calidad y de la manera más amable y eficiente. Qué te ofrecemos: • Formar parte de una empresa joven, en continuo desarrollo y con nuevos proyectos, en un entorno 100% digital. • Oficina ubicada a 5 minutos de la playa. • Si es lo que quieres, podrás desarrollar tu carrera profesional con nosotros. • Diversión en el trabajo: en Digamelón trabajamos duro, pero también sabemos divertirnos. Horario: Fin de semana de 12 h a 21 h + Lunes de 9 a 13 h y festivos/eventos puntuales.
Se precisa de un/a recepcionista para una empresa de coches de alquiler ubicado en el aeropuerto del Prat. Jornada completa de lunes a domingo con dos días de descanso a la semana. Se requiere nivel de inglés alto.
Empresa del sector de la consultoría busca un/a Customer Service - Agente de atención al cliente para trabajar en Barcelona y realizar las siguientes tareas: - Atención al cliente. - Venta cruzada. - Resolver incidencias. Requisitos: - Experiencia en atención al cliente a nivel comercial. - Buscamos a una persona polivalente y dinámica. - Idiomas: Español y Catalán nativos. - Nivel Ofimática avanzado. - Disponibilidad de incorporación inmediata Se ofrece: - Contrato de sustitución por baja (con posibilidad de incorporación a la plantilla) - Jornada completa de 40 horas semanales en horario flexible y rotativo entre las 8.30h y las 18.30h con los descansos establecidos por ley. - Salario 8,46 € /brutos la hora + comisiones.
Si vous souhaitez rejoindre une equipe pleine de talent, Konecta avec nous. Chez Konecta, nous continuons de grandir et de surpasser de grands défis main dans la main avec notre talent K! En ce moment, l’équipe de télémarketing Barcelona a besoin de recruter nouveaux talents pour effectuer des fonctions de service aux passagers en français pour une grande compagnie du secteur bancaire. Êtes-vous intéressé à développer votre carrière dans ce secteur et êtes vous motivé par le service à la clientèle? En plus, avez-vous un niveau avancé en français? L’experience n’est pas une exigence, nous apprécions votre motivation et votre désir d’apprendre. Nous aimerions que notre prochain collègue ait: •Capacité d’apprentissage •Résilience •Écoute active •Empathie •Communication •Capacité de résolution •Un niveau avancé de français Quelles sont les conditions contractuelles et les opportunités de développement? •Formation du 28/08 au 01/09 de 09h à 16h •Contrat d'intérim (contrat stable extensible) 39h par semaine •Horaire de travail du lundi au dimanche de 07h à 16h / 15h à 00h •Travail en présentiel à la Rue Llacuna 56, Barcelona •Possibilité de développement réelle au sein de l’entreprise ¿Sientes el feeling? ¡Déjanos Konocerte!
We are looking for a passionate Customer Support Associate to be the first point of contact for our restaurants and vendors in Germany and to provide an excellent user experience. You’ll work closely with other teams such as Sales, Account Management and Implementation Management on different initiatives to increase user engagement and satisfaction with Choco. What you’ll do: Be the first line of support on Live Chats to our network of restaurants using Choco Help our restaurants in understanding the Choco App and how to place orders successfully Assist our vendors in managing incoming orders while offering a great experience to their customers Be responsible for troubleshooting integration related issues with our premium vendors Monitor order transmission failures and ensure they get successfully received and processed Process administrative requests from both our customers and internal teams Closely collaborate with Sales, Account Management and Implementation Management to offer the best user experience to our customers Improve the efficiency of our processes and tools and launch initiatives to improve the quality of our service What we’re looking for: - You are fluent in German and English (C1-C2) - You bring 1-2 years experience in Customer Support or Customer facing role, ideally in a tech company - You have strong communication skills across channels: phone, email and live chat - You are customer centric, ready to go the extra mile and find creative solutions for our users - You are a team player and develop strong working relationships, collaborating well with your peers and stakeholders - You are eager to constantly learn new skills and take on new responsibilities - You thrive in fast-paced environments which require a strong level of ownership and a “hands-on” mentality 25.000 euros yearly Private Health Insurance Flexible Retribution with Cobee Urban Sports 25 days of holidays/year Stock Options Working schedule from Mon -Fri, 9AM- 6PM
Job Title: Customer Success Executive Location: Carrer de Sardenya, 229, 08013 Barcelona Terms: Temporal Contract, 40 hours per week, rotating shifts Salary: To be discussed Requirement: English speaker mandatory, French speaker is a plus. We need flexibility with working hours and working location. Excellent phone and emails communication skills. TRAVEL TRADE GROUP – about us. Travel Trade Group specializes in negotiation with travel suppliers to secure and distribute only the best rates. Our goal is to keep strong relationships with our suppliers, through ensuring pricing parity is protected, while also giving the opportunity for clients to sell opaquely and offer new types of packages. THE POSITION The Customer Success Executive day-to-day tasks consist of a variety of actions: answering the phone, calling customers and leads and replying to tickets including the handling of relocations of unhappy customers as well as upselling and suggesting upgrades, convert leads and increase the average baskets of the bookings. Also, preventing issue on spot, manage all the before check-in and claims post-travel requests. The Customer Success Executive’s role is to ensure the customers receive outstanding support, before and after their stay and all their needs are met as well as increasing the sales average basket of the bookings. DUTIES & RESPONSIBILITIES Analytical mindset: Establish and understand the situation of each ticket and phone call received is needed and he/she will oversee applying the best practices once the situation has been analyzed. It requests a mindset open to solutions “out of the box” if needed to provide a quality service in the end and upsell as much as possible. Final customer & deadline: He/she is responsible for ensuring that deadlines are met, and solutions or answers are provided on time. If issues arise with internal colleagues or external partner, he/she works with them to resolve the problem as quickly as possible to not affect the final customer / client. SKILLS & QUALIFICATIONS Communication skills – He/she should be excellent customer service & sales orientated communicator both orally and in writing (French and English (U.S is a plus). Negotiation skills – Having wonderful customer service, sales and negotiation skills are key to this position as every lead should be converted and every client offered the opportunity to discover more. Analyze spirit – An important aspect of this job is analyzing the situation and the problem at stake with the clients and the providers, to quickly sort out issues and sales. Time & Stress management – meeting deadlines for tickets is key in this job, so applicants must be organized and able to manage their time effectively as well as able to work late shifts or early ones and extra hours if needed in crisis periods. WE OFFER Full training, on-going coaching, and development opportunity Flexibility to work from home once trial period is done A nice office with free coffee, free beers, and events! An energetic team, fun and eager to get to know you already!