ADM VALUE

• €22000–€24000 yearly
• Full-time

Dutch Customer Service

As a Customer Service Agent at ADM Value for one of our clients (Resort), you will play a vital role in ensuring that our guests have a memorable and enjoyable experience during their stay. You will be responsible for assisting guests with questions, resolving issues and providing exceptional customer service. Respond to guest inquiries via phone, email regarding reservations, activities and general information for the Dutch market. Provide recommendations and information on the facilities and services of a major resort. Effectively address customer concerns and complaints, striving for quick and satisfactory resolution. Collaborate with other departments to quickly resolve customer issues. Assist guests in booking accommodations, meals and recreational activities. Ensure accuracy of reservation details and billing information. Maintain accurate records of guest interactions and issues using the company's CRM system. Prepare reports on customer service metrics as needed. Teamwork: Customer Feedback: Actively seek and encourage guest feedback to continuously improve services. Monitor online feedback and respond professionally. Qualifications: - Dutch native speaker, high level of English. - High school diploma or equivalent. Degree in hospitality or related field would be an asset. - Previous experience in customer service, preferably in the hospitality/tourism sector. - Strong communication and interpersonal skills. - Excellent problem solving skills. - Proficient in customer relationship management (CRM) software. - Friendly and approachable demeanor. - Patience and empathy in dealing with customer concerns. - Strong attention to detail. - Ability to work in a fast-paced environment. - Passion for delivering excellent customer service. Benefits: - Competitive salary. - Career development opportunities within ADM Value. - Extensive training and development programs. - Employee wellness programs and benefits. - Hours: Monday through Friday from 9:00 am to 6:00 pm.

1 month ago

Apply

• Full-time

Reservations Agent

Hosco

Job Overview: Process all reservation requests, changes, and cancellations received by phone, mail or other, method in a timely and accurate fashion. Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Bonvoy status. Determine the most appropriate room type to meet guest requirements and maximize room rate. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests when able. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. Follow “up selling” techniques and sales strategies in order to maximize property revenue. Provides guests with information about the Bonvoy loyalty program and processes new enrollments. Input and access data in reservations systems. Verify all reservation information with callers to ensure accuracy. Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing these numbers. Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesaler reservations) by inputting the correct code and rate into the reservation system. Perform general office duties related to reservations. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. • Follow documented escalation procedures when addressing guest concerns. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; provide assistance to coworkers, ensuring they understand their tasks. Develop and maintain positive working relationship with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Safety and security Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment. Report work related accidents, or others injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Policies and Procedures Follow company and department policies and procedures. Protect the privacy and security of guests and coworkers. Maintain confidentiality of propriety materials and information. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Address guests' service needs in a professional, positive, and timely manner. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Thank guests with genuine appreciation and provide a fond farewell. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication Provide assistance to coworkers, ensuring they understand their task. Answer telephone using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to guests and co-workers using clear, appropriate and professional language. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Talk with and listen to other employees to effectively exchange information. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Quality Assurance/Quality Improvement Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Comply with quality assurance expectations and standards. Candidate’s Profile: Tourism and or Hotel Management. Fluent in English and Spanish, knowledge of Catalan and French is a plus. Knowledge of Opera PMS. Background of Marriott Systems is a plus. Problem resolution and self-motivated. Experience in reservations or customer service is a plus. Attention to detail and with customer focused mindset. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

7 hours agoBarcelona

Apply

• €600–€900 monthly
• Part-time

Customer Service - Full Time CAMPAÑA

Buscamos Agente Customer Sevice TEMPORARIO para entrar a formar parte de nuestro equipo para cubrir campaña de Diciembre y Enero. Tus principales funciones consistirán en dar soporte a a través de chat, mail o teléfono a los clientes de las distintas marcas ecommerce que trabajan con nosotros y proporcionarles la solución mas adecuada a su petición, con la máxima calidad y de la manera más amable y eficiente. Los principales idiomas serán Español e Inglés pero si dominas algún idioma más será un plus! Qué te ofrecemos: • Formar parte de una empresa joven, en continuo desarrollo y con nuevos proyectos, en un entorno 100% digital. • Oficina ubicada a 5 minutos de la playa. • Si es lo que quieres, podrás desarrollar tu carrera profesional con nosotros. • Modalidad de trabajo híbrida. • Contrato de trabajo temporal por 2 meses inicialmente y con posibilidad de extensión según performance.

3 days agoLa Barceloneta, Barcelona

Apply

• €21000–€22200 yearly
• Full-time

CUSTOMER CARE SPECIALIST - GERMAN MARKET

Customer Care Specialist: German with English Our travel client scours the globe to discover exceptional accommodations. Booking with them is as easy as the touch of a button. Their handpicked selection, endorsed by a renowned travel authority, ensures that customers can reserve the most thrilling hotels worldwide. They are dedicated to upholding a reputation for unparalleled customer service in the digital travel agency industry. As the front-line representative of their organisation, as a Travel Ambassador you will be committed to crafting extraordinary experiences for their clients. Start Date: December 2023 Key Responsibilities - Converting new users into loyal customers, keeping existing customers coming back for more, quickly and confidently minimising damage (regardless of the source), while demonstrating resourcefulness and grit, and being able to predict and get ahead of conflicts - Professionally manage queries via phone, email, live chat, and other channels, including hotel services, recommendations, technical support, and feedback. - Ensure timely, concise communication between clients and hotel partners. - Precisely input relevant data into the system. - Consistently surpass quantitative and qualitative performance targets. Requirements - Proficient in German with strong language skills - High proficiency in written and spoken English. - Exceptional communication abilities. - Genuine passion for exceptional customer service. - Accurate data entry skills - Familiar with Microsoft Office and Windows. - Proficient in Google Workspace or similar cloud platforms. - Experience in multi-channel communication (e.g., Slack, email, phone) - Strong adherence to procedures. - Professional and proactive problem-solving - Team player with independent work capability. - Adaptability to different systems, processes, and clients - Preferred customer-facing experience in relevant industries. - Familiarity with at least one social media platform - Demonstrates resilience in challenging customer interactions Benefits - Contract: Permanent (with a 1-month probationary period). - Full-time: 39 hours per week. - Working Days/Hours: Monday to Friday, 9 a.m. to 6 p.m., with one shorter workday. - Salary: Up to 21,000€ annually, dependent on travel and tourism experience. - Bonus: A 600€ bonus after completing 6 months without sanctions, and another 600€ after 12 months without sanctions. - Holidays: 24 days per calendar year. - Hybrid Work Model: 3 days per month in the office, with the rest of the time working from home. - Training: 2 weeks of comprehensive training.

13 days agola Sagrera, Barcelona

Apply

• €21000–€23000 yearly
• Full-time

Customer Service Agent - German Market

Overview: We are actively seeking a motivated German-speaking Customer Service Agent to join a Contact Centre team. As a pivotal member of our customer service team, you will play a crucial role in delivering exceptional support to customers in the German-speaking market. Start date: ASAP. Responsibilities: - Provide outstanding customer support through various channels, including phone, email, and live chat, ensuring timely and accurate responses. - Resolve technical inquiries for a diverse range of products, offering guidance on setup, troubleshooting, and reporting. - Maintain superior levels of quality in all customer interactions, adhering to governing laws and upholding company standards. - Identify opportunities for cross-selling and upselling, contributing valuable insights to new sales initiatives while upholding company values. - Professionally manage customer queries through various channels, providing comprehensive assistance and support. - Ensure timely and concise communication between clients and relevant partners, including precise data entry into the system. - Consistently surpass quantitative and qualitative performance targets, contributing to the overall success of the customer service team. Requirements: - Experience in the customer service industry, ideally in a contact centre environment. - Fluent in German (spoken and written) with an advanced level of English - Highly organised with the ability to prioritise workloads. - A natural team player with a passion for delivering fantastic customer service. - Proficient in Microsoft Office and Windows. Familiarity with Google Workspace or similar cloud platforms. - Accurate data entry skills and experience in multi-channel communication. - Strong adherence to procedures and professional, proactive problem-solving. - Adaptability to different systems, processes, and clients. - Preferred customer-facing experience in relevant industries. Benefits: - Contract: Permanent (1-month probation period) - Full-time: 39 hours - Working days/Hours: Monday to Friday between 9:00 – 18:30pm (plus one short day) - Salary: €21,000–23,000K per year - Holidays: 24 days per calendar year - Hybrid: Working 3 days a week from the office / 2 days working from home - Training: 2 weeks from the office Application Details: To apply, please submit your resume in English.

13 days agola Sagrera, Barcelona

Apply

• €8920 yearly
• Part-time

CX Agent billingual Portuguese & French - Part Time 20hrs

Our client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each international team member plays an important part in supporting the company to share these values with their customers worldwide. We are looking for extraordinary people to join their team, immerse themselves in the brand, and deliver a first-class service to their customers. Responsibilities: - Providing an exceptional customer experience making sure all needs are met in the form of voice, chat, and email. - Working alongside the Management Team to meet deadlines and achieve goals. - Living and breathing the company values; you will be a brand ambassador. - Becoming an expert on the full product range. - Working in a fast-paced environment and showing off your multi-tasking skills. - Maintaining a high level of attention to detail and being meticulous & vigilant. - Personalising the customer experience - finding the right tone for each situation. Requirements: - A fluent level of Portuguese & Italian with strong grammar and spelling skills. - High level of English (both spoken and written). - Previous experience working in a customer-facing environment and a genuine passion for world-class customer service. - Fearless independence with the ability to think on your feet, there's no finish line to what's possible. - Being a sporty person (runners, football players, tennis players, hikers...) will be a plus. - High energy, drive, and a friendly personality. - Resourcefulness and confidence to take the initiative in a fast-paced environment. - A strong teamwork ethic and a "can do" attitude. Benefits: - Contract: Temporary of 3 months (with 1 month probation period). - Part-Time: (20 hours/Week). - Working days/hours: Tuesday to Saturday: 9:00-13:00h. - Salary: 8,920€ gross per year. - Rewards: Multiple performance-based rewards, and discounts on products. - Holidays: 24 days holiday per year. - Paid bank holidays + 1 extra day in lieu. - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home. - Employee Assistance Program - Free, confidential, and impartial guidance and support. - Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. - Training: 8 days / Monday to Friday / full-time / from the office. - Start date: ASAP.

13 days agola Sagrera, Barcelona

Apply

• €18400 yearly
• Full-time

CX Agent billingual French & English

Our client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each international team member plays an important part in supporting the company to share these values with their customers worldwide. We are looking for extraordinary people to join their team, immerse themselves in the brand, and deliver a first-class service to their customers. Responsibilities: - Providing an exceptional customer experience making sure all needs are met in the form of voice, chat, and email. - Working alongside the Management Team to meet deadlines and achieve goals. - Living and breathing the company values; you will be a brand ambassador. - Becoming an expert on the full product range. - Working in a fast-paced environment and showing off your multi-tasking skills. - Maintaining a high level of attention to detail and being meticulous & vigilant. - Personalising the customer experience - finding the right tone for each situation. Requirements: - A fluent level of French with strong grammar and spelling skills. - High level of English (both spoken and written). - Previous experience working in a customer-facing environment and a genuine passion for world-class customer service. - Fearless independence with the ability to think on your feet, there's no finish line to what's possible. - Being a sporty person (runners, football players, tennis players, hikers...) will be a plus. - High energy, drive, and a friendly personality. - Resourcefulness and confidence to take the initiative in a fast-paced environment. - A strong teamwork ethic and a "can do" attitude. Benefits: - Contract: Temporary of 3 months (with 1 month probation period). - Full-Time: (39 hours/Week). - Working days/hours: Monday to Friday: 10:00 to 19:00h. - Salary: €18,400.00 gross per year. - Rewards: Multiple performance-based rewards, and discounts on products. - Holidays: 24 days holiday per year. - Paid bank holidays + 1 extra day in lieu. - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home. - Employee Assistance Program - Free, confidential, and impartial guidance and support. - Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. - Training: 8 days / Monday to Friday / full-time / from the office. - Start date: ASAP.

13 days agoBarcelona

Apply

• €18400 yearly
• Full-time

CX Agent billingual Italian & French

Our client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each international team member plays an important part in supporting the company to share these values with their customers worldwide. We are looking for extraordinary people to join their team, immerse themselves in the brand, and deliver a first-class service to their customers. Responsibilities: - Providing an exceptional customer experience making sure all needs are met in the form of voice, chat, and email. - Working alongside the Management Team to meet deadlines and achieve goals. - Living and breathing the company values; you will be a brand ambassador. - Becoming an expert on the full product range. - Working in a fast-paced environment and showing off your multi-tasking skills. - Maintaining a high level of attention to detail and being meticulous & vigilant. - Personalising the customer experience - finding the right tone for each situation. Requirements: - A fluent level of Italian & French with strong grammar and spelling skills. - High level of English (both spoken and written). - Previous experience working in a customer-facing environment and a genuine passion for world-class customer service. - Fearless independence with the ability to think on your feet, there's no finish line to what's possible. - Being a sporty person (runners, football players, tennis players, hikers...) will be a plus. - High energy, drive, and a friendly personality. - Resourcefulness and confidence to take the initiative in a fast-paced environment. - A strong teamwork ethic and a "can do" attitude. Benefits: - Contract: Temporary of 3 months (with 1 month probation period). - Full-Time: (39hours/Week). - Working days/hours: Tuesday to Friday: 11:00-20:00h & Saturday from 9:00 -17:00h. - Salary: 18,400€ gross per year. - Rewards: Multiple performance-based rewards, and discounts on products. - Holidays: 24 days holiday per year. - Paid bank holidays + 1 extra day in lieu. - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home. - Employee Assistance Program - Free, confidential, and impartial guidance and support. - Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. - Training: 8 days / Monday to Friday / full-time / from the office. - Start date: ASAP.

13 days agoBarcelona

Apply

• Full-time

Customer Service Advisor Flemish/Dutch - Barcelona

Ben jij proactief, oplossingsgericht, en heb je een sterke servicegerichte instelling? Dan nodigen we je uit om verder te lezen! Op dit moment zijn we op zoek naar enthousiaste en gedreven Customer Service Agents voor een telecombedrijf dat actief is op de Belgische markt. Deze functie biedt de mogelijkheid om in Barcelona te werken, voor 32-39 uur per week. Tasks Je komt terecht in een Nederlandstalig administratieve klantendienst met een divers takenpakket. Een aantal van jouw werkzaamheden zijn: - Je bent een belangrijke schakel tussen de klant en de organisatie. - Je zal zowel telefonisch als per e-mail in contact staan met de klanten. - Je zal in dienst van de klant oplossingsgericht te werk gaan om complexe vraagstukken op te lossen. - Je verzorgt een correcte technische afhandeling en opvolging van de binnenkomende vragen en verzoeken. Requirements - Je beheerst de Nederlandse taal perfect in woord en geschrift; en je hebt goede kennis van de Engelse taal. - Je beschikt over minimaal een professioneel Bachelor werk- en denkniveau. - Uitstekende sociale vaardigheden en een positieve houding ten opzichte van veranderingen. - Sterke analytische vaardigheden en een goed ontwikkeld empathisch vermogen. - Je bent oplossingsgericht. - Je kan constructief communiceren. - Je beschikt over kennis van Windows Office. - Ervaring in de klantenservice is een plus. Benefits - Spaans, vast contract van onbepaalde duur - Verschillende bedrijfsevenementen per jaar - Belastingvrije voordelen - Gratis Spaanse lessen - Betaalde training - Open sfeer waarin suggesties en ideeën van medewerkers worden gehoord - Doorgroeimogelijkheden - Mogelijkheid tot hybride werk na inwerkperiode Als jij een teamspeler bent met een passie voor klanttevredenheid en de vaardigheden hebt om technische en administratieve ondersteuning te bieden, dan kijken we ernaar uit om van je te horen. Sluit je aan bij ons dynamische team en help ons de best mogelijke service te bieden aan onze klanten.

16 days agoBarcelona

Apply