Guest Relations Officer - Hosco

¿Te desenvuelves bien en un entorno dinámico y colaborativo? Únete a nosotros en Hotel METT Barcelona (Carretera de Vallvidrera al Tibidabo 83-93) donde tu dedicación y pasión serán celebradas y recompensadas. ¡Si es así, queremos que te unas a nuestro equipo como Cocinero/a en METT Barcelona! ¿Por qué unirte a nosotros? • Ser parte de un proyecto de apertura: Hotel reformado, con una reapertura este verano., • Compensación Competitiva: Disfruta de un salario competitivo. Department: F&B kitchen About you Lo que buscamos: Experiencia: 1-2 años de experiencia previa en cocina, preferiblemente en entornos hoteleros o de alta demanda. Habilidades: Conocimientos técnicos de preparación y cocción de alimentos, organización, y atención al detalle. Idiomas: Español fluido; inglés básico valorado. Perfil: Pasión por la cocina, compromiso con la limpieza e higiene, actitud proactiva y trabajo en equipo Requisitos: Formación técnica o profesional en cocina Personalidad enfocada al servicio. Experiencia previa en un puesto similar en hoteles 5*. Disponibilidad para trabajar turnos AM, PM. Language required: Spanish. English is a plus

¿Te desenvuelves bien en un entorno dinámico y colaborativo? Únete a nosotros en Hotel METT Barcelona (Carretera de Vallvidrera al Tibidabo 83-93) donde tu dedicación y pasión serán celebradas y recompensadas. ¡Si es así, queremos que te unas a nuestro equipo como Waiter en METT Barcelona! ¿Por qué unirte a nosotros? • Compensación Competitiva: Disfruta de un salario competitivo. Tus funciones: Tus funciones como camarero/a serán ofrecer un servicio excelente siguiendo los estándares de lujo de METT, asegurando una experiencia excepcional para cada cliente. Serás responsable de la apertura y cierre de tu estación, deberás perfectamente el menú y las bebidas, mantener las áreas limpias y ordenadas, y apoyar en el servicio a posiciones junior como runners o commis. Realizarás upselling de forma profesional, participarás en formaciones internas y colaborarás con otros departamentos para garantizar un servicio fluido, siempre mostrando una actitud positiva, orientada al cliente y con alto nivel de energía. Department: F&B service About you Lo que buscamos: Experiencia: 1-2 años de experiencia en una posición como Camarero. Habilidades: Excelentes habilidades interpersonales y de comunicación. Idiomas: inglés y español fluido. Perfil: Orientación al cliente, actitud positiva y alto nivel de energía. Requisitos: • Personalidad enfocada al servicio., • Experiencia previa en un puesto similar en hoteles 5*., • Fluidez en español e inglés; otros idiomas son un plus., • Disponibilidad para trabajar turnos AM, PM. Languages required: English and Spanish.

Sobre el trabajo Abrimos candidatura para el puesto de subdirector en el Restaurante Casa Amalia Port Vell, indispensable experiencia mínima de tres años demostrables en restaurantes de Barcelona con alto volumen de trabajo. Se requiere persona apasionada y capaz de dirigir y liderar equipos grandes, reportará directamente a dirección y será el responsable de conseguir los objetivos marcados por la compañía. Se detallarán el resto de las condiciones y bonus variables en la entrevista . 35.000 35 días de vacaciones , 2 días de fiesta por semana siempre seguidos. Gran ambiente de trabajo. Bonus digital mensual + extras + propinas. Formaciones constantes pagadas por la empresa al equipo tanto de sala como de cocina. Posibilidad de crecimiento a perfiles válidos, aproximadamente el 50% del equipo ocupa una posición muy superior de la que iniciaron. Departamento: Alimentos & Bebidas servicio Restauración-Dirección Sobre ti Idiomas requeridos: Catalán, Inglés y Español. La empresa Restaurante en el corazón del Eixample situado en un pasaje peatonal frente al Mercat de la Concepció, con un servicio atento que mima los detalles y una excelente relación calidad precio. Recientemente seleccionado como Restaurante Recomendado en la Guía Repsol 2024 y un referente en sostenibilidad de la ciudad, ganador en 2022 mejor restaurante sostenible de la ciudad, premio otorgado por el ayuntamiento de Barcelona y sello destino Biosphere Sustainable desde 2023, renovado en este 2024. Cuina amb ànima de mercat, desde 1950.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role: We currently have an opportunity for a talented and creative Assistant Restaurant Manager to join team! Reporting into the Restaurant Manager, you will be responsible for assisting in leading the daily Food and Beverage operation, for our All-Day Dining Restaurant and will create an exciting concept for our roof top restaurant, a cooperation with the 3 Michelin Star Chef Dani Garcia while ensuring exceptional service and attention to our guests. What you will do: Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s All-Day or Fine Dining Restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Attend regular operational meetings to ensure effective coordination and cooperation between departments. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. Work harmoniously and professionally with co-workers and supervisors. Ensure good communication within the department and with other departments to ensure professional, error-free service. Follow up of glitches in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction. What you bring: Minimum 3 years of experience in hospitality, client relations, or reservations in a luxury environment. Exceptional communication and interpersonal skills. Highly organized with strong attention to detail and the ability to multitask under pressure. Fluency in Spanish and English; additional languages are a plus. Proficiency in Microsoft Office, OpenTable, Opera, and CRM tools; familiarity with 3CPortal, BirchStreet, and La Fourchette is a plus. Excellent teamwork mindset with the flexibility to support multiple outlets and cover operations when needed. What we offer: • Competitive Salary, wages, and a comprehensive benefits package., • Excellent Training and Development opportunities., • Complimentary Accommodation at other Four Seasons Hotels and Resort., • Complimentary Dry Cleaning for Employee Uniforms., • This is a full-time position (40h/week)., • This role operates on a rotating shift basis, covering morning, evening, and night shifts throughout the week, including weekends. Departamento: Asistente de dirección Sobre ti Idioma requerido: Español. History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

About the job ALMAHOTELS, es una Compañía de ámbito internacional cuyo objetivo esencial es el desarrollo de un nuevo concepto hotelero: desde la elección del emplazamiento hasta el cuidado diseño del hotel más la ejecución de un servicio impecable en un marco de discreción y confort. Buscamos buena presencia, trato con clientes directo y experiencia en el sector hotelero., para una jornada de 40h/semanales con inglés y carnet de conducir imprescindibles. Si quieres formar parte de la familia Alma, estas buscando sumar experiencia en Front Office, tienes vocación de anfitrión y conectas con los valores Honestidad y Dedicación será un placer conocerte. 22.000€ Comida o cena incluido Buen ambiente de trabajo Promoción interna Department: Reception About you Dedicación y honestidad Profesionalidad Orientación al servicio y cliente Carnet de conducir Language required: English. The company A 5-minute walk from Passeig de Gràcia metro station, this sophisticated hotel is a 3-minute walk from Gaudi's Casa Milà and 1.5 km from Sagrada Família church. The contemporary rooms come with free Wi-Fi, flat-screen TVs and minibars. Upgraded rooms with city views are individually decorated. Suites add separate living areas, and there's 1 with a balcony. Room service is available. The hotel has a chic restaurant, a cafe/bar and a garden terrace. A spa area features an indoor pool and an exercise room.

About the job The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential duties and responsibilities: Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership. Number of positions: 10 Department: Guest Relations The company Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.