Associate Account Manager, Italy
1 day ago
Madrid
ph3Overview /h3pExpedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, creating groundbreaking solutions for partners. /ph3Why Join Us? /h3pWe foster an open, inclusive culture where everyone belongs and differences are celebrated. We offer a full benefits package, generous time‑off, parental leave, flexible work models, and career development resources. /ph3Role Summary /h3pCoaches and supports customers to be successful on the company's platform, increasing value through comprehensive commercial conversations and interactions. /ph3Experience /h3p0-2 years /ph3Education /h3pBachelor's degree or equivalent experience /ph3Functional / Technical Skills /h3ulliProficiency in English and Italian (written and spoken) /liliStrong communicator /liliBasic knowledge of sales techniques /liliSome account management experience preferred /li /ulh3Role Expectations /h3ulliBegin developing relationships with customers or their account team, including key buyers and decision-makers. /liliAssist in creating opportunities (e.g., progress meetings, fact‑finding/exploratory meetings) to build the customer account. /liliDevelop understanding of customer business issues through appropriate organization channels. /liliRecommend products, services, and insights that meet customer needs. /liliComplete basic account plans outlining tactics to acquire and/or maintain business. /liliAcquire a basic understanding of how the department operates and fits into the larger organization. /liliDevelop awareness of policies, practices, trends, and information—including competitor information—that impact the organization and its customers. /liliUnderstand the financial impact of decisions and solutions on the organization and its customers. /liliGuide accounts to valuable insights and present insights that benefit account and organization. /liliGather data and information on potential ideas and solutions to address business needs. /liliDocument components of a business case for change at the direction of more senior colleagues. /liliDevelop a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers. /liliLearn when to partner with legal resources to modify or adjust standard contract terms. /liliLearn the contract negotiation process and how to complete contractual arrangements. /liliExchange simple information in straightforward situations to gain support from others. /liliProactively seek help from a manager when needed to address areas of difference and ensure agreements among all parties. /liliAssist in conducting straightforward cost, benefit, and risk analyses of possible solutions and their implications. /liliIdentify key stakeholders in decision-making for the account. /liliDevelop understanding of standard offerings and major areas of expertise. /liliBuild a working knowledge of products, technologies, and offerings within scope of responsibility. /liliDevelop a broad understanding of competitors’ standard products and services. /liliUnderstand the value and application of products, technologies, and offerings to accounts and organization. /liliDevelop basic understanding of customer industry and competitive market and use the company’s tools to access market‑specific information and insight. /liliAttend meetings with customers to understand needs and expectations. /liliLearn metrics to assess performance of products, services, and solutions against customer needs and expectations. /liliDevelop key value proposition statements, case studies, or use proof points to demonstrate the value of the company’s products, services, and solutions. /li /ulh3Compensation /h3pIn Madrid, total cash range is €36,000 to €50,500 with potential to reach €57,500 based on performance. In Prague, total cash range is Kč731,000 to Kč1,023,500 with potential to reach Kč1,169,500. /ph3Accommodation Requests /h3pIf you need assistance with the application or recruiting process due to a disability, please reach out to our Recruiting Accommodations Team. /ph3EEO Statement /h3pExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age. /p /p #J-18808-Ljbffr