CUSTOMER SERVICE CON CATALÁN E INGLÉS - IMAN TEMPORING ETT

We are Impress. We believe everyone deserves a smile they’ll love. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases. We are looking for an enthusiastic Patient Care Team Leader who will be an important part of a hard-working, fast-growing team. This is your opportunity to experience a #1 health-tech scale-up where both your work and your results are highly tangible and matter to the business. What we offer: • International team! You will work with people from all over the World, at our Barcelona headquarters in the Eixample district (Barcelona). 🌍, • Real growth opportunities. 📈, • Part-time schedule (30h/week, shifts from 03.00PM to 09.00PM). 😊, • Teeth aligner and whitening team benefits. 👨 ⚕️, • We are an inclusive company. 🌈 Responsibilities: • Lead, coach, and develop a team of Patient Care Specialists., • Monitor and improve team performance through KPIs and feedback sessions., • Ensure high-quality patient interactions across multiple communication channels., • Optimize workflows and processes to enhance efficiency., • Handle escalations and provide solutions for complex patient cases., • Collaborate with other departments (Sales, Operations, Clinical teams) to ensure seamless patient care., • Support hiring, onboarding, and training of new team members. Requirements • +2 years of experience leading a team in a similar position within Customer Service working in an international environment., • Fluent in English & one other language (French, German, Italian, Dutch, etc.)., • You are recognized for your team spirit, your interpersonal and writing skills, • A proactive attitude and inclusive behaviour. The position is 100% on-site, we're looking for someone who's based in Barcelona (or nearby to the city). At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.

We are Impress. We believe everyone deserves a smile they’ll love. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases. We are looking for an enthusiastic Patient Care Team Leader who will be an important part of a hard-working, fast-growing team. This is your opportunity to experience a #1 health-tech scale-up where both your work and your results are highly tangible and matter to the business. What we offer: • Internacional team! You will work with people from all over the World, at our Barcelona headquarter in the Eixample district (Barcelona). 🌍, • Real growth opportunities. 📈, • Flexible schedule (40h/week). 😊, • Teeth aligner and whitening team benefits. 👨 ⚕️, • We are an inclusive company. 🌈 Responsibilities: • Lead, coach, and develop a team of Patient Care Specialists., • Monitor and improve team performance through KPIs and feedback sessions., • Ensure high-quality patient interactions across multiple communication channels., • Optimize workflows and processes to enhance efficiency., • Handle escalations and provide solutions for complex patient cases., • Collaborate with other departments (Sales, Operations, Clinical teams) to ensure seamless patient care., • Support hiring, onboarding, and training of new team members. Requirements • +2 years of experience leading a team in a similar position within Customer Service working in an international environment., • Fluent in English & one other language (French, German, Italian, Dutch, etc.)., • You are recognized for your team spirit, your interpersonal and writing skills, • A proactive attitude and inclusive behaviour. The position is 100% on-site, we're looking for someone who's based in Barcelona (or nearby to the city). At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.

Join our dynamic team in vibrant Barcelona and work on an exciting project focused on Digital Marketing Ads — a game-changing tool for businesses everywhere! This role is tailored for individuals who can navigate the complexities of the German market, onboarding and engaging with companies with high potential, possible future unicorns, in a tech-focused environment. You will be instrumental in building strong relationships, driving product adoption, minimizing churn, and identifying opportunities for growth and advocacy within our customer base. Key Responsibilities As a trusted advisor, you will: • Onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement., • Promote Google Products., • Detect and understand customer’s objectives and offer adapted solutions for their needs., • Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability., • Be responsible for increasing spend and campaign upselling., • Create, maintain, and update a customer database with complete information. Requirements Essential Qualifications & Experience • Education: BA/BS degree OR equivalent work experience (MA/MSc in Marketing or Communications preferred)., • Language Skills: C2 level proficiency in both German and English., • Experience: 2 years of experience in sales and/or marketing, with previous client-facing experience, particularly in high-stakes environments (preferably)., • Demonstrated ability to work independently and consistently deliver impactful results., • Strong experience managing customer relationships and improving CRM systems for business outcomes., • Regularly integrate AI tools into workflows and interpret insights to personalize outreach., • Excellent communication skills, able to clearly and persuasively explain complex ideas to diverse audiences., • Thrive in a goal-oriented environment and contribute actively to team success., • Strong written and verbal presentation skills., • Self-motivated and proactive, with a confident and determined mindset., • Solid business acumen with the ability to analyze market trends and support strategic decisions. Specialized Skills for the German Market • Market Understanding: Clear understanding of the German market, including cultural nuances and business practices., • Strategic Thinking: Capability to identify and target companies with growth potential., • Problem-Solving: Complex problem-solving skills to navigate challenging contexts., • Analytical Skills: Proficiency in analyzing market trends and customer data., • German Cultural Awareness: Understanding the business etiquette and cultural nuances of the region to build rapport and trust., • Regulatory Knowledge: Awareness of local regulations, especially regarding data privacy (e.g., GDPR), to ensure compliance in all outreach activities and tailor strategies to address the client’s high focus on data protection., • Stakeholder Management: Ability to manage complex stakeholder structures and engage with multiple agencies or sceptic customers., • Demonstrate a strong understanding of the existing digital marketing ecosystem in German regions and be able to position Google Ads as a valuable solution. Benefits We offer a competitive package designed to support your success and well-being, including: • Relocation Support: Comprehensive assistance including 1 month of studio apartment, financial stipend, and flight tickets to Barcelona., • Private Health Insurance., • Continuous skill development and certifications., • Clear career growth opportunities supported by coaches and a motivating team environment., • Engaging workplace with contests and a dynamic business casual culture., • Prime office location at the World Trade Center, Barcelona, surrounded by the sea. Diversity, Equity & Inclusion We are home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

En Monday estamos buscando Account Manager para unirse a nuestro equipo en Barcelona 🚀 Si eres una persona orientada a resultados, con pasión por las ventas y te ilusiona formar parte de un proyecto como este, puede que seas la persona que estamos buscando. Sigue leyendo para descubrirlo 🙂 ¿De qué va el puesto? Como Account Manager en Monday, tu misión será fidelizar a los clientes y construir relaciones sólidas a largo plazo que impulsen el crecimiento del negocio en los 6 centros de Barcelona. Además, te encargarás de generar nuevas oportunidades mediante la venta de renovaciones, ampliaciones de contrato y servicios extra, contribuyendo a maximizar el revenue y a mantener los 6 centros en su máxima ocupación. ¿Qué perfil buscamos? • 3-5 años de experiencia en ventas B2B, preferiblemente en sectores similares, real estate, flex u hospitality., • Experiencia ejecutando estrategias para desarrollar negocio y cerrar ventas con clientes corporativos., • Orientación a resultados, habituad@ a trabajar por objetivos de venta y KPIs, • Habilidad para negociar, demostrando destreza para cerrar acuerdos con clientes de alto nivel, • Habituad@ a trabajar con CRM y herramientas de gestión de ventas (Pipedrive & Asana). Habilidades organizativas excepcionales., • Dominio de idiomas: Catalán, Castellano e Inglés., • Valorable Licenciatura en Administración de Empresas, Marketing, Ventas o afines. Vale y… ¿Qué haré yo? A) Gestión de la cartera de clientes asignada: • Realizar reuniones con las cuentas asignadas siguiendo rigurosamente cada etapa definida en la Customer Journey., • Diseñar y ejecutar planes y estrategias para fidelizar a los clientes existentes ofreciendo soluciones adaptadas a sus necesidades., • Resolver problemas contractuales, asegurando la satisfacción del cliente y manteniendo una relación comercial sólida., • Asegurar el cumplimiento de los acuerdos comerciales pactados., • Crear y liderar iniciativas que fomenten sinergias entre las cuentas asignadas., • Participar en los eventos de los clientes asignados., • Revisar procesos administrativos de las cuentas asignadas. B) Venta de renovaciones, ampliaciones de acuerdos comerciales y comercialización de servicios extras: • Analizar el uso de los espacios y servicios contratados, para identificar nuevas oportunidades de negocio., • Diseñar y presentar propuestas de renovación o ampliación de servicios según el crecimiento potencial de las empresas clientes., • Negociar términos y condiciones para la renovaciones o ampliación de contratos y venta de servicios extras., • Cerrar acuerdos comerciales para renovaciones, ampliaciones de contratos y venta de servicios adicionales, • Cross selling: venta de servicios adicionales (papelería, merchandising, packs de café y, batch cooking, parking, mobiliario, material de oficina, meeting rooms, etc) C) Otros procesos comerciales: • Gestión Onboarding & Offboarding de private office., • Coordinación con el resto de departamentos (Experience, Finance & Facilities) ¿Y qué ofrecemos? Contrato indefinido con retribución fija + plan de incentivos. Jornada completa de 40 horas semanales, de lunes a viernes, con flexibilidad horaria (Time Flex): entrada entre 8:00 y 9:30 h y salida entre 17:00 y 18:30 h, además de viernes intensivos de 8:00 a 15:00 h (Short Friday). Paquete de beneficios: • Ticket restaurant de 110 € al mes, • Retribución flexible (transporte y seguro médico privado), • Día libre por tu cumpleaños 🎉, • Programa de referidos, • Acceso a nuestros gimnasio y a las actividades dirigidas 🏋️ Posibilidad real de crecimiento y desarrollo profesional dentro de Monday, trabajando en las mejores oficinas de Barcelona, en cualquiera de nuestros centros, con espacios comunes amplios, grandes terrazas y vistas al mar 🌴🌊 ¡Contamos contigo para darle la vuelta a los lunes! #MondayStateOfMind