Customer Service Specialist (French market) | Hybrid - Eurofirms - Barcelona
4 hours ago•107 views
We are looking for a Customer Service Specialist with French to join a leading global provider of Business Process Outsourcing (BPO) solutions, supporting complex business processes for international clients.
In this role, you will be responsible for delivering outstanding customer support, ensuring high levels of customer satisfaction, handling customer interactions professionally, and contributing to an exceptional overall customer experience.
Key Responsibilities
· Provide high-quality customer support via phone, email, and other communication channels.
· Resolve customer queries efficiently and professionally.
· Maintain excellent communication and phone etiquette.
· Identify customer needs and offer appropriate solutions.
· Ensure a positive and seamless customer experience at every touchpoint.
· Continuously learn and adapt to new processes and products.
Requirements
· Previous experience in customer service, customer support, or a customer-facing role is an advantage.
· Excellent communication and interpersonal skills.
· Strong telephone and customer handling skills.
· Good problem-solving abilities and a proactive mindset.
· Quick learner with the ability to adapt to new systems and processes.
Languages
· French: Native/C2 level
· English: C1 level or higher
· Spanish: C1 level or higher
Location
📍 Hybrid position. You are expected to go the office 5 days a month (Nou Barris, 08016)
Working Hours
🕒 39 hours per week
Monday to Sunday
Rotating shifts between 16:00 and 00:00
Contract
✅ 4-month temporary contract, with the opportunity to transition to a permanent contract directly with the company.
Salary: 21k – 23k
Interviews today
- Experience
- Required
- Languages
- English – Advanced
French – Advanced
Spanish – Advanced
- Employment
- Full-time
- Schedule
- Monday- Sunday 16h-00h
- Salary
- €21,000 – €23,000 yearly
RRHH • 51-250 Employees
Hiring on JOB TODAY since February, 2017
1ª empresa nacional de RRHH. Eurofirms es una compañía gestionada por valores, donde las personas son el centro de todo. Con una red de 95 oficinas en España y Portugal, actuamos bajo un marco de transparencia, responsabilidad y respeto
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