General Manager

Company Overview Welcome to Làlia, a private members club in the heart of Palma’s old town, Mallorca. Làlia is a dynamic creative hub designed for Mallorca-based thinkers and creators, offering elegant spaces for work, wellness, and social connections. Role Overview We are seeking an enthusiastic and professional Front Desk Receptionist to be the face of Làlia, ensuring every member feels valued, informed, and part of our vibrant community. This is a full-time, on-site position based in Palma. The ideal candidate will embody our brand values, build meaningful connections with members, and serve as a central point of information. From managing bookings to highlighting Làlia’s unique events and experiences, this role demands a proactive and detail-oriented individual who thrives on delivering exceptional service. Key Responsibilities - Represent Làlia with professionalism, warmth, and a deep understanding of our brand values. - Build strong relationships with members, ensuring they feel valued and engaged within the community. - Provide up-to-date information on club activities, events, and amenities, ensuring members are always informed. - Manage all member bookings, including reservations for events, facilities, and dining, and confirm these on the day of the event. - Ensure booking details are communicated promptly to relevant stakeholders. - Collaborate with the team to ensure smooth daily operations, particularly during events. - Stay current with local happenings to offer tailored recommendations for dining, cultural events, and attractions in Palma. - Maintaining a welcoming reception area. Qualifications - Exceptional communication, customer service, and interpersonal skills. - Proven experience in a similar role, ideally within hospitality, events, marketing, or customer service. - Strong organizational and administrative abilities with keen attention to detail. - Proficiency in MS Office, booking systems, and basic computer skills. - Familiarity with members clubs or luxury hospitality environments is highly advantageous. - Fluent in English; additional languages are a plus. - A proactive, can-do attitude with the ability to multitask effectively. Work Schedule Shifts vary from Monday to Saturday, with availability required for evenings, nights, weekends, holidays, and both opening and closing duties. Compensation Salary is based on the hospitality agreement.

Vous êtes passionné par le monde des applications mobiles et avez envie de faire partie d'une aventure entrepreneuriale stimulante ? Rejoignez notre nouvelle startup et contribuez à créer une expérience unique pour nos utilisateurs Nous recherchons : Un(e) Community Manager motivé(e), créatif(ve) et dynamique, désireux(se) de participer à une belle expérience professionnelle et humaine. Vous serez responsable de l’animation de nos réseaux sociaux, de la création de contenu engageant et de la gestion de notre communauté en ligne. Vos missions : - Animer et fédérer notre communauté sur les différentes plateformes sociales (Instagram, Facebook, Twitter, etc.) - Créer et publier du contenu attrayant et pertinent en lien avec notre application - Interagir avec les utilisateurs, répondre à leurs questions et recueillir leurs retours - Suivre les tendances du marché et les besoins de notre audience - Collaborer avec l’équipe pour élaborer des stratégies de communication impactantes Profil recherché : - Passionné(e) par les nouvelles technologies et l’univers des applications mobiles - Excellentes compétences en communication écrite et verbale - Créativité et capacité à proposer des idées originales - Expérience dans le management des réseaux sociaux (stage ou précédent emploi) - Autonomie, proactivité et esprit d’équipe

Employment Type: Full-Time We’re looking for an enthusiastic and experienced Café Manager/Barista to join our dynamic team and lead by example in both coffee craft and café operations. Job Overview: The Café Manager/Barista will play a key role in overseeing the day-to-day operations of the café while also working as an expert barista. This role requires a hands-on leader who is passionate about coffee, customer service, and team management. You’ll be responsible for ensuring smooth daily operations, maintaining high standards of quality, and creating a positive and fun environment for both customers and staff. Responsibilities: Café Management 1. Oversee daily operations, ensuring efficiency and maintaining a high standard of service. 2. Lead and manage a small team of baristas, kitchen staff, and front-of-house personnel. 3. Handle scheduling, shift planning, and staffing to ensure optimal coverage during peak hours. 4. Manage inventory and ordering, ensuring stock levels of coffee, food, and supplies are maintained. 5. Oversee cash handling, daily financials, and end-of-day reports. 6. Ensure compliance with health, safety, and hygiene regulations. 7. Build and maintain relationships with suppliers and vendors. Barista Duties 1. Prepare and serve high-quality espresso drinks, including specialty coffees, teas, and other beverages. 2. Demonstrate an understanding of coffee beans, brewing methods, and equipment. 3. Ensure consistency and quality in every cup, maintaining our café's reputation for excellence. 4. Engage with customers in a friendly, welcoming manner and create a warm, vibrant café atmosphere. 5. Train and mentor new baristas on coffee-making techniques and customer service best practices. Key Qualifications: Experience - At least 2+ years of experience in a managerial role within a café or hospitality setting, with strong barista skills (latte art). Coffee Expertise - Proven experience as a barista with knowledge of specialty coffee, equipment maintenance, and coffee brewing techniques. Leadership Skills - Ability to manage and motivate a diverse team in a fast-paced environment. Organizational Skills - Strong multitasking, problem-solving, and time-management skills. Customer Service - A passion for providing excellent customer service and creating an inviting café experience. Language - Fluency in both English and Spanish is required. Additional languages are a plus. Cultural Fit - A love for Palma’s vibrant culture and a desire to connect with both locals and international visitors. What We Offer: 1. Competitive salary based on experience. 2. Opportunity to work in a lively, creative environment. 3. Free coffee and meals during shifts. 4. Ongoing barista training and professional development. 5. Flexible working hours. If you’re passionate about coffee, love leading a team, and thrive in a vibrant, fast-paced environment, we’d love to hear from you! To apply, please send your CV and a brief cover letter outlining your relevant experience and why you’d be a great fit for this role. This job description balances management responsibilities with barista skills, reflecting the dual role's demands in a busy café setting in Palma.

se necesita persona con experiencia en sala y barra para direccionar nuestros equipos