Prácticas en Recepción - Hotel Hesperia Mallorca - Hosco - Palma

🚀 We are growing! Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone 📩💬📞. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally 🔎. What we are looking for: • Excellent communication skills., • C1 Azerbaijani, both written and spoken., • Advanced English, both written and spoken., • Previous experience in customer service or a related field., • A customer-oriented mindset., • Good typing and computer skills, including MS Office., • Experience with CRM systems., • Strong attention to detail and accuracy., • The ability to work independently as well as in a team., • High school education. What you can expect from us: • Salary: €1,789.53 gross per month 💰., • Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday., • Monthly performance-based bonuses., • A convenient office location close to bus stations and the metro., • Fully paid training and onboarding to help you succeed from day one 🎓., • Continuous learning and development through Concentrix University., • Career growth support through professional development programs 📈., • Health and wellbeing initiatives., • Relocation support if needed, including accommodation and travel expenses ✈️., • Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more 🎁., • A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you ✨

¡Únete al equipo líder de Tiendas Propias Orange! Buscamos un/a Asesor/a Comercial apasionado/a por la tecnología, que quiera crecer profesionalmente y alcanzar un alto potencial de ingresos gracias a un salario fijo y comisiones. ¿Te atreves a estar en primera línea y convertirte en motor del cambio? Qué te ofrecemos: • Recibirás formación continua oficial de Orange sobre productos (Fibra, 5G, IOT) y técnicas avanzadas de venta consultiva. Ofrecemos un claro plan de carrera., • Salario fijo y variable por comisiones, • Teléfono de Empresa, • Beneficios sociales., • Contrato indefinido Tus funciones serían: • Atender, asesorar, y vender al cliente servicios y productos de la compañía de manera personalizada, identificando sus necesidades, • Gestionar el proceso completo de venta, desde la acogida hasta el cierre y posterior fidelización, garantizando una experiencia de cliente excelente, • Captar nuevos clientes y mantener una cartera activa, • Cumplir los objetivos comerciales individuales y de equipo establecidos por la Compañía, • Promocionar campañas, ofertas y nuevos productos lanzados por Orange., • Actualizarse de forma continua sobre productos, tarifas, promociones y procedimientos internos, • Cumplir con las políticas comerciales, de calidad y protección de datos establecidas por la empresa Trabajarás en un entorno dinámico y de alto rendimiento, formando parte de un equipo consolidado de 270 personas. Nuestras Tiendas Propias son el motor de innovación de MASORANGE Si te interesa esta oportunidad laboral y quieres unirte a nuestro proyecto, inscríbete en la oferta y nos pondremos en contacto contigo lo antes posible. Características de la vacante: • Jornada completa: 40 horas, • Turnos rotativos. Mañanas, tardes y partidos (rotativos)., • Salario fijo + % variable, • La tienda se encuentra en la zona centro de la ciudad, a pie de calle.

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game‑changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard‑to‑reach high‑value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech‑driven, with a customer‑first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to move fast, dream big and make the difference every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our global approach, local touch mentality. Working as part of a high‑performing, collaborative commercial team, you will continually enhance the competitiveness and availability for sale of the product across an assigned portfolio of hotels to optimize overall performance. You will use strong analytical skills, commercial acumen and exceptional supplier‑relationship management to ensure our product remains competitive, profitable and aligned with market demand. Responsibilities: • Renegotiate contracting conditions with our hotel suppliers to maximize availability, offers, best available rates, and load commercial conditions with the highest level of system expertise., • Apply targeted commercial actions on the product, using company dashboards and data insights to prioritize opportunities and drive performance., • Obtain new offers and additional availability from suppliers, ensuring they are correctly and promptly loaded into the system., • Partner closely with the Contracting Manager to ensure strong collaboration, sharing insights, strategies and working efficiently to achieve joint objectives., • Proactively manage daily contact with assigned hotel suppliers, building strong commercial relationships and ensuring ongoing alignment. Skillset and Experience Required • Experience working with suppliers in a commercial, product, contracting or revenue‑related role within the travel or hospitality industry., • Strong analytical skills with the ability to interpret data, prioritize actions and drive commercial decisions., • High level of system proficiency, ideally with experience in product loading or hotel distribution platforms., • Excellent communication and negotiation skills, with the ability to build trusted supplier relationships., • Proactive, detail‑oriented and comfortable working in a fast‑paced environment., • Strong collaboration skills and ability to work cross‑functionally with internal commercial teams., • A problem‑solver with a continuous improvement mindset., • Fluency in English; additional languages are an advantage. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Tu Talento, Nuestra Tecnología Imagina un lugar donde tus ideas no solo son bienvenidas, sino que son el motor que impulsa nuestra evolución . En nuestra empresa, te invitamos a ser arquitect@ de tu propio éxito, explorando proyectos innovadores y desafiando constantemente tus límites, con una propuesta de valor alrededor del Workplace (Communication Services, IT Services, Printing Services) y de la Digitalización de Procesos (IT Consulting, Application Integration, Hyperautomation), todo bajo un marco de Hybrid Infrastructure (Datacenter, Cloud, Storage, Backup) No es solo un trabajo, es una aventura de descubrimiento y aprendizaje continuo . Aquí, cada día es una oportunidad para aprender algo nuevo, colaborar con l@s mejores y ser parte de algo realmente extraordinario. Además, en nuestra cultura laboral, la diversidad y la inclusión son pilares fundamentales. Valoramos las voces únicas y celebramos la riqueza que aportan a nuestro equipo . Junt@s, estamos construyendo un entorno donde todos prosperamos . Como Account Manager en nuestro equipo de venta directa en Palma, serás un pilar fundamental para el crecimiento y la satisfacción de nuestros clientes. Tus responsabilidades incluirán: Gestión de cartera de clientes : Trabajarás con una cartera mixta de clientes y prospectos en el área de Palma de Mallorca (pymes). Visitas a clientes : Establecerás relaciones sólidas y duraderas. Evaluación de necesidades : Identificarás las necesidades de los clientes y propondrás soluciones efectivas. Venta de productos y servicios : Impulsarás las soluciones de nuestro portafolio en la venta de soluciones de impresión, servicios de comunicación e IT. Calidad del servicio : Velarás por la satisfacción y calidad del servicio ofrecido, desde las propuestas técnicas y económicas hasta la logística del mismo. ¿Qué necesitas? Residir en la provincia. Formación específica en informática (valorada). Experiencia mínima de 2 años en funciones comerciales y prospección. Vehículo propio. Inglés medio (valorado). ¿Qué ofrecemos? Crecimiento profesional : Incorporación al equipo de venta directa de Ricoh, compartiendo experiencias y mejores prácticas con compañeros en un entorno colaborativo. Por supuesto, te ofrecemos contrato indefinido, además de un plan de formación y carrera adaptado a tus expectativas. Equilibrio trabajo-vida : Disfruta de teletrabajo y una jornada intensiva durante más de dos meses en verano, los viernes, los pre-festivos y la tarde de tu cumpleaños, para que la celebres cómo se merece. Excelente clima laboral : Nos encanta celebrar nuestros éxitos como una gran familia. No te pierdas nuestras fiestas de Navidad, Summer Party y otros eventos solidarios y deportivos. ¡Incluso tenemos una banda y DJ que siempre nos animan con la mejor música! Retribución flexible : Con Ricoh Flex, puedes adaptar tu retribución a tus necesidades. Encuentra beneficios como formación, salud, transporte, restaurantes, guardería y más, además de disfrutar de descuentos en nuestro Ricoh Club.

Actuar como responsable principal de una cartera de clientes, coordinando de forma autónoma las gestiones diarias y los encargos recurrentes, tomando decisiones operativas y recomendaciones para el cliente con el apoyo técnico del equipo fiscal y legal. Garantizar una atención de alto nivel, con visión 360° del expediente y enfoque en calidad, cumplimiento y eficiencia. • Gestión integral de una cartera de clientes, principalmente de habla alemana, asegurando una atención cercana, eficiente y orientada a la fidelización. Coordinación transversal con los distintos departamentos internos (fiscal, contable, mercantil, legal y administración) para ofrecer un servicio completo y alineado con las necesidades del cliente. Asesoramiento operativo a clientes, identificando necesidades y proponiendo soluciones prácticas con el respaldo del equipo técnico especializado. Gestión y supervisión de procesos mercantiles, incluyendo constitución de sociedades, cambios societarios, actas, poderes y demás trámites corporativos. Preparación, organización y liderazgo de reuniones con clientes, actuando como punto de referencia y garantizando una comunicación clara y profesional. Elaboración de presupuestos, seguimiento económico de cuentas y control de facturación, velando por la rentabilidad y la correcta gestión financiera de cada cliente., • Garantizar claridad y coherencia en la comunicación con el cliente (traducción de lo técnico a lo práctico). Asegurar una gestión documental excelente y trazabilidad completa del expediente. Identificar riesgos (plazos, documentación incompleta, incoherencias contables, incidencias recurrentes) y proponer acciones preventivas. Trabajar de forma altamente autónoma en casi todos los ámbitos del rol, coordinándose con fiscal/legal para aspectos técnicos o decisiones de mayor impacto con el/la responsable del equipo., • Formación: FP / Grado (ADE, economía, finanzas, derecho, administración o similar). Se valorará formación complementaria en contabilidad, mercantil y en gestión de clientes. Experiencia: Mínimo 3-4 años en un puesto similar Idiomas: Alemán nativo o muy avanzado, Español profesional, Inglés valorable, • Contrato indefinido Salario acorde a la experiencia Pertenencia a un equipo profesional, interdisciplinario e internacional Plan de formación orientado a las necesidades de proyectos y clientes Horario flexible de entrada y salida Modelo de trabajo híbrido(hasta el 30% de la jornada)

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The role of the Account Optimization Manager reports to the Area Manager and is responsible, alongside the Account Manager, for developing and establishing strong relationships with hotel partners ensuring they have a clear understanding of our value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via consultative approach with partners is a crucial aspect of Account Optimization Manager’s role in their portfolio management. This role is mainly responsible for maximising and optimising our partner´s revenue, profitability and occupancy through strategic inventory management (tactical offers and campaigns, availability management, maintain the differentiation and competitive position in the marketplace, identify key opportunities via comprehensive analysis on market demand, competition and client/market trends and behaviours, always aligned with the company goals and objectives to meet or exceed commercial targets. Position requirements: · Market Analysis and Competitive Intelligence: Assess the competitive landscape, identify trends, and understand partner needs to inform strategic decision-making. · Relationship Management and Partnership Building: Build strong relationships with partners, represent HBX values, and tailor solutions to meet their specific needs. · Commercial Acumen and Negotiation Skills: Master the negotiation process, structure optimal commercial agreements, and optimize the use of Hotelbeds' tools and technology to drive business growth. · Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals. · Data Analysis and Insights: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement. · Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals. Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges. Experience • Few years experience in commercial roles with direct contact with customers, • Previous experience in negotiation with customers, • Excellent in English spoken and written, • Account planning, • Account Optimization, • Data into insights Qualifications • Excellent communication skills, in the local Language and English, • Excellent interpersonal skills and strong cultural versatility and empathy, • Passionate about customer satisfaction, with a personal commitment to organizational excellence, • High values and high standards of personal integrity At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The role of the Account Optimization Manager reports to the Area Manager and is responsible, alongside the Account Manager, for developing and establishing strong relationships with hotel partners ensuring they have a clear understanding of our value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via consultative approach with partners is a crucial aspect of Account Optimization Manager’s role in their portfolio management. This role is mainly responsible for maximising and optimising our partner´s revenue, profitability and occupancy through strategic inventory management (tactical offers and campaigns, availability management, maintain the differentiation and competitive position in the marketplace, identify key opportunities via comprehensive analysis on market demand, competition and client/market trends and behaviours, always aligned with the company goals and objectives to meet or exceed commercial targets. Position requirements: · Market Analysis and Competitive Intelligence: Assess the competitive landscape, identify trends, and understand partner needs to inform strategic decision-making. · Relationship Management and Partnership Building: Build strong relationships with partners, represent HBX values, and tailor solutions to meet their specific needs. · Commercial Acumen and Negotiation Skills: Master the negotiation process, structure optimal commercial agreements, and optimize the use of Hotelbeds' tools and technology to drive business growth. · Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals. · Data Analysis and Insights: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement. · Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals. Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges. Experience • Few years experience in commercial roles with direct contact with customers, • Previous experience in negotiation with customers, • Excellent in English spoken and written, • Account planning, • Account Optimization, • Data into insights Qualifications • Excellent communication skills, in the local Language and English, • Excellent interpersonal skills and strong cultural versatility and empathy, • Passionate about customer satisfaction, with a personal commitment to organizational excellence, • High values and high standards of personal integrity At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.