Reservations Department Internship - Hosco - Barcelona

Desde CATALONIA HOTELS & RESORTS precisamos incorporar CAMAREROS/AS DE PISOS / para trabajar en nuestros hoteles de MADRID Las principales tareas a desarrollar son las siguientes: Reponer los minibares: detectar productos consumidos y anotarlos en la hoja de facturación. Revisar sus caducidades. Anotar las averías en la hoja de control para informar a la Gobernanta. Entregar los objetos olvidados por los clientes a la Gobernanta. Bajar la ropa de los clientes a la lavandería. Transporte de los carros con ropa y sábanas por el hotel. REQUISITOS Experiencia en posición similar. Organización y ganas de trabajar. SE OFRECE Contrato de 30h semanales en turno de mañanas principalmente Salario competitivo.

¡Forma parte de la familia del Hotel La Zambra y descubre un lugar donde trabajar se convierte en una experiencia única! ¿Te apasiona la hostelería y buscas una oportunidad donde puedas crecer profesionalmente mientras disfrutas de un entorno idílico? En La Zambra no solo trabajamos, ¡vivimos la experiencia de crear momentos inolvidables para nuestros huéspedes! Y todo con carácter muy andaluz. Descripción del Hotel: Una ubicación y una historia que enamora. La Zambra Hotel 5* GL. situado en una colina entre dos campos de golf de 18 hoyos en la urbanización Mijas Golf, es un remanso de paz, tranquilidad y privacidad para sus huéspedes. Este hotel, anteriormente conocido como Byblos, fue inaugurado en 1984 y se convirtió en el hotel predilecto de la élite durante los años 90. En Septiembre 2022 ha vuelto a abrir sus puertas tras una reforma integral para brindar a sus clientes la autentica experiencia Andaluza. Cuenta con 196 habitaciones, todas ellas con terraza y vistas al campo de golf o las montañas. Bajo la marca Unbound Collection de Hyatt este hotel ofrece 4 restaurantes,2 pistas de tenis y 1 de paddle, gimnasio, centro de wellness con spa y centro de reuniones. También cuenta con área infantil, tres piscinas y acceso a los campos de golf. Actualmente, tenemos una vacante para el puesto de SALES MANAGER, más en concreto especializado/a en el segmento MICE. Para esta posición, buscamos a una persona flexible, con don de gentes y empatía natural, altamente orientada a resultados y con mentalidad estratégica. Además, debe tener alta capacidad de adaptación y debe estar acostumbrado/a a moverse en entornos exigentes y con altos estándares de calidad. Sus funciones principales serían: Identificar, prospectar y desarrollar nuevas oportunidades de negocio en el segmento MICE. Realizar visitas comerciales periódicas a clientes clave y potenciales clientes. Representar al hotel en ferias, workshops, roadshows y eventos del sector. Coordinar visitas de inspección (site inspections) para clientes potenciales. Elaborar informes de actividad comercial, pipeline y producción. Alcanzar y superar los objetivos de ingresos y conversión establecidos al segmento MICE. Identificar oportunidades de upselling y cross-selling en alojamiento, espacios para reuniones, restauración, wellness y experiencias. Analizar regularmente el posicionamiento competitivo del hotel y las tendencias del mercado. Contribuir al crecimiento de la cuota de mercado del hotel en el segmento MICE. Liderar, supervisar y desarrollar un equipo de 2 Sales executives. Coordinación Interdepartamental ¿Por qué unirte a nuestro equipo? - Ambiente de trabajo excepcional: nuestr@s compañer@s describen el ambiente en la Zambra como cálido, colaborativo y lleno de energía positiva. - Crecimiento y Desarrollo Profesional: En La Zambra, tu crecimiento es nuestro compromiso. - Cultura y valores que importan: valoramos y priorizamos a nuestro equipo. Desde el primer día, sentirás el respaldo de una organización que pone a las personas en primer lugar. ¿Te unes a nuestra aventura? Si eres una persona motivada, comunicativa y responsable, que disfruta de trabajar en equipo y quiere formar parte de un proyecto en constante crecimiento, La Zambra es el lugar perfecto para ti. ¡Te estamos esperando! Requisitos Formación Grado en Turismo, Hospitality Management, Administración de empresas, Marketing o similar. Formación especializada en Ventas, Negociación o Gestión Comercial será valorada positivamente. Experiencia Mínimo 3 años de experiencia en ventas hoteleras enfocadas al segmento MICE. Experiencia demostrable en hoteles de 4 o 5 estrellas. Conocimiento sólido del mercado de reuniones, incentivos y eventos. Experiencia en negociación y gestión de cuentas estratégicas. Idiomas Español e inglés bilingües o nivel profesional avanzado. Se valorarán otros idiomas. Competencias Técnicas Conocimiento de Opera Cloud, Envision o heramientas similares. Dominio avanzado de Microsoft Office. Capacidad para interpretas y analizar datos comerciales y financieros.

Catalonia Hotels & Resorts es una cadena hotelera multinacional. Es una de las principales cadenas hoteleras de nuestro país, contando actualmente con 75 establecimientos situados en más de 20 destinos diferentes y en plena expansión Desde CATALONIA HOTELS & RESORTS estamos en búsqueda de un/a FRIEGAPLATOS (20H) para trabajar en uno de nuestros hoteles del centro de MALAGA FUNCIONES: • Colaborar con la limpieza de los utensilios y material de cocina. • Mantener limpia el área de trabajo. • Dar soporte al equipo de cocina. REQUISITOS: • Proactividad, dinamismo. • Actitud positiva, trabajo en equipo, Iniciativa, orientación a resultados. SE OFRECE: • Jornada 20h semanales (jueves - domingo) • Salario competitivo. • Posibilidades reales de crecimiento dentro de la compañía.

Desde CATALONIA HOTELS & RESORTS precisamos incorporar a un/a TELEFONISTA para trabajar en nuestro hotel RENAISSANCE FIRA, ubicado en Hospitalet de Llobregat (Barcelona). Las funciones principales serán atención al cliente y apoyo al departamento en Recepción y reservas. FUNCIONES Recibir y transferir llamadas telefónicas a los departamentos correspondientes. Proporcionar información básica a clientes, proveedores y visitantes. Registrar mensajes y asegurar su correcta entrega. Realizar tareas administrativas sencillas (archivo, fotocopias, envío de correos, etc.) REQUISITOS • Experiencia en posición similar. • Inglés medio + Otros idiomas valorables. • Orientación al cliente. SE OFRECE • Contrato de 25h semanales. • Incorporación en mayo • Posición totalmente estable • Salario competitivo.

At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Supervisor Step 4: reference check

At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Manager Step 4: reference check

Descripción del empleo Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out. Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation. Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex. Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information. Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality. Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Work together with trust so that colleagues and management meet the goals of the department/Hotel. Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Guest Experience Internship Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 156 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the internship? As Guest Experience intern, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll be supervised by the Guest Experience Manager. Your day-to-day * Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. * Check guests in, provide information on hotel services and room location. * Ensure required identification is taken from guests at check-in in line with local legislative requirements * Answer phones in a prompt and courteous manner. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. * Accommodating general and unique requests. What we need from you * Currently studying a bachelor's degree in hospitality or related field. * Possibility to sign an agreement with your school for at least 4 months preferably. * Previous hotel knowledge and experience in operational departments will be valuable. * Must be fluent in English. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * What to expect from us * Economic compensation. * Uniform and laundry service for the uniform. * Training programmes and access to IHG's training tool. * Meals included on shift. * Cool environment and lots of fun

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.