ServiceNow Support Team Leader
hace 1 día
Barcelona
ServiceNow Support Team Leader TEMP CONTRACT The ServiceNow Support Team Lead will manage the daily operations of the ServiceNow platform, coordinating a team to ensure platform stability, high-quality service delivery, and adherence to SLAs. TWakeMed Careers Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación. KEY RESPONSIBILITIES • Team Leadership & Management: Oversee the ServiceNow support team, including task delegation, performance management, training, and mentoring., • Platform Support & Administration: Lead the troubleshooting of complex platform issues, manage incident resolution, change management, and service request fulfillment., • Technical Guidance & Development: Oversee configuration, customization, and development of ServiceNow modules (ITSM, ITOM, HRSD), ensuring adherence to best practices., • Process Improvement: Drive continuous improvement of ITIL processes, workflows, and automation rules to optimize performance., • Stakeholder Management: Act as the primary point of contact for technical issues, interacting with business units to define requirements and deliver solutions., • Documentation & Reporting: Maintain technical documentation, create performance reports, and monitor KPIs to ensure SLA compliance. REQUIRED SKILLS AND QUALIFICATIONS • A good understanding of ServiceNow administration, development, or support, with a proven track record of leading teams., • Technical Expertise: Strong knowledge of ServiceNow ITSM, ITOM, CMDB, and JavaScript., • Leadership Skills: Experience with Agile methodologies, project management, and mentoring team members. xcskxlj, • Education: Bachelor’s degree in Information Technology or related field.