CITY MANAGER - BARCELONA - W/M
3 days ago
Barcelona
ppWe are looking for a passionate bCity Manager /b with experience in retail to join our amazing team in bBarcelona /b! /p pThe candidate must have exceptional customer service skills, strong leadership capabilities, and a solid understanding of retail operations. Moreover, the candidate has to demonstrate the ability to maximize sales through strong communication skills, knowledge of the industry, and enthusiasm resulting in increased business performance across multiple points of sale. /p pThe candidate has to be able to provide operational management, coaching, and guidance to store teams, ensuring that brand standards, customer experience, and commercial objectives are consistently achieved throughout the city. /p pWhat is more, the candidate will have to achieve budgeted sales plans for the city on a weekly, monthly, and yearly basis. /p pUnder the direction of the Area Manager, you will contribute to the achievement of sales goals and operational excellence across all stores within your scope. /p pAs a true brand ambassador, your main tasks will be the following: /p pb1/ To ensure our customers live a unique The Kooples Experience /b: /p ul liEnsure a consistent and elevated customer experience throughout all locations; /li liSupport store teams in delivering personalized service and expert product knowledge; /li liPromote customer loyalty initiatives and guarantee customer satisfaction; /li liMonitor customer feedback and implement action plans to continuously improve service standards. /li /ul pb2/ To ensure the development of sales performance across your city: /b /p ul liControl and optimize performance indicators through sales analysis (Top, Flop, CR, ATV, UPT ,etc.); /li liMonitor store performance and implement action plans to achieve commercial objectives; /li liManage stock levels, guarantee inventory reliability, and oversee inventory processes; /li liEnsure accurate reporting to management (daily, weekly, and monthly reports); /li liManage and optimize operational and trading budgets within your scope. /li /ul pb3/ Manage, motivate, and develop your store teams /b: /p ul liParticipate in recruitment and talent acquisition processes; /li liEnsure the successful onboarding and training of new employees and managers; /li liManage sales goals and performance on a daily basis (individual objectives, challenges, incentives, etc.); /li liGuarantee the development of employees’ skills through regular assessments, coaching, and succession planning; /li liFoster a positive, high-performance culture across storesb. /b /li /ul pb4/ Ensure the optimal functioning of all points of sale within your city /b: /p ul liOversee scheduling, workforce planning, and store organization; /li liEnsure visual merchandising standards are implemented according to company guidelines; /li liMonitor compliance with operational procedures and brand standards; /li liEnsure the smooth day-to-day running of all stores and proactively address operational challenges; /li liAct as the key liaison between headquarters and store teams to ensure effectiv communication and execution of company initiatives. /li /ul h3Profil /h3 ul liYou have solid experience in retail management, ideally in a multi-store or city management role within the retail or premium/luxury sector. /li liYou are a field-oriented leader, able to operate across points of sale with strong visibility on day-to-day operations. /li liWith a strong commercial mindset, you are results-driven and focused on delivering and exceeding sales targets across your city. /li liYou have a strong analytical approach, with the ability to monitor KPIs. /li liYou are enthusiastic about fashion and retail, with strong product awareness and a solid understanding of market trends and customer expectations. /li liYou demonstrate excellent communication skills, enabling effective coordination between store teams and HQ. /li liYou are proficient with Microsoft Office (Excel, PowerPoint, Word) and comfortable working with retail performance tools and reporting systems. /li /ul /p #J-18808-Ljbffr