Ayudante de Camarero/a
14 days ago
Barri Gotic, Barcelona
he place… Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. Main Duties • Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members., • Maintain a spotless, pristine work environment, • Provides service to and is accountable for an assigned section., • Develop relationships with members in order to provide personalized service., • Polishing cutlery ensuring they are ready for service., • Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc), • Perform opening and closing procedures including but not limited to the set up and break down of stations., • Maintain a spotless and pristine working environment., • Attending regular trainings with front and back of house teams to learn about any menu changes and specials alongside daily tastings., • Wiping down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins., • Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism., • Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members., • Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality., • Supporting the team with any of their needs on an ad-hoc basis., • Learn the table plan and table numbers of your site. MEASURES OF SUCCESS • Positive feedback from member service surveys., • Mystery guest responses., • Member retention., • Overall financial performance of the house., • Punctuality., • Feedback from management team., • Weekly and monthly knowledge tests What We are looking for... • Passion for Food, drink and hospitality, • Strong attention to details, • Excellent customer service, • Fluent in English or Spanish, • Organised and reliable, • Ability to handle feedback to achieve member satisfaction, • Ability to multitask and work in a fast-paced environment, • Ability to understand and follow written and verbal instructions Benefits... • Team meal whilst on shift prepared by our chefs, • Soho Friends Membership, • 50% Team discount on Food & Drink, 7 days a week, • Staff Room Rates, • Birthday Day Off, • Discount on Cowshed products and Soho Home (up to 20%), • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate., • Continuous training to develop yourself personally and professionally, • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
