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At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients---including some of the world's most successful hedge funds, banks, and asset managers---to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are launching a new suite of GenAI and SaaS services, designed specifically for financial professionals. Join a Company that is Powering the Future of Finance with AI RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year's Top 100 Next Unicorns by Viva Technology. RavenPack has launched Bigdata, our Gen-AI platform tailored for finance, which is already being recognized as the #1 platform for powering financial AI agents.European legal working status is required. As IT Support Team Lead, you will be responsible for both the quantity and quality of the business value delivered by IT Support operations. You will ensure team performance, service continuity, delivery planning and sustainable team growth, while staying close to the technology through hands-on escalation handling, systems administration and automation. You will translate operational needs into structured delivery, keep people, priorities, reporting and execution aligned, and create the conditions for reliable service across the business. Act as the senior escalation point for complex incidents and service requests. Administer and maintain core IT systems, identity platforms and endpoint tooling. Perform endpoint, identity and access management tasks (onboarding, offboarding, access reviews). Build and improve automation and scripts to reduce manual effort. Validate that tools, dashboards and integrations work as expected. Contribute to vulnerability remediation and security hygiene across managed endpoints. Plan team capacity, workload and growth; assess capability gaps. Set priorities and oversee bi-weekly sprint and quarterly planning. Mentor, coach and develop engineers through regular 1:1s and touch points. Produce stakeholder and leadership reporting (MBR, QBR, ABR). Manage stakeholder and vendor relationships. Approve or shape changes, projects and execution priorities. Departmental growth, workforce management and recruitment support. Escalation management and removal of blockers to delivery. Change management approval and service management governance. Project planning, approval and delivery accountability. Operational maintenance oversight and delivery governance. Equipment budget planning and assessment of technology utility, adoption and ROI. Clear, consistent communication with stakeholders across the business. Critical thinking: Assesses trade-offs across service, staffing and delivery priorities. 360° business view: Connects operational decisions to broader company needs. Strategic and technical confidence: Guides priorities while remaining credible and hands-on in technical discussions. Hands-on technical depth: Resolves complex escalations and administers core systems directly. Process orientation: Builds repeatable team cadences, controls and review mechanisms. Communication: Reports clearly to stakeholders and aligns the team consistently. Collaboration and negotiation: Balances competing needs across teams, vendors and timelines. Data-driven management: Uses metrics to steer workload, quality and growth planning. Service & Work Management Technologies: Jira Service Management (HDS help desk), Jira, Confluence. How they are used: Ticket handling, queues, SLAs, project tracking, runbooks and documentation. Identity & Access Technologies: Okta SSO, AWS IAM Identity Center, AWS IAM. How they are used: Single sign-on, user lifecycle, access provisioning and reviews. Endpoint Management & Security Technologies: NinjaOne, CrowdStrike Falcon, Google MDM, Vanta. How they are used: Device management, patching, endpoint protection, compliance and vulnerability tracking. Monitoring Technologies: Datadog, Zabbix, NetData, AWS CloudWatch. How they are used: System health, capacity and performance monitoring. Assets & Workstations Technologies: Snipe-IT, Proxmox, WSL / Ubuntu. How they are used: Hardware asset tracking, virtualisation and workstation environment setup. Cloud, Code & Scripting Technologies: AWS (EC2, Secrets Manager), GitLab (merge requests), PowerShell, SSH, Python, Bash. How they are used: Infrastructure support, version-controlled changes and automation. Passwords & Secrets Technologies: Keeper, AWS Secrets Manager. How they are used: Credential management and secure secret storage. People & Business Systems Technologies: HiBob, Lattice, WorkRamp, Microsoft Office. How they are used: HR integration, onboarding/offboarding, licence management and productivity. AI Enablement Technologies: Claude Tag, Rovo ITSupport agent. How they are used: AI-assisted support and secure, auditable agent integrations. Proven experience leading an IT Support or IT Operations team while remaining hands-on. Strong working knowledge of ITSM practices, ideally with Jira Service Management. Experience with identity, endpoint management and security tooling in a cloud‑first environment. Familiarity with AWS and scripting/automation (PowerShell, Python, Bash). Experience with change management, vendor management and stakeholder reporting. Exposure to compliance‑oriented environments (e.g. ISMS, security audits) is a plus. Healthy, well‑managed team workload. Monthly, quarterly and annual business reviews (MBR / QBR / ABR). Growth against annual and quarterly goals and annual business plan progress. Delivery predictability and operational quality trends. Visible balance between leadership responsibilities and hands‑on technical contribution. Business-oriented What we value: Translates between technical and operational needs. What we avoid: Operating only at task level without connecting work to business outcomes. Available, Communicative and Decisive What we value: Available, communicative and decisive. What we avoid: Delaying decisions or leaving priorities ambiguous. Accountable What we value: Accountable for delivery and team growth. What we avoid: Focusing on output while neglecting people development. Mentor, Teacher and Leader by Example What we value: A mentor, teacher and leader who leads by example, including hands‑on. What we avoid: Using authority without coaching or context. Level-headed What we value: Level-headed during arbitration and escalations. What we avoid: Amplifying pressure or confusion during operational conflict. Ownership What we value: Owns outcomes across planning, reporting and execution. What we avoid: Delegating responsibility without maintaining oversight. IT Support is at the heart of how RavenPack works every day. In this role you will shape a reliable, secure and well‑run support function, grow a capable team, and directly influence the tools and practices that keep the business productive, while keeping your technical skills sharp. Growth Opportunity: Join a rapidly growing company with 180+ team members with offices in New York, Madrid, and Marbella, building AI that truly matters for business and finance. Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded. Continuous learning:We provide the support needed to grow within the team. Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision. Hybrid work arrangement:3 days in the office, 2 days remote (post-onboarding). Shuttle bus (Málaga): From Malaga, Fuengirola, La Riviera, and Estepona is available for free from the company. Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr

About The Company Tomorrow University: A Next-Generation University for Impactful Careers Education is the most powerful lever for driving the transition to a sustainable society. That’s why we’ve built a university dedicated to educating and empowering the change‑makers of tomorrow. We offer accredited degree programs designed to equip learners with 21st-century competencies while providing access to a world‑class network of experts to maximize their impact.As a remote‑first institution, we use technology and AI to enable flexible, personalized learning - accessible from anywhere in the world.We are proud to be the first EdTech startup in Europe with a fully state‑recognized university license and to be ranked among the Top 20 EdTech startups globally.Our Inspiration: We believe that transforming education requires rethinking how we teach. At Tomorrow University, we move beyond the traditional, teacher‑centered approach and embrace a student‑centric learning model. Our goal is to equip learners with the essential skills and mindset needed to create global impact, supported by a vast network of change‑makers.Our Mission: At Tomorrow University, we leverage science and technology to enhance learning while fostering a global community for continuous growth and impact. Our students learn by applying their knowledge to real‑world challenges and engaging with world‑class educators, mentors, and partners from around the globe.Be aware that all of our positions are completely Remote but our working hours are Central European Time (+/- 2h).About The Role Tomorrow University’s marketing team works across three growth levers: create demand, acquire demand, and convert demand. We’re a small team, and this role sits at the heart of create demand.Your job is to make videos that help more of the right people discover Tomorrow University, get interested in what we’re building, and see why one of our degrees could be right for them.Video will be your main medium, with YouTube as a priority. You’ll create everything from compelling long‑form videos and recurring YouTube formats to Shorts, Reels, social‑first content, student stories, and creative for campaigns. Some ideas will come from the team; others will come from you. Either way, you’ll know how to turn an idea into something people actually want to watch.You’ll be hands‑on across the entire production process: researching ideas, developing concepts, scripting, planning shoots, filming, editing, and delivering finished videos. You’ll also help us produce more without sacrificing quality, using smart workflows, reusable formats, and AI tools where they genuinely make the work better or faster.This is a creative, practical role in a small startup. We don’t expect you to arrive with a big‑team production background or to own the entire marketing strategy. We do want someone with strong instincts, initiative, and the ability to make great work independently.You’ll collaborate with the wider marketing team, our designer, and part‑time creators, and you’ll travel regularly when needed to capture people, places, stories, and events.What You’ll Do Find stories and angles worth telling, and turn briefs or your own ideas into clear video concepts, hooks, outlines, and scripts.Plan and produce shoots: prepare questions and shot lists, coordinate with the people involved, set up equipment, film interviews and supporting footage, and direct people comfortably on camera.Edit videos yourself, including pacing, sound, captions, graphics, and the finishing touches that make a piece feel complete.Make the most of a shoot by turning footage into multiple useful assets for different formats and channels.Travel when needed to film students, faculty, team members, events, and other stories that are best captured in person.Help grow our reach on YouTube and social Create content for YouTube, including longer videos, Shorts, and repeatable series that people want to return to.Think beyond the video itself: strong openings, titles, thumbnails, pacing, and audience retention are part of the creative work.Adapt ideas for Instagram, TikTok, LinkedIn, and paid social when relevant, without treating every platform as the same.Stay close to what people are watching, sharing, and talking about, and bring fresh ideas that fit Tomorrow University’s audience and voice.Work with our part‑time Social Media Coordinator, who handles scheduling, publishing, engagement, and day‑to‑day channel management.Make video production smarter and easier to scale Build simple, repeatable production workflows, templates, and formats so we can publish consistently.Use AI tools for tasks such as research, ideation, transcription, rough cuts, captioning, repurposing, localisation, and creative variations when they add real value.Experiment with new AI image and video capabilities while keeping good storytelling, trust, and authenticity at the centre.Collaborate with freelancers, UGC creators, and our designer when a project needs extra capacity or specialist craft.Support programme launches, campaigns, and other marketing work with video assets when needed.Learn what works and make the next video better Look at the performance of your work, including views, reach, click‑through, watch time, retention, and useful audience response.Work with the marketing team to test topics, hooks, formats, thumbnails, and creative angles.Use what you learn to improve the next video, build on winning formats, and stop spending time on ideas that aren’t landing.Care about whether content reaches the right people and helps them move closer to considering Tomorrow University, not just whether it gets views.What You Bring Around 2-4 years of relevant experience in video production, content creation, social media, or a similar hands‑on creative role. A strong portfolio of work matters more to us than a particular job title or career path.You can take a video from concept to final edit yourself. You don’t need a large crew to make something good.You know how to film and edit confidently, whether you’re working with a camera, a phone, or a lightweight production setup. You’re comfortable with editing software such as Premiere Pro, DaVinci Resolve, Final Cut Pro, or CapCut.You understand how YouTube and social video work: what makes someone click, keep watching, and share something.You can find a good story, write a strong hook or script, and shape raw footage into engaging content.You’re more than an executor. You notice opportunities, pitch ideas, and find creative ways to bring them to life.You’re curious about AI‑powered production and already experimenting with tools that can help you create and scale video content.You’re organised enough to manage shoots, files, deadlines, feedback, and several pieces of content at once.You’re willing and able to travel regularly when needed for shoots, events, and stories.You like learning through making, publishing, looking at the response, and trying again.You believe education can change lives.Nice To Have, Not Required You speak German.You’ve helped grow a YouTube channel or built a recurring video series.You’ve made content for education, edtech, or another category where people take time to make a decision.You’ve worked with creators or produced UGC‑style content.You have skills in motion graphics, animation, design, photography, or more advanced post‑production.You’ve created video ads or worked alongside a performance marketing team.Perks & Benefits Grow with us At Tomorrow University, we foster lifelong learning. You’ll have access to our innovative programmes and be part of a culture that encourages continuous growth, personally and professionally.Travel the world together Twice a year, we bring the whole team together for a week‑long Workation somewhere in Europe, think bonding, brainstorming and big ideas in beautiful places.Time to recharge You’ll get 25 vacation days per year, plus public holidays based on your location.Celebration leave Life’s big moments deserve to be celebrated. That’s why you’ll get extra paid time off to mark the milestones that matter to you.Ready to shape the future of education and make an impact? Join us and help reimagine how we learn, grow and build a better tomorrow. At Tomorrow University, we believe in your potential, not your paperwork. Degrees are great, but your drive matters even moreCompensation As an international remote‑first organisation, compensation is benchmarked against role level, experience, internal equity, and local market conditions in the candidate’s country of residence. The advertised range reflects the base salary for this role. Depending on the role and seniority level, additional compensation components, such as VSOPs, may also be offered.By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.#J-18808-Ljbffr

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El portal de empleo de profesores Buscoclases busca una niñera con inglés para recoger a un niño de 12 años del colegio y ayudarle con los deberes. Indicamos detalles: Niñera con inglés en Moratalaz Objetivo: Recoger a un niño de 12 años del colegio y llevarlo a casa y comunicarse con él en inglés. Si tiene algunos deberes que hacer hacerlos con él. Uno de los objetivos es que se acostumbre a hablar en inglés. Por ello, el cuidador/a debe ser nativo o totalmente bilingüe Dirección: Presencial. Moratalaz ( colegio en Metro Pavones y la vivienda en Vinateros) - Hay que coger metro o autobús Horario: Lunes 18:00 a 19:30 Remuneración: 12€/h. Incorporación : 5 de Octubre hasta fin del curso, en junio 2027 ( se requiere pacto de permanencia) Requisitos: Nivel de inglés nativo o bilingüe- el idioma de comunicación con el menor es el inglés Persona muy responsable y comprometida. Pacto de permanencia Dotes de creatividad y entretenimiento para que el tiempo que pase con el niño sea ameno. Interesados inscribirse en la oferta.

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